Days Inn by Wyndham Vancouver Airport — Hotel in Richmond

I called and reserved a room for myself and my 13-year-old daughter when our plane was broken down and our flight was cancelled in Vancouver. They told me they only had one standard room with a king size bed. I reserve the room so we rented a car and headed to the hotel. Upon arrival we checked in and proceeded to our room to find what was at best a queen size but more likely a twin sized mattress. The room was about 8 feet wide and 10 feet long in total. It was cold with tile floors and the bathroom vanity/sink was in the living room because the bathroom was too small. We sat down in the room, the bed was uncomfortable and too small For the two of us or even just myself for that matter. We stayed in the room for about eight minutes talked it over and decided we did not wish to stay there. When we tried to explain this to the front desk we spoke to a manager she was very rude and said she was charging my credit card regardless! I explain to her that there was not a king size bed in the room as I was told when I made the reservation and she told me yes it is a king size. I told her the bed was definitely not a king size and she said OK OK well we now have a room that has a king size bed available contradicting her previous statement and admitting the room in which they had placed us in did not have a king size bed as advertised. I would not have booked a room with a small bed for two people I explain to her and told her I did not wish to stay in their establishment after being mislead and lied to and I did not want my credit card charged for the eight minutes I spent in their falsely advertised room! She laughed at me and said she was charging my credit card at this point I admit I lost my temper and with a lobby full of checking in guests I believe it was exactly what she deserved. I told her I would fight it and take her to court if I had to and I would not be bullied by somebody trying to trick people and charge them 169 $ for a closet with a twin size bed in it. This room was literally smaller than my bathroom at home and the bathroom sink had to be placed beside the TV. Do not waste your time Reserving a room at this hotel. We moved to the residence Marriott in Vancouver and had an excellent stay with two queen size beds a kitchenette amazing view of the city and tons of local restaurants for a 149 $ with a free breakfast And excellent service. I explained what had happened at the days inn and they told me that is definitely not how they would’ve handled the situation and they were glad I made the choice to move there. I am waiting to see if this charge from the Days Inn comes through on my credit card and I will reported as fraud and file a lawsuit even though it seems petty over a 169 $ I’m not going to be bullied by these people. The bottom line is do not bring your family to this hotel this manager was rude smug arrogant and laughed at me when i voiced my concerns to her. I am a very reasonable person I own contracting business on Vancouver Island I enjoy making positive connections with other human beings and I did nothing to incite such behaviour from this so-called manager at the Days Inn hotel. If I owned the establishment I would fire her on the spot. I would like this review to be accurate so I would also like to say that the young lady who answered the phone and took my reservation was very polite and seemed embarrassed by the behaviour of the manager. There was also another young man working at the counter who did not have much to say but was very polite to me upon check-in as well. I do not wish to cause problems for anybody but her behaviour being the manager was totally unacceptable and if she would’ve not lied to me and been polite from the get go I would’ve taken the other room and...

Our experience aims to caution potential elderly guests with sensitive medical conditions and their families about the distressing situation we encountered at the Days Inn by Wyndham Vancouver Airport. While the hotel’s website promotes a welcoming and friendly environment, our personal experience with their daytime front office manager was quite the opposite.||Our difficulties began when we tried to use the hotel’s airport shuttle service upon checkout. Although the evening staff assured us that three people could board, the daytime front office manager refused, citing a policy that only allowed registered guests. This caused a significant problem, as my 73-year-old mother, who was recovering from major heart surgery, her caregiver, and I needed transportation to the airport.||The front office manager’s lack of empathy and dismissive attitude was quite offensive to all of us. When I explained our situation and even offered to pay an additional fee for the airport shuttle bus, she remained unyielding and suggested that I, a 55-year-old man with poor eyesight and chronic pain, walk to the distant Skytrain station (public transit) to get to the airport. This blatant disregard for our circumstances added unnecessary stress to an already vulnerable situation and left us feeling deeply disrespected.||The discrepancy between the information provided by the evening and daytime staff highlights the lack of consistent service at this hotel location. Their inconsistency not only caused us inconvenience but also raised concerns about the reliability of their communication and the false representations that they make to their guests.||The front desk manager’s actions, combined with the conflicting information and overall stressful experience, made us feel like ageism played a role in our treatment. It's unacceptable for any hotel in the hospitality industry to treat their guests with such disregard and disrespect, particularly those who are elderly with sensitive medical conditions and require additional care and consideration.||We strongly advise those considering Days Inn by Wyndham Vancouver Airport to reconsider if traveling with elderly individuals who have sensitive medical conditions and require additional care. This incident has significantly damaged our trust in the Days Inn brand at this specific location, and we discourage others from experiencing similar mistreatment. We hope that Days Inn will address this issue seriously, implement comprehensive customer service training for situations like this that may arise, and ensure their staff treats all guests with the respect and dignity...

BEWARE! We stayed there on 6/1/24. I called in advance more than once to confirm that because we have three kids, that we could rent a rollaway bed for an additional charge. Days Inn told me this would be fine. When we arrived, they told us that more than four people were not allowed in a room under any circumstances. They were aware that we were from out of the country, had three young children, and they were totally unhelpful and perfectly fine with throwing us out on the street with nowhere to go. They said that because we did not have the name of the person who told us it would be ok to have all five of us stay, that they would not honor the request. They told us we would have to book another room for over $400, which is well above the rate we originally booked one room for. We had no other options, so I checked into the room we had originally booked to give us some time to figure out what to do. At that point they told me that if a fifth person was found in our room that they would charge us a $150 penalty. This is when things got really suspicious. What happened to no more than four people in a room under any circumstances? All of a sudden, they would allow it so long as they extorted more money from us in the process. Furthermore, why would I pay $400 for an additional room when the penalty for a fifth person is $150? We decided to take our chances because we were from out of the country and had no other options. Late that night, hotel staff called the room and woke up my entire family to say they had checked security footage and that we would be charged the $150 penalty. A penalty that they made up, on the spot, despite my pre-arranging that we could pay for a rollaway and have all of us stay. The bottom line is that I called this hotel in advance to confirm it would be ok for my family of five to stay in this room and it was only when we arrived in person that they did not honor this agreement. Their behavior was hostile and unfriendly, and if they were going to charge us a penalty they didn't need to wake my whole family up in the middle of the night to do so. The next morning we talked to other travelers who said they were also charged much more for their room than was originally agreed upon, for a different reason. They didn't really understand the reason for the additional charge, but like us, were from out of the country and had no other options. It seems obvious that this hotel preys upon out of town travelers. The elevator broke down as well. Mediocre...