Capri Motor Inn — Hotel in Smithers

Absolutely Do Not Recommend – Misleading Photos and Unacceptable Conditions

We had a deeply unsettling experience at the Capri Motor Inn in Smithers and want to share this review to save fellow travelers the trouble.

When we pulled up, we were immediately concerned—multiple windows were broken, and the parking lot was completely empty, which stood out considering other hotels in town were mostly booked. There was no one at the front desk, and several guests were already waiting. After calling the hotel, someone finally arrived to check us in.

Unfortunately, it went downhill from there. The hallway to our room had water leaks on the floor, what appeared to be bloodstains, and scattered furniture and clothing. One room along the hall was wide open and completely packed floor to ceiling with garbage, debris, old mattresses, and random items—it looked more like a dumping ground than a hotel.

When we entered our room, it became immediately clear it hadn’t been cleaned since the last guests checked out. The beds were messy, lights were still on, and the entire space felt unsanitary and neglected.

We returned to reception to explain the situation. They offered us a different room, and we asked to see it first. As we walked down the same hallway again, moths flew out of the hoarder-like garbage room, and the entire area gave off an undeniable sense of unease. At that point, we asked for a refund and left.

The pictures online—especially on Expedia—are incredibly misleading. This hotel is not just outdated; it’s in a state of visible disrepair and feels completely unsafe and unhygienic.

Thankfully, we found a cozy and clean Airbnb in Telkwa, just a short drive from Smithers, and had a great stay there instead. There are better options nearby—don’t let availability trick you into settling for this place. Your peace of mind and safety are worth the extra...

I had one the worst experience in my limited traveling experiences.

It started out when the rude guy at front desk said I had 3 reservations for the week I was here I had booked with 1 800 number

So with help of my sister we called the number and confirmed it was 1 reservation. The guy at front desk finally agreed to cancel the two others without cancelation fees . I had a feeling he wasn't honest so I locked my credit card.

And yes he did indeed try and charge me the cancelation fees twice once right after I had gone to bed and before his shift changed.

Next morning we discovered construction garbage at the top of the stairwell We had gone out for the out for most the day when we returned we were beside the room being worked on People in other rooms walking the halls rude To realize the ac wasn't installed properly We hadn't received maid service for fresh towels and garbage. The key card didn't work ( every day it had to be fixed) Next morning we asked front desk to make sure we got maid service and was met with more rudeness oh now you want maid service to.

The absolute last straw when I walked into the hall to 3 nude people 1 of which I am pretty sure had od and the others where delivering narcan they managed to get dressed and dragged him to a car drove off

We move to a much nicer...

I would have rated 3.5 stars because of getting a great rate, great coffee, great parking, and a level of shabbiness relative to price-the room was less that $100 and had continental breakfast and unlimited coffee. Service was fine except for the unexplained charges... an extra charge appeared on my card statement from Capri after the room charge, and I was unable to have it resolved until I contacted my credit card company. The first day that spoke to the desk at Capri resulted in no response in 24 hours. Second day, I spoke to the manager, and he said he would respond or resolve within hours. I also immediately emailed the hotel as per his instructions. No response in 24 hours. I then reported/disputed the charge with my credit card company and it was promptly reversed. I still haven't heard from Capri for an explanation. I would recommend always getting a printed receipt on checkout and if unexplained charges later appear on your card statement, just report them to your credit card company. And since I'm on a rant, I should mention that the "courtyard parking" entrance was so grubby I actually mentioned to the desk on checking out that they should just sweep it up for appearances sake. I wasn't going to report that online, I told them... well, I wouldn't have...if they had responded to the...