Quality Suites Whitby — Hotel in Whitby

Jan 6 2025 stay !! |I had to stay here on an emergency as we had an evacuation in our area . We checked in at 530am once to our room The ceiling tile was falling and that was dangerous I went down and told front desk and showed pictures the maintenance guy lucky was there and came and fixed within 15 mins which was great . Now that made me start to check the room more . Upon checking it, the bathtub had pubic hair in the tub . Gross!!! Also in the corner of tub was also a piece of pubic hair !!! Also have pictures . Sure don’t want to shower in there . Obviously wasn’t cleaned . The bathroom toilet paper holder is falling off the wall very lose have video of that . Didn’t want to get blamed for it if it did fall off wall . The ice cube container lid was full of dust. Obviously hasn’t been wiped down in a bit . . . It made me not even want to stay the whole night . We weren’t sure when we would get back in to our home and the gas turned back on . I did have my service dog with me so the good thing is the hotel is pet friendly and the front desk lady was kind enough to get me a few bowls for water as we had to leave fast. But then there was complaints about my dog barking which was absolutely untrue . They said she barked all morning. Full lie . There was a person in the room|With her and yes she barked twice when she heard someone go by the room or the housekeepers rolling the cart by room . But once she knew It was ok she was fine .MY guest went outside for a smoke and when he went back to room the key didn’t work , he had to go back downstairs to front desk only to be told the key was cancelled , he asked why he was told , They cancelled the card and made my guest go downstairs just to tell them about the complaint of a dog barking . Did they ever knock on the door of our room . Did they phone the room . No they did none of it . However there was other let’s on the same floor . Front desk knew first thing at check in I was heading to emergency department . Knowing I was at the hospital emergency . I ended up leaving emergency and going to hotel|To retrieve my service dog and my guest so there wasn’t any issues and spoke to front desk about the complaints I had with room and asked if she would like to see the pictures she said no she will speak to housekeeper supervisor . I also told her that I wasn’t happy with the room or the service and that I was made to feel|Like my guest wasn’t welcome or my pet . I checked out around 1:30pm . And never returned . I was told I had the room till next day at 11 as I had payed for it . However seeing how the room was falling apart and how dirty and nasty it was I also didn’t feel|Comfortable staying there . For 148.00 for one night for a dirty room is insane to me . Please be warned . Also should take note upon my return to leave room at 1:30pm and entering floor 3. I could hear other dogs barking so maybe it was someone’s else’s dogs as well . However dogs do bark . So if your pet friendly hotel that’s a chance you take. . I will be making a formal complaint to head office and sending pictures to them as well|Of the room . It is no wonder the hotel|Has low ratings . I’ve never stayed here before and never plan on coming back again until the hotel makes some changes to the cleanliness of the rooms and repairs . I’ve been a housekeeper before in hotels and we were never allowed to leave a room like this . |Tried to add the video of bathroom toilet paper roll falling off wall however can’t upload a video . Sorry ||Might have to blow pictures up to see in tub but it’s there . Lighting wasn’t the greatest . I’ve circled...

My family and I stayed at the Quality Inn Suites in Whitby for 3 nights for my sons Ontario Provincials for lacrosse. Upon opening up the sofa bed, the top portion of the bed was completely broke and fall right down to the floor. Called the front desk to make aware of this, which they unfortunately did not have any other rooms available to be switched too. The reason why I booked that specific room, was because of the extra beds. No cots were available either. The front desk stated that the maintenance person would be up to repair the bed. Knock at the door, with a young gentleman, who glanced at the bed, saying he was not able to fix it and recommended just putting the couch cushions behind the head of it, to hold it up. |So for 3 nights, we had a bench and 2 cushions to try and hold up the bed to be able to somewhat sleep backwards, lol. Called the front desk again to make them aware that they were unable to fix it. Stated that I would like to be compensated for the inconvenience of it, and they stated they would make a note of it on the computer.|Fast forward to the next morning breakfast. The hotel is sold out. 1 staff member running the whole breakfast room, packed full, hardly able to get a crumb to eat. With the next morning coming down to breakfast to find signs hanging on all the warm breakfast items, stating, unavailable. When asking the staff why there isn't any food, they stated they didn't get their order in. Wouldn't you think a hotel that is sold out, would be prepared for what is needed? No compensation for any of this. When you book a hotel, breakfast is a major factor, especially being complimentary. Hotel was over priced, much likely doubled in price for the tournament. |When checking out, the manager was not present to speak too regarding what would be compensated for above. Did receive some money off, but not enough for what we paid for 3 days. After calling multiple times per day for 4 days, to try and talk to a manager(didn't know they were so busy with meetings), I was able to get a little more reimbursed. It shouldn't have to be this difficult and it shouldn't happen!|I will not be returning to the Quality Inn Suites. Stay far...

When I arrived waiting to check in there was a man at the front desk arguing with the clerks that he had bed bugs in his room. I almost walked out but was assured there were no bed bugs, even though this man had bites and marks all over his arms and body.

I am out of province and lost my Mastercard at some point, they were nice enough to make an exception and allow me to put the room deposit on my debit card. I was told I have to be physically present to accept the refund and this may take anywhere from 30-60 minutes to do upon checkout.

The first night at the hotel I called down to the desk to ask to leave a key for my husband who would be arriving late. I was then informed by the desk that they had tried to contact me multiple times for complaints of a dog in my room, barking. I do not have a dog. I told them this, I also told them I did not receive a phone call and I had not left the room. I’m told again there had been multiple complaints about the dog in my room. I made sure they had the right room number, they said yes, certainly. Not believing me, I was told they would have to come and do an inspection of my room for the dog. They called back 10 minutes later or so to let me know they had the wrong room number after all. This was frustrating and upsetting being treated like a liar.

Upon checkout we came down very early to start the process of getting the refund as we have a plane to catch and were told it could take one hour to complete. The woman at the front desk seemed bothered by this task and annoyed at us for asking. She told us to go have breakfast and she would try to get it done, I asked her specifically to please start asap as we have a plane to catch.

My husband went to check after 15 minutes as he finished breakfast, the lady was not at the desk. A new woman was. He asked her and she has no idea what we were waiting for and the other lady did not tell her or call her self. Had we not checked in with her who knows how long we would have been waiting and had to rush or possibly miss our flight....