Chengdu Wanda Ruihua Hotel — Hotel in Chengdu

By far the best hotel I have stayed in during my time in China! The service levels rival that of some of the top hotels have stayed in in Europe and Asia. I strongly recommend ex-pats to experience this hotel, which offers service like none of the big chain hotels do. From the moment I walked through the entrance on my first day, to leaving on the last - every interaction was exceptional! Basil, the Deputy Manager was incredible - no question or request was too much, and his attention to detail and attentive service made my stay in the hotel and in Chengdu amazing. He helped me to arrange everything from laundry to tickets to the Sichuan opera, and genuinely cared about my stay with Wanda Reign. Even after I left he kept kept touch to ensure my further travel plans worked out. The decor of the hotel was truly beautiful, the most wonderful chandeliers and attention to detail everywhere was exceptional. The cleaning team did a phenomenal job, and the room was made up twice a day - with lovely touches such as little personalised notes and presents! I am a stickler for cleaning and genuinely I could not fault any area of cleanliness in this hotel. The room was incredibly well equipped, with a deep soak bath, excellent range of drinks / coffee machine and a super comfy bed! Electric curtains and smart technology using an IPAD to control everything was really efficient. I also have to comment on the wall paper in the room - it was beautiful! The food selection offered and amazing aray of Eastern and Western food to meet all tastes, and the lobby lounge served excellent coffee, afternoon tea, wine and cocktails - with exceptional service and lovely view! The service in the bar was incredible - Eudora was particularly helpful and welcoming. The equipment in the gym was high quality and offered a range of cardio and weight machines, and the pool was a relaxing place to unwind. I really didn't want to leave this hotel, and I will absolutely use this hotel and this brand again in the near future. I can't recommend it highly enough! A big thank you in particular to Basil, Eudora and the cleaning team - you are an...

If I were to rate based on the price I paid, what impressed me most was how grand everything felt — from the amenities to the facilities. I especially loved the massage chair, the spacious bathtub, and the L’Occitane toiletries. Everything in the room felt thoughtfully designed.||Breakfast was great, with plenty of selections, and the hotel’s location is convenient — just a short 3-minute walk to a 7-Eleven, and close to several shopping centers.||However, in terms of service, I feel there’s room for improvement if the hotel aims to meet Forbes-recommended standards. The interactions felt robotic, lacking warmth and personal touch. Check-in and check-out processes were slow. During check-in, for example, the staff member (Dylan) took my passport to the back office without explanation after scanning it at the counter. The whole process felt unclear and impersonal. When I tried to ask questions, he simply shut me off — perhaps due to a language barrier, but it still left an uncomfortable impression.||The check-out experience was similar. I was left waiting without explanation until I asked what was happening, only to be told everything was settled and I could leave — with no “thank you” or farewell. I shared my unhappiness with the manager before leaving.||On the positive side, the breakfast team and concierge staff were warm, friendly, and helpful, which I truly appreciated.||Overall, it’s a solid 6/10 for me — worth experiencing once for the facilities, but I’m...

Yes, 2/3 of the staff don’t speak English. But 1/3 do, notably the manager of the 39th floor Executive Lounge and Wayne, the personable and efficient Front of House Manager. And all the staff are charming and willing, with an apparent wish to make a guest’s stay as pleasant as possible . (incidentally, the ratio was about the same at the Canopy by Hilton in Chengdu 4 days earlier.)||Notable features are a superb quality bed, a massage chair in rooms on the Executive Floor and the Aqua di Parma toiletries in the bathroom. Overall, there’s a refreshing impression that this is NOT a hotel operating to a budget. The extravagant decor may be too like the Venetian in Macau or Las Vegas for some tastes, but it’s certainly a luxury...