Grand Hyatt Hangzhou — Hotel in Hangzhou City

Review for Grand Hyatt HangzhouI recently had the pleasure of staying at the Grand Hyatt Hangzhou, and I must say, it was an exceptional experience from start to finish. Here are the highlights that made my stay memorable:Service:The service at Grand Hyatt Hangzhou is nothing short of outstanding. From the moment I arrived, the staff were incredibly attentive and welcoming. Every request was handled promptly and with a smile, making me feel truly valued as a guest. Their professionalism and dedication to providing top-notch service are evident in every interaction.Cleanliness:The cleanliness of the rooms and the entire hotel was impeccable. Housekeeping did an excellent job of ensuring that the room was spotless every day. The attention to detail in maintaining hygiene and cleanliness standards is commendable, especially in these times when it is more important than ever.Location:The location of the Grand Hyatt Hangzhou is simply unbeatable. Situated right by the picturesque West Lake, it offers breathtaking views and convenient access to some of Hangzhou’s most popular attractions. Whether you're interested in sightseeing, shopping, or dining, everything is within easy reach, making it a perfect base for exploring the city.Staff:The staff at Grand Hyatt Hangzhou are a true asset to the hotel. Their friendly and courteous demeanor, combined with their willingness to go the extra mile to ensure guests have a pleasant stay, made a significant difference. From the front desk to the concierge and restaurant staff, everyone was professional, knowledgeable, and eager to assist.Overall Experience:In summary, my stay at the Grand Hyatt Hangzhou was exceptional in every way. The combination of excellent service, pristine cleanliness, a prime location, and an outstanding team of staff made it one of the best hotel experiences I've ever had. I highly recommend this hotel to anyone visiting Hangzhou. Whether for business or leisure, the Grand Hyatt Hangzhou will exceed your expectations and provide a memorable stay.Thank you, Grand Hyatt Hangzhou, for making my visit so enjoyable. I look forward to...

The hotel is perfectly located on West Lake, right by the famous lake light fountain display and street stalls. Also in easy reach of commercial shopping area, including international designer brands. The reception and lobby area is vast and beautifully set out with plenty of comfy sofas, plus pastry stall, cafe and bar (behind the antique door). We stayed in a River View Twin Room on 7th floor and had amazing views of the lake. The room was spacious with sofa and table area. The bathroom had a bath, single sink, and plenty of space for toiletries. The smart toilet and shower were each in their own cubicle, making it easy for privacy. The free swimming pool was a nice addition and not busy at all. We even got to use the jacuzzi in the spa as it was empty. Just remember to bring your swimming cap as it's mandatory for the pool! The highlight is the breakfast buffet....a vast array of stations with western and Eastern dishes, freshly made and plenty of cakes and fruit. Really fantastic quality and taste. As we had upgraded to Club status, we also had access to the 8th floor roof top which is brilliant for more sights of the lake, plus you get arrival snacks and drinks, and nightly happy hour for 2hrs. Do not miss this as it's not just drinks and alcohol - food is also included and it was enough for us as our dinner. Overall, we couldn't fault anything with this hotel. It was perfect for our 2-night stay for...

I’m glad I booked two nights at the Grand Hyatt and two nights at the InterContinental Westlake, allowing me to appreciate the significant difference between the two. At the Grand Hyatt, every staff member, from the bellboy to the front desk, concierge, and housekeeping, exhibited a strong sense of hospitality and genuine care, namely, Kevin, Joe Li, Celina Pan, Evan and others I miss to mention. They went above and beyond to help us to solve the data issue and entertain our every request to ensure a pleasant stay. Despite my request for a room near the elevator on a high floor, they also offered a partial lake view within close proximity, which we greatly appreciated. Guest services promptly attended to our every request. Our room is impeccably tidied by Sandy who nicely greeted us when we passed by.||The hotel's attention to detail in amenities was impressive, with high-quality brands like Balmain and Dyson featured in the room, making the experience even more comfortable. The buffet breakfast offered an array of varieties, including local cuisine, which we thoroughly enjoyed and already miss. Each morning, the selection was enhanced with new items, and the quality of the food and fruits was exceptional.||Being just a road crossing away from West Lake, we found it easy to access boat tickets and travel carts for exploring. We truly hated leaving this wonderful hotel and its warm,...