Haihua Hotel — Hotel in Hangzhou City

The check in process was quite smooth. No one was in line. I arrived early and the receptionist let me have the room. Sometimes the receptionist will give us information like coffee and tea are free of charge. If you need more , we can provide it. In this case. She just handed me the key card. I wouldn’t say she was all that welcoming. She was just doing her job . I am thankful that I have free coffee and tea. Each day new ones were provided. I was there for 4 days.The location is the best and only minutes from West Lake as well as a lively nearby shopping street to the south and a street fall of street food to the north. There is a bus stop outside that takes you around the lake . The metro station is only 10 minutes walk . It is deceiving though even though the entrance C6 is nearby less than 10 minutes away . After you entered it, you still need to walk another 8 to 10 minutes more underground.  I stayed on 7 floor I think and the view was great. The building is not enough so it is not worth paying extra for lake view because you only see a sliver of the lake .The daily cleaning is adequate. Towels were replaced, garbages disposed daily.The room is quite big with space to place my carry on luggage. It has a desk to eat. There are enough electrical sockets to charge my devices. There is a small coffee table and a sofa which I love. There are several things that I don’t like. One : the room is bit dark. There is no ceiling lights . The lightbulbs are not bright enough. Two : No microwaves in the building. Three : No laundry room. Four : The room door slams shut. In the morning, one can hear  a lot of slamming of the door. The people didn’t slam it shut. The only way the door can be closed is to slam it so it created a lot of noise.Five : anyone can enter the building and to my floor. You don’t need a key card to reach your floor.  Six. The use of single use shampoo, bathing gel. This is not environmentally friendly. If they have a large liquid bath gel and shampoo, it would be much better. The air conditioner has no digital temperature reading. It shares the same ventilation with the other rooms. If there are smokers in the other room, you can smell it. The room wall is not well insulated and if anyone talked a bit louder, one can hear it easily. The hotel is one of the most expensive hotels in my trip in China. I stayed in one near Shanghai Hongquiao metro /airport. It was cheaper, fruit was served in the afternoon and through the evening and breakfast was great. Coffee was available and the person in charge was warm and friendly. My room reservation didn’t include breakfast. The building is quite dated(aka. a bit old ). This , being a 4 stars hotel, I did have a higher expectation .  I would give it a 3.0 to 3.5...

This hotel is located near the UNESCO listed West Lake. It is only a short walk away.||||Our room was clean, spacious and well furnished with a king-size bed, sofa and writing desk. Room facilities included a small fridge and a night light. Some international television channels Including HBO on the TV. :) Everything was very comfortable. We had a nice view of the lake from our room.||||Good bathroom facilities with a shower and a bathtub. They provide bath salts for an end of day soak in the bath. Morton Brown toiletries. Everything worked well.||||Good wifi connection in the room but wifi is not a secured network.||||Breakfast is a good selection of Western and Chinese dishes. Eggs fried (didn’t see omelets either day we were there. Food was delicious.||||Sleep quality is excellent. The bed was very comfortable and the room was very quiet. ||||Good airconditioning unit in the room.||||There is a gym and a pool on the basement level. The gym is well equipped. ||||Service was okay. Not great but nothing really to complain about. We had coffee at the coffee shop but it was...

When I arrived at the hotel I got a warm welcome from the front office lady Mary. She speaks English, did a very fast check in, and explained everything clearly which was very nice after a long travel. She adds a great value for this hotel.Great location, close to metro station, city and very short distance to west lake.Great breakfast western and Chinese food options The concierge man that help you with your luggage, responds very quickly and thinks gives an answer to your questions. You are able to book tours, taxi, pick-up from airport or train station via this hotel.This hotel made my travel in Hangzhou very smooth and convenient. If I come back to Hangzhou I will definitely...