ALVA HOTEL BY ROYAL — Hotel in Hong Kong

Stayed at this hotel for 12 nights in Feb 2025. Given its location in Shatin, I would not have expected such a relatively new/renovated hotel. If the hotel was on the Hong Kong island side I would not be surprised if it was 5 stars. The prices were fair, the room was spacious, and the bathroom water pressure was very good. ||That being said, the biggest problem I had was that the air conditioning was terrible. I stayed on the 26th floor and while I had the A/C unit set to the lowest temperature of 16C and highest wind speed, it hovered around 23C. I had brought up this problem with the front desk after the first night and they told me that the system was not capped at 23C and that they would have maintence come up to check my unit. They came by and notified me that the air filter was dirty and replaced it. That brought the temperature down by .5 degrees but it still fluctuated between 22.5-23.5C. Now you might be thinking that 23C is cold enough but it was so stuffy inside. I could hear the A/C dying trying to pump out air. It did not feel like air conditioning was on and instead it was a fan running. I had people check up on me regarding my A/C issues after and basically was told that the system was old and not much could be done. I gave up after noticing how stuffy it was even in the lobby. I dread for those who stay at this place when its hot and humid. ||The second problem I had was of the staff's attitutde. I recieved two counts of poor attitute during my stay. The first count was from my first and only breakfast, it was 7am, the buffet was close to empty, had like 20 customers total. Majority of them were from a Korean traveling group. They had an egg station which I wanted an omelette. The staff maning the station was super rude when I tried to give my order, gave off the feeling that they hated the traveling group, told me they were busy with theirs and disregarded my order because I never received mine. I did not make a complaint at that time because even if I had my omlette, I would not recommened the breakfast buffet. The price of it makes it not worth anyones time to complain. ||My second count was from a staff of the front desk. There is a self laundry onsite. To use this, you must purhcase tokens from the front desk. I went down to purchase such tokens but all I had during that time was my bag of dirty clothes and my room card. This particular male front desk started doing the process of getting me the tokens. When it came to payment, I informed him that I don't have anything on me, and to charge it to my room. Upon me saying that, he instantly gave off an audible HA? and gave the dirtiest look I've seen while looking at his computer. He told me I did not have a deposit, I did not know I needed a deposit. I had tried to explain to him in a respectful manner that since I was already downstairs, please give me the tokens now, I'll go up to put my laundry in the wash, and come back down right after to pay so I can save myself some time. He then fluffed around and gave me the most condescending tone of "How about you come back later instead?" in Cantonese. That's when he pissed me off, I've never had that happen to me in any of my stays in Hong Kong over the years. I started to stand firm, started to give him some attitude because I don't know what his problem was. He eventually gave me the tokens and I came back down to pay for them. When I cam back down to pay, I decided to drop and forget the interaction. But this guy asked me, as I was done paying, if I had previously ate the breakfast buffet. In which I said yes, he then asked me if there were 3 people eating. In which I said no. He then gave off the same audible HA? and looked at this screen. I asked what the problem is, he says that the system shows there were 3 people eating and that I paid for 2. He said he would call me back after talking to the restaurant, he never did. This was the 2nd day of my 12 night stay, I interacted with him again. This guy is the one who sold the laundry tokens to room 2621 on Feb 19th.||Sometimes I joke that because the air conditioning is so bad and stuffy it made people more irratable. Because even the 7-11 attached to the hotel had some crazy irrtable staff but that's a different story because it technically has nothing to do with the hotel. And originally I wanted to give this place a 2/5 stars. However there was one saving grace. On the 26th floor, there is a dedicated housekeeping lady named Janet or Ah Shun/Shuen. She is the kindest, patient, and hardworking staff I've seen. Always accommodating, an absolute joy to interact with, and full of smiles even behind her mask. She alone is worth at least 1 star. I hope the hotel...

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Intro

A relative young hotel topviewing the satellite city from a spacious room of a magnificent outlook.Thx to the chatterbox engine cfu sent fixing the cables who despite lacking sense of security. Guests appear domestic style in an area wresthed by estates. Clean roads around-the-clock. A mascot area for diaparas to live surrounding by tributary watercourse merging right angle into the mainstream – Sheng Mun(means city fortress) River. The ~130° V-block links up two wings. The long wing faces outward to the tributary stream N.E. to S E.() and the shorter wing to the direction of Penfield Garden besides SMR. The other side of V-block converges to sight iconized by KMB depot(Yuen Hong Rd), main transportation served since 1933, where you may see not-in-service buses bustling in and out driven by probationary captain. Next to it is cola factory with a giant bottle painting on entire side of the bld

Town Outlook

Architectured from an agri-village to the first satellite city back in 80s, cycling walking paths were built for daily commuters in areas of Shatin. Todays, cyclers are rarely seen on the roads as means of traveling but as culture n leisure by modern-day sportian. Sanpans and cycles activities are found along two nearby footbridges crossing the tributary to the paralocal markets at Shek Mun sq.

As a second-time trans-town, a highlighted hospitality at no extra cost, you may bring along friends and family members along for one single price to offer buzzer atop the cozy ambience. Exhilarating in nature, there are some proliferated indigeneity patrons towering over the places. We plea for official's reviews. When hoorray went beyond manageable rigs, this is a situation where you must try to put up with. Move room at ex-gratia if conditions persist. The frontliners are litely young for ad hoc situations.

MRT

West-Eastern bound are trains from Tuen Mun to Wu Kai Sha Station, commonly Tuen-Ma route (brown line on map) constituting three lake-lines stations at the eastender. Cityone MRT and Shek Mun MRT are the last 5 and 6 stations, among the 27, towards east. They're within 10-12mins walk distance (700m and 750m) fr the hotel. The SMR joins Wu Kai Shai beach emptied to Shatin Sea edging a pocket backyard for the town

Easy Transportation

A place handy to go amidst two MRTs. Airbus stop few steps to the ground flank entrance. Coaches avail:

▪︎0800–1740 to/from Shek Mun MRT. ▪︎1030–2020 to/from Cityone MRT. ▪︎0850–2010 to/from #8 Pak Hak Ding St (Opposite New Town Plaza, 8 min walk to Shatin MRT on  L1). ▪︎1020 and 1435–1640 to/from Kow Railway MRT Station. ▪︎A morning and a dusk shuttle to Sci Park

Lobby and Vendors Support

The multifunctional lobby is located on Level 1. On the left of reception's angle are open areas for book items and vendor machines avail beverages and treats, travel and toiletry kits etc besides an ARCO forex dispenser for HK notes

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(Forex 1-9 are available over the counters for room guests at higher cost. Pics 18/1/2025)

Lifts and Cafeterias

Three lifts are going up from carpark basement, to ground entrance, upto L28. On L1, three more lifts opposite are provided for L1 to L28 – the top roof where the gymnastics room and Mizutani restaurant is floored. L4 is an augur skip, so are L13 - L14. Other four delightful bistros and buffets restaurants at competitive quality are located on other floors

The Nutshell

The surrounding and atmosphere are controversial issues living in over a week. You may have to keep running into amazing visitors as if going to wet market during the day and Holland red light zone at midnight with intermittent rally or free kinky show looks hallucinating where attendees are insensitively felt ease at odd for a 5 🌟 service provider. Anywhere is generously very open and haughty

Recommendation

Depend on your purposes, a fair price hotel you may try for few days. A 5 🌟 designed bld outshined by generally half-cooked...

One of the worst hotel stay. 5 star hotel ? The service is like a 3 star hotel or even worst.1) Did not even push the luggage up for the guest although we have reached at 9 am we placed our luggage with the front desk. We are only back at 10 pm.Please be proactive.When coming at the hotel at 10pm, we are collecting at the key card for the room as we have signed all 5 documents for the rooms.YUKI the front desk lady was showing a not happy attitude as we have to get 5 different key cards for the 5 different room.If you are not happy with your job. Please do not service customer and ruin someone holiday. 2) Bed linear was not changed as was not included in the package. The fine print was so so little not able to see.Changing linear daily seem like a difficult job for this hotel as they will charged for the change. 80 HKD per day ? Please be careful when you are choosing the package. 2) We got Bedbugs during our stay at the hotel. Requested to change linear was told number 2 point. Housekeeping supervisor David came to one of the room told us he is not able to change the linears as our package do not have the options. Went down to front desk got attended by Alex Kwok ( Duty Manager) , Alfred, Ronald Chan. Feedback on the bedbugs in the room. They promise will get the staff to changed as soon as possible. Waited for 30 mins. No one appeared at the doorstep. Have to call the front desk again. This time round have been pushed around like a ball. From front desk to Duty Manager. Have to get angry in order for people to starting moving . 2 out of 5 rooms had bedbugs. We got bitten all over the lower limbs. When we feedback to the front desk all they do was ‘yes/no’. No solution was given. They can even quote us to have mosquito bite instead of bedbugs bite. 4) Service Recovery done was Minimum.Requested to have a letter to be drafted for insurers as this to facilitate for the claiming of travel insurance. Was told that have to wait till Monday morning as the ‘marketing department is not open’ if we are flying off on a non working day ? This will be a repercussion for all the hotel guest. 5) The only person that save the stay.I received a phone call from Eason ( hotel manager) Mentioned that will try to help us. At least he tried his best to help us. Kudos to him. Stay at this hotel at your own risk.Google is 4.1 star. If the front desk team do not like to serve customer then do not work at service industry and this will only affect the whole of...