Hongfeng Hotel — Hotel in Hong Kong

An older hotel with spacious rooms. Although older, the rooms are in good condition. The shower is spacious with excellent water pressure and the bed is very comfortable. The front desk staff make every effort to make your stay comfortable. The location is great, in the heart of Lowu. This does bring some noise from the street though, but it is easily managed with some earplugs. The one problem though is with smokers. When I checked in, the room smelled of smoke. When I raised the issue with the front desk, they promptly offered another room. However, it had the same issue. So, I kept the original room. They then put an air purifier in the room and offered a fruit plate to apologize, both of which were very much appreciated. The air purifier helped a great deal. However, in the morning, I could smell smoke again when I woke up, though it was not the room. I wonder if it was from the pillows or mattress. I also noticed there was a room doen the hall with three men who left the door open and smoked continuously. Lastly, there were cigarettes in the water by the elevator, which shows some guests do not respect the no smoking policies. Perhaps the hotel should consider making smoking floors and non-smoking floors which would address this issue. It is common in other hotels.One other note is that when I walked in the room the first time, I was greeted by a small cockroach. This was the only one I saw during my stay. However, it was mentioned in another review so perhaps the hotel needs to consider closing for a few days to properly deal with this matter. Lastly, although there was abundant hot water, the water for the bathtub was only warm, not hot. There is nothing like a very hot bath at the end of the day to relax.Overall, a good stay and I would book this hotel again. Hopefully they can address a few...

I stayed in this hotel for 5 nights and enjoyed my stay. The rate was value for money and the room I stayed 1202 was quiet comfortable compare to the other 4 and 5 star hotels I stayed around the area. The hotel is very close to many restaurants and shopping and very easy access to Lohu station.||||I would go back to stay in this hotel and hope the hotel will improve following points.||1. Not enough lighting in toilet and its hard to shave in the dark.||2. Reception staff needs to be trained to be friendly and smiling. I can't imagine why any organisation would employ any staff can't be guest friendly as they are paying them and they are the first and last to see to the guest. Every other staff in the hotel I found to be very friendly except the reception.||3. Breakfast needs to be improved and its more for local customers than westerners.||||While waiting to be picked up after check out. I was greeted by a gentleman and introduced himself as deputy general manager and asked me how was my stay. That was a nice touch and made me forget all my complaints. I did mention to him about staff attitude and he took that in to consideration. If only every other staff was like their deputy manager this hotel will be a top hotel to stay. They have all the facilities and just with right training this hotel will be a true 4 star hotel.||||I used to stay in one particular hotel nearby for the last 10 years and due to staff attitude I stopped going there and after staying several hotel including the 5* Pang Lin hotel, I preference this hotel and would stay there on...

So so. The location is fine - plenty of food and near to MTR.What I don't like:1. Upon check in, they couldn't find my booking. Took them a while.2. First gave a room where water from bathroom flooded the carpet outside.3. They have another room thereafter, but there was a mosquito(s) in the room which kept attacking me.4. Bathroom layout - shower screen door didn't close properly and so it was always wet despite exhaust fan.5. They don't change the bedsheets everyday.6. Weekends no buffet breakfast (seems to be more a business hotel so buffet only on weekdays).But service staff is good. I don't think I will book this...