Holiday Inn Donghua Shenzhen — Hotel in Shenzhen

Me and my wife have come down here to spend the weekend from HK where we are based. This is the first time in my life where I am writing a review when I am still staying at the hotel (normally it is a few days after we check out). So you can imagine how frustrated I am! Just for the record stayed at room 2212 from 26th July for 2 nights. Have just woken up after a frustrated first night. ||||I am an IHG gold elite member. Normally in any holiday inn across the globe, the IHG members are given a very nice welcome by the front desk where they thank you for being part of the club, generally give you an upgrade, etc etc. Nothing of that sort here. An extremely cold welcome where the person at the front desk couldn’t even speak proper English. ||||Two issues that I want to highlight with the person who stands at the main door. He was probably the rudest of the lot - a short gentleman wearing a white shirt and glasses at the main entrance of the hotel. Normally, in any holiday inn, that staff at the main entrance is supposed to help me with my luggage. And help doesn’t mean just pulling the luggage out of the trunk and leaving it there; but helping me take it to the lobby, if not the room. This genius just takes the bag out of the trunk of the taxi, leaves it there and walks away. ||||After we checked in and went down for dinner I asked this gentleman to get us a taxi. He makes an absolute rude face with a smug and gives back a look that says what are you talking about. When I asked him for a taxi again, he just points and blabbers something in mandarin. The my wife, who speaks mandarin, asked him the same. Even then an extremely rude response that go to the concierge. That’s it. There were three taxis that whizzed past our eyes and all this guy had to do was wave themin. But he didn’t. And the worst part was his attitude. Even though we are guests treating us like trash.||||And he absolutely did this on purpose as I cannot believe that a person cannot understand the word “taxi”! We will be going out today and if I find him misbehaving today as well, I will call the cops. ||||||Let’s talk about the room size. I have stayed in holiday inns across APAC. A suite is generally a lot more spacious than what it is here. The room seems quite old. The bathroom design seems out of place and vanilla. I mean the name is holiday inn but the quality seems to be worse than a holiday inn express ||||The fridge in the minibar doesn’t work properly. We checked in at about 10:45 pm. Then went out for dinner and came back around 1 am. Had left the room key in the slot so that the AC as well as the minibar keeps running. The beers weren’t even cold when we came back. The minibar doesn’t work at all!! ||||And now let’s come to the primary issue. The AC in our room. Well I haven’t seen an AC in my life where I am allowed to set a temperature to 5 degrees. I am basically from Dubai which is one of the hottest places in the world when it comes to summers. Even there no one sets temperatures to 5 degrees. And the worst part - while I can set the temperature to 5 degrees, the room is not even cold. Couldn’t sleep the whole night as the temperature in the room continued to be around 24 to 25 degrees! I saw some posts from other guests on a similar issue and they are absolutely right. ||||I have a question for the manager here. If your staff doesn’t like expats, please say so openly. We won’t come here. Secondly this is not a mainland Chinese chain of hotels. Holiday inn is an American brand. So the minimum courtesy your staff needs to have is to speak English. And if your staff has an issue speaking English, why don’t you guys go work for some local Chinese brand ?? You don’t mind earning your salaries from an American brand but you don’t want to speak out language. That’s funny! ||||So overall an extremely disappointing experience here. I wouldn’t recommend this hotel to anyone at all. Especially the expats - please stay away from this place. Rude staff, below average rooms where the ac and mini bar don’t work properly, and nothing special at all.||Please stay away my...

Certainly! Here's a 5-star review for the Holiday Inn Hotel in Shenzhen Donghua:

I recently had the pleasure of staying at the Holiday Inn Hotel in Shenzhen Donghua, and I cannot express how impressed I am with the experience. From the moment I arrived, I was greeted with warmth and professionalism by the hotel staff, making me feel like a valued guest.

The hospitality and kindness extended to me during my stay were exceptional. The entire team went above and beyond to ensure my comfort and satisfaction. Whether it was the friendly front desk staff, the attentive housekeeping team, or the welcoming restaurant staff, everyone contributed to making my stay memorable.

The rooms were not only comfortable but also impeccably clean and well-maintained. The attention to detail did not go unnoticed. I appreciated the modern amenities and the thoughtfulness put into every aspect of the room's design.

One of the highlights of my stay was the delightful dining experience at the hotel's restaurant. The food was delicious, and the service was impeccable. I was pleasantly surprised by the variety and quality of the dishes offered.

I'm so grateful for the outstanding service I received during my stay that I've already decided to book my next stay at this wonderful hotel, and this time, I'll be bringing my entire family along. The Holiday Inn Hotel in Shenzhen Donghua has set a high standard for hospitality, and I can't wait to share this excellent experience with my loved ones.

Thank you once again to the entire team at the Holiday Inn Hotel in Shenzhen Donghua for making my stay so enjoyable. You've earned a loyal guest in me, and I eagerly anticipate...

This was my second time staying at this hotel. Last time was December 2016 and when i checked in my room was 24C to 26C so i quickly mentioned something and they informed me they shut off the air conditioning in the "Winter" months. So they moved me to a suite which i could open the doors to outside and gave me a fan. Upon checkout they assured me that my next visit would be better. Fast forward to January 2018 and upon check in the exact same thing! 26C in my room so i asked for a fan. Being jet lagged and tired i just slept that night. Next day i asked for a new room so being a Spire Elite member who encountered this same issue i would think i would be upgraded at least.... wrong. They downgraded me to the most basic room that was even hotter!!!!! I asked for a suite, if i am going to be uncomfortable might as well have a nice room right? So upon moving for the 3rd time this trip i got a room that was a cool 23C, so here i was again uncomfortable yet again but at least i had my trusty fan and mediocre "Suite". No club access, no club floor. Just a normal 2 roomed suite and a fan. 25C may seem OK to some people but when catering to business travelers you need to make it comfortable for all. Why shut off AC to the entire building? That makes absolutely no sense and i will not be making this mistake again. I will NOT be returning to this hotel which is unfortunate because I am their highest level member and try to stay with IHG when possible, may be time to look at another hotel brand as guest comfort is obviously not a priority...