Hotel Novotel Shenzhen Watergate — Hotel in Shenzhen

The hotel is quite old, though the room was spacious. The bed was too soft and sunken, which made our backs sore.

Breakfast was average. One young chef didn’t know how to properly cook a fried egg and had a very cold attitude. When I saw he was busy, I tried to prepare my own noodles — but he came over with an unfriendly look, as if I’d done something wrong. He didn’t say a word, even after finishing the bowl. On the last day, a more senior chef was much friendlier and welcoming.

Although the hotel clearly states that smoking is prohibited — with fines for violations — we saw a Chinese guest smoking right inside the breakfast area, near staff. No one stopped him until we reminded the staff twice. When they finally asked him to stop, he reacted angrily before putting out the cigarette.

Front desk staff spoke a little English and made an effort to smile, which we appreciated.

⭐ Room: ★★★☆☆ (3.5) ⭐ Cleanliness: ★★★★☆ ⭐ Location: ★★★★☆ ⭐...

The area is very walkable and is super close to two metro stations. Hongling on line 9 is much closer but you can also take exit E at Grand Station and walk through Hongling station to get to the hotel. The entrance is hard to spot. Take a left just after Wang Steak and there is a small staircase to a parking lot. A ramp leads to the lobby.||We enjoyed our room and thought that the bathroom was very clean and had great pressure. The beds were very comfortable as well. The only let downs were that the pool was closed during our July 2020 stay and the hallways and elevators smelled smoky. Some of the decor (carpets and restaurant) are tacky and dated. The breakfast wasn't spectacular but got the job done - there is a made to order wonton/noodle soup station and omelette station.||In addition to the metro stations nearby the hotel is also close to the KK100 tower and a few malls. Nice views around the hotel but don't expect to see much from...

I’ve stayed at Novotel Watergate Shenzhen several times, and each visit has been consistently pleasant. The staff is professional and welcoming, making check-in and check-out smooth and hassle-free. The rooms are clean, comfortable, and well-equipped with all the essentials.The location is excellent—right near shops, restaurants, and public transport in the heart of Huaqiang North. The front desk is always helpful and can provide items like toothbrushes upon request. The hotel also offers breakfast and lunch with a strong Western-style selection, which I appreciate.Special thanks to Becky and her team for maintaining such high standards. Whether for business or leisure, I always feel at home here. I look forward to returning on my next visit...