Hyatt Regency Suzhou — Hotel in Suzhou City

The hotel is very easy to find. This time I brought my children to stay, and it happened to be my birthday. Li Tong from the Guest House contacted me early and added WeChat. He greeted us at the hotel entrance in advance. Not only did he upgrade us to a guest room with a view so that the children could Overlooking Jinji Lake and the Gate of the East, we also prepared a bear doll as a gift for the children. Knowing that our children needed to make milk powder, they put in several extra bottles of mineral water. She also always took care of us if we needed anything, contact her via WeChat at any time, and cleaned our room. The waiter Guo Mixia cleaned the room very cleanly and was very attentive. He saw that there was always tea brewing in my tea cup. Knowing that I prefer drinking tea, he put a few more bags of tea leaves. Xiao Liu, Xiao Deng and Xiaohe from the guest house were very warm and considerate when they saw us arriving. The guest house was very warm and thoughtful in the evening. The happy hour drinks and dishes are very rich and replenished in a timely manner. The dining environment is good and you can see the night view of Jinji Lake. The toppings of the hotel's Su-style soup noodles for breakfast are all freshly made. Unexpectedly, there are also seasonal saury wontons. The hotel's Chinese restaurant is still black It's pearl level. When we came back from playing outside in the afternoon on our birthday, Li Tong immediately asked his colleagues to give him a birthday cake🎂. This time, the children were reluctant to leave when they checked out. Next time we come to Suzhou, we will choose Hyatt Regency Suzhou. The Suzhou Metro is right in front of the hotel. Line 1 and Line 8 are under construction, making travel convenient and highly...

I chose Suzhou for the outing holiday because I was craving for that bowl of three shrimp noodles haha! The high-speed rail is very convenient and the journey is not time-consuming. Of course, I have to stay at HYATT's Hyatt! The day before the trip, Miss Rebecca from the hotel called me and asked about my room requirements and some small needs. There are many passengers during the short holiday, and it is really considerate to be able to provide such personalized services! The little surprise is that I was upgraded to a room during the holiday, and many thoughtful services were provided. After checking in, I kept asking about the implementation of some things, and I also prepared a small gift for the children. I was so happy! Knowing that I came to the hotel for pure rest, and the return high-speed rail was in the afternoon, I was also provided with a late check-out. This stay made people feel really at home. In the past, I traveled less during holidays, and I heard that many hotels perfunctorily lowered their service standards, so I didn’t have high expectations and expectations at all! Today surprised me! I must check Hyatt when I come to Suzhou in the future! I will also spread the word to people around me! Another small praise, the hotel’s breakfast quality is very online, the service is also good, and I love knife...

I have been a Hyatt Globalist for years and have experienced many great properties all over the world. I've come to appreciate Hyatt's consistency of service, amenities, cleanliness, etc. and that's what keeps my coming back. ||The Hyatt Regency Suzhou is a typical example of the brand and has great rooms, food, service, etc. The location is outstanding and has many restaurants, shops, nearby. For a hotel at this level it ticks all the boxes.||But what I was shocked to see and experience this time was the Executive Lounge. Normally the Hyatt lounges are quiet, relaxing, etc. with a decent selection of food/drink/desserts. But in this case, the lounge was packed with large families and about 20 young kids/toddlers who were loud. I mean really loud. The kids were screaming and there was definitely no control. I had to leave after 15 minutes because it felt like a McDonald's on a Saturday afternoon. I'm pretty sure these families bought lounge access as part of a package because there's no way all of them were Hyatt elites.||I'll grant that the hotel is trying to make money and would sell package deals that include food, etc., but why grant access to the elite lounges and upset your long term business customers? I'll definitely have to think twice about coming back to this hotel despite its...