YOHO Hollywood Roosevelt Hotel — Hotel in Taipa

If you visit this hotel as the first and only hotel you are visiting in Macau, you'd probably like it but if you visit other hotels anytime during your stay you will see that this hotel is a 3.5 star or 4 star if you're pushing it.The employees are not very welcoming or hospitable. The concierge sees you struggling with your many bags, but don't think of helping you. The one lady knocked and immediately walked into our room without giving us the chance to respond, we could have been naked, and it's always good to wait a few minutes.The receptionist created a hostile environment by revealing that they are things that we would have to pay for in our room should we use. We were very uncomfortable, and we did not know if we would be charged for using the robes and slippers. He mentioned being charged for water, I thought I would be charged for the water bill.What I can say is that they all need training on being hospitable, it's fortunate that I was there for one night which we tried our best to spend the whole day and most of the night outside.A simple thing like smiling when welcoming your guests and welcoming them to your hotel would be a good start, don't trick your guests into payig more than what they paid, having things in the room that they would have to pay for, we don't mind ordering extra things from the room, don't put them there. It's good practice to inform your guests beforehand that they would be expected to pay a deposit and that if they pay by card, it will take a month to be returned to you.I was at Galaxy Hotel Macau for a week, and Roosevelt should just visit them and see the service a 5-star hotel should give.RoomsThe room was very tiny but had a beautiful view. The TV remote was malfunctioning, which was a big letdown. The room was very techy, which was different, I like that.Food and DrinksThe hotel offered a welcome drink and food vouchers. It's unfortunate that we do not redeem vouchers. It would be best if they brought it to the room. If I'm going to the restaurant, my pride won't allow me to give them a voucher, I will take out my card and pay, I don't like feeling cheap.The hotel offered to 2 canned drinks in the fridge and 4 bottles of water. There was a beautiful restaurant on level 3 and food stalls on the ground floor.Noteworthy details The hotel rooms do not have the "clean the room" tag for housekeeping. which could be problematic. especially since housekeeping just walked into my room without being allowed entrance.The view was breathtaking, and the seat by the window...

My recent stay at the YOHO Hollywood Roosevelt Hotel in Macau was nothing short of extraordinary. Nestled in the vibrant heart of the city, this stylish hotel perfectly blends modern aesthetics with a rich cinematic history, offering a unique escape for both relaxation and exploration.Upon arrival, I was instantly captivated by the hotel's sleek design and welcoming ambiance. The lobby, adorned with Hollywood memorabilia, set the stage for a delightful experience. The check-in process was smooth, and the staff greeted me with genuine warmth, making me feel like a valued guest from the get-go.I stayed in a spacious and beautifully decorated room that exuded comfort and elegance. The plush bed was a dream to sink into after a day of exploring Macau's attractions. I particularly appreciated the thoughtful touches, such as high-quality toiletries and a coffee machine, that added to the overall experience. The large windows offered stunning views of the city, especially mesmerizing at night when the skyline lit up.One of the standout features of the YOHO Hollywood Roosevelt Hotel is its outstanding dining options. I had the pleasure of dining at the hotel’s restaurant, where I savored exquisite local dishes made with fresh ingredients. The atmosphere was chic and vibrant, making it an ideal spot for both casual meals and special occasions.The hotel’s location was convenient, with easy access to nearby attractions like the historic city center and luxurious casinos. After a day of sightseeing, the rooftop pool provided a relaxing oasis to unwind and soak in the scenic views.Overall, my experience at YOHO Hollywood Roosevelt Hotel was exceptional. The combination of its stylish decor, attentive service, delectable dining, and prime location makes it a top choice for any traveler visiting Macau. I left feeling refreshed and inspired, already planning...

If you visit this hotel as the first and only hotel you are visiting in Macau, you'd probably like it but if you visit other hotels anytime during your stay you will see that this hotel is a 3.5 star or 4 star if you're pushing it.

The employees are not very welcoming or hospitable. The concierge sees you struggling with your many bags, but don't think of helping you. The one lady knocked and immediately walked into our room without giving us the chance to respond, we could have been naked, and it's always good to wait a few minutes.

The receptionist created a hostile environment by revealing that they are things that we would have to pay for in our room should we use. We were very uncomfortable, and we did not know if we would be charged for using the robes and slippers. He mentioned being charged for water, I thought I would be charged for the water bill.

What I can say is that they all need training on being hospitable, it's fortunate that I was there for one night which we tried our best to spend the whole day and most of the night outside.

A simple thing like smiling when welcoming your guests and welcoming them to your hotel would be a good start, don't trick your guests into payig more than what they paid, having things in the room that they would have to pay for, we don't mind ordering extra things from the room, don't put them there. It's good practice to inform your guests beforehand that they would be expected to pay a deposit and that if they pay by card, it will take a month to be returned to you.

I was at Galaxy Hotel Macau for a week, and Roosevelt should just visit them and see the service a 5-star hotel...