Hotel Grand Park — Hotel in Bogota, Capital District

Warning: if you are a light sleeper, do not stay here. I even requested a quiet room, but still had a lot of difficulty sleeping.

I arrived around midnight and specifically chose this hotel as they have 24 hour reception and it is centrally located. I was greeted immediately and assisted with my bags.

After I arrived to the room, I took a shower and went to bed immediately. The shower drain is a bit slow and if you take a long shower, it will flood.

I wish I saw this the first night, but there are two sets of blinds - one is to block the light and the other is to block people from looking through the windows. The room set up is a bit poorly made, like the floor boards don’t always line up and the door itself doesn’t even go to the ground completely. This means you will hear EVERYTHING. If someone is walking or talking in the hallway, you will hear this. The walls are also really thin, meaning you will hear your neighbors tv, you will hear them having a conversation, you will even hear them turn on the light. As this hotel is known for holding conferences or other meetings, and a lot of the attendees also stay at the hotel, you will hear them come to their rooms at late hours in the night after their party. You will also hear them wake up early in the morning to make that 8am meeting. Even though I was located on the backside of the hotel, I still could hear the cars on the front side street of the hotel. I can’t even imagine how loud the front side rooms are.

Regarding the sink, there is no hand towel, but a floor towel. I assume you could use this as a hand towel, but there is also no spot to place it. You will have to continuously keep going into the bathroom to wipe your hands dry after washing them. There is also no extra toilet paper, so you will have to either ask housekeeping to provide more or call the front desk.

The hotel does have a good selection for the breakfast buffet. If you speak Spanish, you can also order an omelette. The buffet is open from 6:00-10:00.

I believe the hotel underwent some renovation because in the elevator it has a list of floors where the facilities are located. The gym and spa facilities must have been relocated to the bottom floor, meaning go toward the pool and take the stairs down to the right. There is also a jacuzzi but it is not filled with water. The Turkish sauna didn’t seem like it was on, but the normal sauna seemed like it was turned on. When I asked the staff for towels for the gym, they said there are some available. There are not. I ended up taking the pool towels. Also, there is no water, you have to ask the restaurant to provide you water if you use the gym.

The gym equipment seemed fairly new as some of the packaging was still on some items. They have some dumbbells from 2kg - 15kg. They don’t really have exercise mats but some sort of small mat to be used. There were two ab masters and two yoga balls. There were also two treadmills, two bikes, and two ellipticals. There is also one of those all rounder machines. It doesn’t seem like the gym is used much as there is dust and dirt everywhere. There also is no disinfection agent with paper towels to wipe down the machines. There also isn’t a sign saying use at your own risk.

The hotel is conveniently located in bogota with all the sights around. However, if you are looking for a good night’s sleep with high quality furniture, I suggest going somewhere else. The staff was however always friendly and...

I stayed at the Grand Park twice. The first was all right. The second was a disaster.||My first visit was in early March at the beginning of a month-long trip around Colombia. That stay was pleasant enough. My room was comfortable, the breakfast buffet (though basically crap) was edible and convenient, and the pool-lounge area provided a great environment to chill out and recover from a 15-hour flight with a book and a cocktail. ||My one complaint was that on my first night I asked the front desk if they could recommend a good Colombian restaurant in the area, and they sent me to some overpriced burger joint. Seriously, guys? That was just insulting.||Anyway, I liked the place enough that I decided to stay there again at the end of my trip.||Big mistake.||On the first morning of my second stay I got turned away at the buffet. I was then informed by the front desk that this time my reservation didn't include breakfast. Granted that's more due to agoda.com than the hotel, but come on guys. When a return guest is paying $200K pesos/night, are you really gonna make a fuss about him fixing a goddamn fruit plate?||Anyway, what happened at the end of this visit cancelled out anything good I could possibly say about the place.||I was expecting a very important package to be delivered to me at the hotel. Since there was a good chance that it wouldn't arrive before my departure, I arranged to have it picked up by a friend/colleague. I spoke with the people at the front desk and explained the situation. I hand-wrote a message in Spanish stating that I was expecting a package to be delivered very soon, that it might be delivered after my departure, that my friend had my permission to accept it. I had the front desk staff, including the manager, read it to confirm that it was understood. I left it at the front desk with enough money to accept the delivery. I even spent my last day at the hotel in the lobby, just in case the package happened to be delivered. Unfortunately it didn't.||A week passed, with no notice. I finally got in touch with the delivery company and they informed me that they'd tried to delivery it to the Grand Park, but the hotel staff turned them away. This all ended in me having to pay €250 to have it shipped to Italy.||Not the kind of service you expect from a place that wants to present itself as an upscale hotel. Yet another reason to just stick...

One of the worst hotels ive stayed in if not the worst...

Starting with the "small" things like staff forgetting to clean the room 1 or 2 days of our stay, they also lack basic logic... if we are 4 people in the room, why are we only getting 2 towels and then have to order extra every day...? Ohhh, and ANOTHER extra towel because no rug in the bathroom, so unless you want to flood the floor and make the bathroom a hazard for your family that could easily slip and die, you are forced to order another towel just to put in on the ground for that. And forget about sleeping in the dark, because a lot of light comes through the room's door from the hallway and there's this thing to put the keycard in to turn on some extra lights that glows bright blue when not used... So yes, your room will have an intense blue light when you are trying to sleep. ALSO, you have to go to the lobby and wait for them to enable your keycard EVERY DAY since it restarts, talk about annoying, literally no reason for this.

Finally, the food... Worst food I've ever had hands down, for breakfast there are only a few items that I even consider edible like... cereal. The rest are REALLY bad, if not inedible at this point, like frozen bread, and sure, im a little picky, but when the entire group (10 total) agrees that the food sucks, there's obviously a problem. And oh, you want to eat food from another place because the hotel's suck? YOU CAN'T, they dont allow you to bring in food and eat it in the tables.

Only thing decent here is the service since the staff is nice... But aside from that its all a disaster and...