Hotel Santiago Plaza — Hotel in Bogota, Capital District

A family with children...All six of us had a very pleasant stay at Hotel Santiago. 1- We arrived to Bogotá to have our original res. cancelled (a very bad and different rating for elsewhere). A nice taxi man called up the hotel, whisked us to Hotel Santiago and we were immediately shown a clean, bright room (2king beds) with a private bath, which we accepted. 2- It was like staying with family and friends. The staff are all so kind, hospitable and friendly and professional. The beds were comfortable, the showers are boiling hot at night but in the morning not quite so much. That is okay because the delicious and inclusive breakfast, cleanliness, service and hospitality made up for that. I just cannot get over how great each and every last one of the staff were to my family. They made it awesome. 3- The walk to the embassy is FAST and it's a nice neighborhood with 4 playgrounds along the way and a spot to get some exercise along the walk. 4- There are restaurants to walk to and sit down to eat, the Gran Estación mall is a nice walk with great stores. Once again, very pleasant neighborhood. Overall, I did not give all the full stars because I have been to 5-star and it simply just does not have 5-star amenities,and I am honest, but this is more than five stars in hospitality, service, kindness and friendliness. Very much recommend and will stay here again as needed....

Very comfy place, rooms are comfortable and quiet. It includes breakfast. The guy at the reception is very nice.

The neighborhood is beautiful and tranquil, in here you're not finding bars or restaurants, it's more a place where you'll find people taking a walk with their dogs. There is a park in front of the hotel.

Walking two blocks you go to the main street, and there you have...

Estuve en Bogotá por 8 días, me hospedé en este hotel, por recomendación de un tercero, y aquí las razones por las que NO LO RECOMIENDO:

1. La cama por la que pagué, no tenía colchón sino colchoneta, que horror, amanecí más cansado, pedí que me cambiaran de habitación y el joven que me atendió aseguró que me cambiaría, sin embargo al volver en la noche, seguían mis cosas en las misma habitación.
2. La habitación por la pagué, quedaba encima del cuarto del servicio y en las dos noches que pasé allí, el sonido de la lavadora estuvo hasta las 1:00 am.
3. En la parte de la ducha del baño, este sifón se encuentra tapado y al bañarse, el agua se empoza (foto).
4. luego de volver en la noche, antes de hacer uso de la ducha, pude observar que el piso se encontraba corchado, como del trasero sucio (foto).
5. No colocaron papel higiénico al 2do día de estadía y al acercarme a recepción a pedir uno, la respuesta fue que no habían llaves de la despensa.
6. Ofrecen sándwich de desayuno y era dos rodajas de pan con media lonja de queso y media lonja de...