Alko Hotel Casa Níspero, San Antonio, Cali — Hotel in Cali

Guests partying until 2am and staff had no ability to stop it. The room above us had an outdoor jacuzzi and they were playing music and partying. We were in room 204. My partner went to reception at about 12.30 a.m. to complain. The young woman at reception said they had been spoken to, but she would speak to them again. Which suggests somebody else complained. The noise could be heard from reception. At about 1.45 am. I went to complain again. The receptionist said they had already been spoken to three times. I told her to make a fourth time and listened to her telephone the offending room. She told me (using google translate) that he said he would be silent. It was 2.10 am and they were still stomping about overhead. We had two choices checkout in the middle of the night or put up with it. The management did their best to dodge meeting with me that morning. At breakfast I was told the manager would start work at 10.00 am. At 10.30 am. I was told that the manager was not coming today and to put any question I had in an email. We thought we had booked a quality hotel, but our last night was a nightmare. The noise level is what I suspect backpacker hostels accept. We signed room conditions accepting quiet time was between 10.00 pm and 7.00 am. Obviously that rule only applies to some. We are disgusted by the inability of staff to stop the noise. How many warnings do they give before they...

The room above us had an outdoor jacuzzi and they were playing music and partying. We were in room 204. My partner went to reception at about 12.30 a.m. to complain. The young woman at reception said they had been spoken to, but she would speak to them again. Which suggests somebody else complained. The noise could be heard from reception. |At about 1.45 am. I went to complain again. The receptionist said they had already been spoken to three times. I told her to make a fourth time and listened to her telephone the offending room. She told me (using google translate) that he said he would be silent.| It was 2.10 am and they were still stomping about overhead. We had two choices checkout in the middle of the night or put up with it. |The management did their best to dodge meeting with me that morning. At breakfast I was told the manager would start work at 10.00 am. At 10.30 am. I was told that the manager was not coming today and to put any question I had in an email. |We thought we had booked a quality hotel, but our last night was a nightmare. The noise level is what I suspect backpacker hostels accept. We signed room conditions accepting quiet time was between 10.00 pm and 7.00 am. Obviously that rule only applies to some. We are disgusted by the inability of staff to stop the noise. How many warnings do they give before they...

This is a beautiful property with comfortable and well appointed guest rooms. I am giving two stars for one reason: the inner courtyard should be reserved for exclusive use of hotel guests, NOT for restaurant patrons.

Our room was on the ground level, with a view facing the inner courtyard (as are many of the rooms). The inner courtyard is filled beautiful trees and plants and patio areas. Unfortunately, the courtyard is also filled with dining tables, as it is used by the restaurant. Some of the tables are within 2 meters of guest room windows, allowing diners a view into your room, and you a view at them. Imagine coming out of the shower with a towel around your waist, into your room, and making eye contact with a family of six having lunch. This is totally unacceptable.

Want to enjoy an afternoon lounging around the pool to escape the Cali heat? Que pena con usted. The area surrounding the pool is also reserved for the restaurant. If you want to go for a swim, enjoy being caged in a small space. And when you’re done in the pool, forget reading in a lounger because there are none. Back to your room you go.

Again, beautiful property. This hotel is doing a lot of things well. But the restaurant needs to be moved out of the courtyard. This would be easy to do, as they already have two areas reserved for...