Hotel Puerto De Manga — Hotel in Cartagena

Staff is friendly but management is terrible. Emailed the hostel 4 days in advance letting them know we wouldn’t be staying there for one of the three nights we booked. Since they have a 72 hour cancellation policy, we thought we were fine. When we arrived, they insisted we pay for all three nights. The manager, Peter, was rude and wasted 2 hours of precious vacation time. They ended up making us pay for all 3 nights at 1:30 am. We were exhausted and just wanted to shower and sleep. Plus not close to beach or...

Rooms: all is new and very clean, the bathroom is big and clean ||Pool and kitchen: nice area for relaxing and you can use the good equiped kitchen ||Location: just 5 minutes taxidrive from the oldtown for 7000 pesos. There are is a big supermarket just around the corner and a few restaurants. ||Stuff: really nice and helpful! ||All in all a really good hotel where the rooms costs nearly the same like in a 12 bed dorm in the oldtown. A good place to relax after sightseeing in...

At our last night they moved us to a different hotel 40 minutes out of town! Ridiculous. Staff barely existing and doesn't speak English. Only the cleaning lady around during the whole day. No real reception. Room was clean, but had only a wooden window which you need to keep close for privacy, bathroom didn't have window at all which caused mold on the ceiling. Pool is nice but could be cleaner. Breakfast not good. Location is bad, nothing around,...