Sr. Miyagi Asian Fusion — Restaurant in Cartagena

ZERO JAPANESE CULTURE ETIQUETTE Stopped by for dinner tonight. Went to the washroom to wash my hands. Shortly after as I'm doing my business someone turns off the bathroom lights. I have my pants at my ankles, so I ask for someone to turn the lights back on to no avail. It's pitch dark in the room, I quickly pull up my pants and try to find the door. As I open the door to the outside and exclaim that someone had turned off the lights, nobody came to my aid, I'm looking blindly with my hands and I call for help.

I'm just at a loss for words from these people's lack of consideration, respect for privacy or any sort of competent service. Turns out THE OWNER CAME AND TURNED OFF THE BATHROOM LIGHT WHILE I WAS ON THE TOILET, THEN GOT ANGRY AS I GOT UPSET AT HER CARELESSNESS. Instead of apologizing, the owner stands at the bathroom door while seeing me upset at this whole embarrassing and inappropriate situation and has the audacity to tell me to calm down while I'm perfectly composed and to "respect her" while she is completely disrespecting her customers with her recalcitrant unapologetic attitude. You made a mistake? Apologize. Simple as that. Apparently she was too good to recognize she had made a mistake in front of her employees.

The owner of Sr Miyagi has either never been to Japan or has zero japanese friends. The Japanese would be appalled that a person with this type of behavior and customer service is heading a restaurant that represents their country. She lacks absolutely everything, decorum, composure and leadership. We had to walk out of the place because she refused to apologize, and later chased us out of the restaurant demanding respect she never gave. Completely disturbing behavior. I apologize to any Japanese friends who may make the mistake of stepping into this wreck of a restaurant. It's a pity the values of Mr Miyagi are lost on this business owner. Did she even watch Karate Kid? As they say in...

If it wasn't obvious already, this place is in absolute ignorance of what customer service means. You know that it's true simply by the way they reply to negative reviews. They don't want to learn, they don't want to understand customers, they are defensive at every turn and berate customers inside the restaurant and online. It's obvious and easy to see for anyone who suggests that they feel harassed by the incessant asking of additional items, the slow service and the fact that every single person I saw in the restaurant had a problem when I visited.

I witnessed an incident with a lady who went to the bathroom as they turned off the lights on her while she was inside. The lady yelps for help but nobody goes to her aid. When she comes out asking where the light is the manager woman barges in and starts being completely rude because the lady was distressed and upset that they were so inconsiderate. There was no apology and the lady walked out. The manager followed her yelling and heckling at her all the way to the street. The owner and manager are busy body's who want to jump on anybody that thinks the place is less than five stars, which it is, all show and zero class. My food was late and average, overpriced, pretentious place I was appalled at their energy and will never step foot there again or would recommend if you don't want to ruin your evening. There's way better sushi places that will treat people with respect.

Now waiting for them to call me a liar and give me five paragraphs of excuses as they have done to every other reviewer. After all, it's the customers fault, right!? Let's wait for my berating coming in...

As a Japanese, when we find Japanese restaurants in outside of Japan, and in Colombia, I knew it can be very disappointing. However, sometimes we want to enjoy our soul food when we miss it even it’s a some compromise. So I was determined to try some Japanese-like food in Cartagena. At least they have good reviews, so I thought maybe not too bad. Of course I was prepared for a disappointing experience as usual though.

The quality of the sushi was not as good as it looked in the pictures, so I ordered ramen noodles with shrimp and vegetables. That was even worst choice. The noodles had a texture like So-men noodles. Or rather, it was probably over cooked So-men noodles. Someone who doesn't know what ramen must have made a menu as Ramen and cooked it. The restaurant is probably run by someone who does not understand the meaning of the word “Ramen” and "So-Men". The menu says "soup with broth, vegetables and shrimp," but I could not taste any broth at all from the lukewarm miso soup. The choice of ingredients made no sense and included avocado and shredded raw carrots. I was beyond disappointed and had to laugh. If people believe that is Ramen, I feel really sorry about their experience.

The waiter had a strong smell of perfume and it was totally disgusting my dinner time when he was around. This kind of basic manner should be improved also.

When I looked at the details of my bill, I found that there were items added to the bill that I didn’t asked for. I also didn't like the way that tipping was built into the price, even though it shouldn't be mandatory. Imagine you are foreigner and cannot offense to this total price with language barrier. Because it shows as Total Price already. Off corse it’s the same way as ripoff.

Zero spirit of Japanese service. I read both good reviews and low reviews about this restaurant. I found the attitude of making lengthy excuses for the low review comments. I can see why customers complain about this place and it should not be responded just all long excuses.

This restaurant made me the worst experience ever. Just regret myself of bad choice. Well, I will never come here again. Taste, service, everything it made me mad. The quality is just pretended to be Japanese cuisine and knowledge less. If you are Japanese or one familiar with authentic Japanese food with service spirits, my advice it is better Not to go.

As your reply, even you think you are not Japanese restaurants, it is really shame that your ignorance, cheat and make the fake ramen. It is not ramen at...