Mandala Hotel Centro — Hotel in Medellín

I stayed at this hotel with my family, including a toddler. While the hotel interior was reasonably well-kept, the surrounding area didn’t feel particularly inviting, and unfortunately, several issues made the stay frustrating.

There was no hot water in the shower, which was especially problematic with a young child. I contacted the front desk, and they assured me they would move us to another room with working hot water. I specifically asked them to confirm this before the move, and they promised to double-check and get back to me—but no one ever followed up. By the next morning, the water was even colder.

In addition to the water issue, the bathroom lacked basic amenities like enough hangers, making it less functional for a family stay.

The lack of hot water was inconvenient, but the real disappointment was the broken promise and lack of communication from the staff. This experience fell short of expectations, and I wouldn’t...

DEFINITELY NOT A 4 STAR HOTEL BY ANY MEANS

Dirty room that was never cleaned in my 4 day stay there. Room looked nothing like the pictures. Pretty dangerous area. EXTREMELY loud all night from traffic to people yelling to people partying. Bed and pillows were the most uncomfortable I’ve slept on during my entire 2 month backpacking trip through South America…better to sleep on the floor.

The only 2 stars this place gets is for the good breakfast and 24 hour staff that’s nice and friendly. Otherwise, you’re better off staying...

I have to say, my original intent in giving this review was to give a really bad review based on the actions of one front desk person who obviously had some serious communication issues. I decided to give a fair evaluation. The staff , aside from the one, were excellent and should be commended for there work. Leaving on Christmas eve day because of the one person shouldn't reflect on the rest of the team. I hope that person gets the help that they desperately need. Nice clean place with...