Mucho cuidado con este lugar. Las habitaciones que reservas por Booking no son las que te entregan. Reservé una con balcón y me dieron una con una ventana que da al cuarto de lavado, justo al lado de la recepción, donde ponen música hasta tarde. Lo peor es que al hacer el reclamo por Booking, intentaron tratarme de ladrón a través de la aplicación, exigiendo el pago completo de dos noches. Según ellos, nos fuimos sin pagar la noche que sí pasamos allí, cuando en realidad pagamos todo en efectivo: 80.000 COP con un billete de 100.000, y al día siguiente nos devolvieron el cambio. ¡Tengan cuidado!
Be very careful with this place. The room you book through Booking.com is not the one they give you. I booked a room with a balcony, but they gave me one with a window facing the laundry room, right next to the reception area where they play loud music until late. Even worse, when I complained through Booking, they tried to accuse me of being a thief on the app, demanding payment for two nights. According to them, we left without paying for the night we stayed, when in fact we paid everything in cash: 80,000 COP with a 100,000 COP bill, and they gave us the change the next...
Read moreWe had a very nice stay in the Plaza but unfortunately a sum of cash went missing from our room and the staff were not helpful and claimed management has changed so they can’t look into it. Be careful with...
Read moreGreat value stay, paid 60k for an air-conditioned room with private bathroom and breakfast included (scrambled eggs with arepa & coffee). Nice...
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