Atrium Hotel — Hotel in Grad Split

Don’t be fooled by the “5 stars” marketing. Nothing about the hotel is 5 stars, but their bad customer service. Do not waste your money at this hotel.

When we had our first breakfast at the hotel at 8:30am. There was no sight of host/hostess/attendant at the front host stand to check you in because they were all busy in the back corner where the bar area is chitchatting and lounging around having a great time. We then approached them to see if we can get a table, they just stared at us and gave a very indifferent response telling us to sit wherever, and carried on with their conversations. It was such a bizarre experience, let alone with the lack of dining service, literally anyone who isn’t a hotel guest can basically just walk in and sit themselves down for a free meal at this point. The breakfast buffet, nothing was warm from the hot food section, the coffee tasted really weird, the fruits section and some other section were running low and no one refilled anything. We thought maybe it was just maybe an off day for the F&B team, but no, the rest of the next two mornings as well. The breakfast buffet experience were consistently bad throughout with the exact same issues. On the 2nd day when we returned to our room, we noticed right the way the AC had stopped working (which the first night it made a lot of weird noises). We notified the staff, she said she will send the technician (which never came) and I had to go downstairs to remind them again. When he finally arrived which took 40 mins, he didn’t even do anything but holding a screwdriver and just put his left hand up to feel the air. He then tried to fool us by saying the AC is working normal. But who are you kidding it was only blowing hot air, and the digital indicator even has an error message flashing. We then requested a room change, it was challenging, as if the one of the receptionists that was on duty was just being difficult. This is nothing I have experienced, they took it as if I was lying that the room’s AC is not working. After technician’s confirmation that is not working she had us waiting in the lobby for 20 minutes. It would have been nice to be offered even a glass of cold water or something, as they can clearly see the weather that day was at 36°C and we had came back to the hotel from a beach day where we both are badly burnt by the sun.

Overall, just an unpleasant stay. Definitely would not recommend the hotel, especially it’s marketed as 5 stars, if I really have to say, it’s more like a 3.5 with how unfriendly/crappy/lack of customer service skills of the staffs are, and the F&B were just bad icing on a bad cake. The location of the hotel is just ok, as it’s a 20 mins walk from the busy area Riva...

If I was reviewing a 4* hotel my review would be more positive, but it claims to be a 5* so that's how I'm reviewing it.

The arrival was disappointing. Firstly the location is far from ideal, being either a long walk through not exactly nice areas to get to the old town or port. Secondly when we arrived with large bags my partner was left carrying her own suitcase up the steps even though a porter was standing right there. So not 5* service.

The room was fine, but nothing special. It didn't even have a coffee machine, and we had to get more pillows out ourselves as there was only 1 each on the bed. The rooms don't have views.

The room was clean though and had a nice bathroom.

Breakfast was disappointing, very much a 4* buffet rather than 5* 'a la carte'. The fresh fruit was good & the coffee machines (self service) were okay, but a lot of the hot food was stone cold. They do have an omelette bar and the selection is good though.

The bar is pretty useless. The outdoor seating area is just a few plastic tables out by a main road, where the staff soon forget you are there and don't serve you unless you walk back in to the bar yourself. Again, not 5*.

Some of the staff were great & tried to be very helpful, for example organising a decent hire car at 20 minutes notice. Others were disinterested though, and in the evenings there simply weren't enough of them.

All in all if they were honest about the actual standard of hotel (max 4*) I would be more generous, but they're not, and I won't be returning.

If you were in Split on business though it would...

This hotel is definitely not 5 star! We were given a room on the first floor facing the street - we paid a lot of money for this ‘deluxe’ room - the room itself was nice however… the hotel is on a very very busy main road and noisy - woken every night of our stay by drunk people outside screaming on the street and traffic noise was continuous so no good nights sleep. Breakfast was horrible worse than a 2 star - the hot food was cold, and when I asked for a decaf was told they don’t do it and I’d have to go to the bar and pay for it! Out of the 4 hotels we’ve stayed in in Croatia this was the only one that cannot accommodate someone who can’t have caffeine. Like I say not 5 star. The hotel is nowhere near the old town and you have to walk at least 20-30 mins to get there which when it’s 30 degrees and continuous traffic along a main road is not pleasant. The area is very run down and I wouldn’t feel safe walking late at night here. We booked our trip through Trailfinders who did not give us a heads up about this hotel at all. If you want a nice experience in Split...