Jasmine Hotel Apartments — Hotel in Germasogeia

The cleaners came into our room every day apart from Sundays. But the cleaning is very superficial, every corner of the room was dirty as it gets a quick mop but mops don't really go right into the corner, this theme continues throughout the hotel, all floors are dirty in the corners, some sweet/chocolate wrappers remained in a corner of the stairwell for 6 days before someone actually picked them up. The lamp in the room had the top pin of the 3 pins in the plug missing, the lamp was also very dusty, as were the top of the extractor fan hood in the kitchen, top of picture frames etc. Sadly the hotel only ever appears to get quick cleans and never a proper deep clean. Sheets were changed about 4 times during the 14 days, towels I think about 5, toilet rolls provided regularly so no complaints there. The air conditioning unit and all the room furniture were straight out of the early 80s, so dated and in the case of the air con so loud that sleep was difficult, there was a radio built into one of the bedside cabinets but it didn't work, I think the bare wires hanging out of the back of it may have been why... Strange practices by the cleaners like on day 9 our frying pan disappeared from the room, when asked about it the cleaner just went into someone else's room and took their frying pan and gave it to us. They used any plastic bags we had sitting in the room from our shopping trips as the lining bags for the bins in our room.

The pool area appears clean at the hotel side sadly that theme doesn't continue to the other side with litter and rubbish lying for days, weeds growing through the grouting in the tiles, you can watch the cleaners just walk past it and ignore it every morning while you're having breakfast on your balcony. The maintenance man came out every morning and brushed about 12 foot in each direction at the corner of the pool with the changing rooms but never once went right around the pool. The sunbeds and cushions were never cleaned in the 2 weeks (like if you go to the nearby beach and hire a sunbed they clean the sunbed between each person using it) really dirty areas out there, like the white railings around the stairs they look like they've never been cleaned. There's a wall beside the football table and the top 1 and in some parts 2 layers of blocks on the wall are just sitting on it, no cement involved at all, that's safe, right? The pool table that costs 1 euro to play but has 2 balls missing, all the gardening tools just sitting in the garden behind one of the 'flower' beds that's good for any young kids running around, the dead rat that sat for days at the back of the garden.... The garden has great potential but it's just an utter mess.

The staff varied from obviously hating their jobs and not wanting to be there to being on the verge of rude in the case of a couple, the owner is there most days so obviously doesn't care about the state of the place she can clearly see how bad it is, the one exception was a guy I think called Michael who worked on reception some days, total legend and couldn't have been more helpful any time we asked him a question.

The pool area is open to the public for a small charge (never once did I see any being charged they just walked in often bringing their own drinks with them) this isn't much of an issue during the week days but at the weekend it did led to the pool area being much more crowded and it being more difficult for those paying to stay there to get decent...

This place is filthy. Spoke to everyone else staying here and they all said they hated it and would never stay here again. More of a 1 star hostel than a hotel. Save yourselves the bother and dodge this place. Everyone else giving this place 4 or 5 stars must have either been off their face high or good friends with the owners.........

Would not recommend this hotel to anyone. I have written to Jet2holidays complaining of their inability to inspect before sending unsuspecting guests to this place. Dirty, breakfast abysmal & only one of the staff found to be friendly & helpful. This place should be shut down as not a good example of hotels on this...