was here in the end of Aug of 2023:
the staff was moderately polite - not more (maybe so that the guests do not become arrogant and do not feel themselves in a good hotel in any case ))) - of course there are several very friendly and gentle workers from whom you feel that he/she really wants to help, but unfortunately this is not true for all workers there...
initially we payed for two rooms next to each others as we have 3 small kids, but in place they told me that your intermediate company mixed something and you have two different rooms with most of possible far distance from each others ))) I'm not complaining for this to the hotel staff - finally we discovered that it was really my tour agent's fault - but no one in the hotel tried to understand our situation and tried to solve it in favor of the client... - they even had a available room next to my kids room, but they asked additional money for it - I didn’t pay for what I already paid (again I have to mention that it was our tur agent fault) out of principle, but the attitude of the hotel was already clear for me
a few other moments you need to take into account:
As a conclusion - I don't want to be much negative - in general the vacation for my family was OK - thanks to all in this hotel also who was very helpful and professional... But above I've tried to put some moments you need to take in account... - hope this will be helpful...
Read more(All inclousive booking, July 2023) Let me just start of by saying AVOID this hotel unless you can book it for free. Lets start off with Food, its horrible, if you have any standards when it comes to food then you wont be happy. Frozen meals are better then what they serve at their buffet. For example their pasta sauces tase like water mixed with Ketchup, absolutely vile. Jelly is served for desert 90% of time and the only fruit they have is a watermellon, I cant even look at water mellons anymore after eating them for 7 days because nothing else was edible. After 2 nights, me and my partnet spent rest of the holiday eating out or ordering food to the hotel... not what you want when you buy all inclousive. All inclousive drinks at the bar are simple but OK, nothing special at all. My personal experiance with staff was mixed, I would say about half of the staff are really nice and friendly people and the other half are grumpy and treat you like you killed their cat or something. I want to stress that the best thing about this hotel is a staff member called Takis, he is a really nice gentleman working behind the bar that makes the hotel feel more like "home", Takis is very friendly and insightful. Dobri is another staff memer thats always happy, nice and gives off good vibes, the rest of the staff with one or two exceptions are rude and grumpy. The rooms are okay if you pay extra for sea view, if you get the room without sea view by the street you will hear street races at 2am and cars just going past 24/7. Rooms have good AC, they dont have double beds so if youre staying with your partner they will just glide apart as they have 2 single beds next to eachother. Few cracks in the wall in the hotel room, damaged floor and door + stains on the bedding dont really help.
Pool is really dirty, mould floating about, not been cleaned for hovewer long (see the pictures for refferance), hanging cables with lights off the pool walls, dont really seem safe. 70% of the sunbeds are old, with paint coming off them, could easily just sand them down and paint it again but Im guessing the hotel wants to save every penny they can, very cheap.
I can say the hotel should be 2 stars, nothing more.
We were on a holiday package from Jet2 and they should really consider ending their partnership with this hotel.
Food 1/5 Staff 2/5 Rooms 2/5 Facilities 1/5 Location 4/5
Overall this hotel has really good potential as the location is Amazing, right by the beach and 10 minute ride into Limassol town center. Just seems that the owner is really cheap and does not want to maintain the hotel up to its potential standards.
Would not stay again, would pop in to see Takis if Im...
Read moreThis review could have been 4 or 5 stars if not for an inconvenience we had on arrival. Our reservation stated 'triple room with sea view'. We were assigned a room on the ground floor. This would not have been a problem (even though 'sea view' tends to refer to rooms on raised floors), except that the French window to the outside opened onto the communal garden, which is easily accessed from a public car park and the street... Having said that, before even settling in I go to reception to ask for a change of room, as we had not been properly informed of this situation. They tell me that it is not possible to put 3 people in the rooms on the upper floor (rooms with a private terrace) because there are only double rooms. We ask them to give us two, offering to pay the difference, but for the first two nights there was no availability. At that point, I ask why they had not specified that the room was on the ground floor and overlooked the public garden (no small mistake in the hospitality sector, I would have expected at least a partial refund given the hotel's failure to do so). They reply that on Booking you can see that the triple rooms are on the ground floor.... I checked and no! Neither on Booking nor on their site is it in any way specified that the triples are only on the ground floor, overlooking the communal garden (accessible from outside!), indeed it says that they have a 'balcony'! And the photos and the room sizes are the same for both the doubles and the family rooms... In short, be very careful when you book. The fact that a room overlooks a communal outdoor area is definitely worth mentioning. Not to do so is a huge failing on the part of the hotel. It poses privacy and safety problems for guests, it prevents guests from leaving windows open to ventilate, it poses problems for those who are allergic or have a phobia to cats that regularly come to rest on the beds and chairs in front of the ground floor rooms. Despite everything, it is a decent hotel, conveniently located close to the centre. Large and varied breakfast buffet. The food service staff is very friendly and attentive (unlike the guy serving at the reception when we had the inconvenience). We did not use the swimming pool but it seemed well maintained. The rooms inside are neat and comfortable (although they forgot to provide us with the bath mat several times and we had to use some...
Read more