Guillerminas Hostel Boutique — Hotel in Cuenca

We arrived after 2 long days on a bus from Lima to be greeted at the door of the hostel by the most unwelcoming person on this planet. No smile, no welcome, no introduction. She made us dump our bags in the laundry room for the day and laughed at us when we enquired about an early check in even when we said we were willing to pay extra. We were left sitting in the hallway with no directions or Information. When I asked her if there was a bathroom we could use she laughed and pointed out 3 different bathrooms. I didn’t understand her ugly attitude towards us. Also the HostelWorld website stated that reception was open 24 hours but the day before we arrived we received an email stating that the hostel would only be open from 7.30am to 22.00pm and that we would have to WhatsApp 5 different people on our arrival. First impressions count. Please put someone more customer service friendly at the front desk. You could have a nice boutique interior however if your customer service sucks then the interior doesn’t matter. Next time we will definitely...

Guillerminas is the best hostel by far in South America. It starts with a gracious, hospitable, and caring host, Mauricio and a hardworking staff to keep the hostel spotless. The hostel is ideally located in the heart of Centro Historico. Enjoy comfortable beds, big lockers, and gourmet breakfasts with waiter service. There is 5G WiFi for the digital nomad. A rooftop generator ensures electric power during the recent blackouts in Ecuador. The self catering kitchen is large and well equipped. I extended my stay 2...

An excellent hostel - modern, clean, great beds, strong wifi, a well-kitted kitchen and a free gourmet breakfast that's better than most restaurants. It's 2 min to the tram that goes to the bus station and airport, 2 min to the cathedral, and 5 min to the party street (Calle Larga). Plus, they have a power generator to cope with the nation-wide power cuts happening right now. You will need ear plugs for the street noise that starts at 6AM, but that was the...