Jewel Al Agouza — Hotel in Giza

BE CAREFUL! This hotel DOES NOT come close to the standard of a four star hotel!!! You pay for 4 star but you get not even 2 star!!| |- It started with a message from the property saying there was a problem with our credit card after it had already been paid for, this added stress at the start of our holiday. It was their mistake and it had indeed been charged.| |- The hotel seem to be overstaffed with many members of staff sitting together having a chat or smoking together. However did not use the staff effectively to at least the bare minimums of cleaning our table when we sat for breakfast having to eat with food remains and ash from cigarettes spread all over the table or providing towels to our room after servicing it. ||- Breakfast needs serious improvement and unfortunately we had to delay our tour on the first day because we waited for a long time for our breakfast to be served on the first day. |- Rooms are dirty with grime in the sink, dirty walls, poor maintenance on furniture and facilities. ||- Most members of staff are not prepared to deal with international tourists as they are not able to communicate in English to the bare minimums. ( Exception to this are a couple of young members of staff who were polite and made an effort to understand)||- Some unacceptable unprofessionalism was shown when we had a member of staff knocking at our door past midnight while we were sleeping asking for money using gestures and would not be happy when sent away. ||In summary, I would not recommend this hotel at all. Everything seemed a big deal to some members of staff. Excess of people working there but no service provided to standards expected, good reviews seem a joke to me. ||On the other hand, a very polite English...

BE CAREFUL! This hotel DOES NOT come close to the standard of a four star hotel!!! You pay for 4 star but you get not even 2 star!!

It started with a message from the property saying there was a problem with our credit card after it had already been paid for which added stress at the start of our holiday. It was their mistake and it had indeed been charged.

The hotel seem to be overstaffed with many members of staff sitting together having a chat or smoking together. However did not use the staff effectively to at least the bare minimums of cleaning our table when we sat for breakfast having to eat with food remains and ash from cigarettes spread all over the table or providing towels to our room after servicing it.

Breakfast needs serious improvement and unfortunately we had to delay our tour on the first day because we waited for a long time for our breakfast to be served on the first day. Rooms are dirty with grime in the sink, dirty walls, poor maintenance on furniture and facilities.

Most members of staff are not prepared to deal with international tourists as they are not able to communicate in English to the bare minimums. ( Exception to this are a couple of young members of staff who were polite and made an effort to understand)

Some unacceptable unprofessionalism was shown when we had a member of staff knocking at our door past midnight while we were sleeping asking for money using gestures and would not be happy when sent away.

In summary, I would not recommend this hotel at all. Everything seemed a big deal to some members of staff. Excess of people working there but no service provide to standards expected, good reviews seem a joke to me.

On the other hand, a very polite English...

The hotel location is good 500 meter from the nile, hotel us clean, A/C is good|And value for money compared to apartment prices in cairo|2 restaurant are very close 2 min walking|Wgat made me to make this rivew is the staff|From the first time we stepped In we noticed the staff at the reception is ( Sara and Yara) very polite, kind and professional at the same time, very quick check in it just took 5 min. They are always smiling and welcoming also Adel is very supportive.|Another young guy (GHANEM,) the most helpful guy I have ever seen, you don't need to ask him, he will just volunteer and never asked for reward.| The place is calm, clean...