Jungle Aqua Park - All Inclusive — Hotel in Red Sea

Visited this hotel from 17/03/25 to 24/03/25. On arrival to the hotel looks really impressive, it’s huge, we were quite excited getting off the coach, however, we didn’t quite enjoy it as much as other holidays we’ve had.

Reception Arrived at the hotel around 22:00. Entering the hotel reception we were asked to sit at a table and hand over our passports. About 15/20 minutes later we were handed our room keys, a map and were asked to wait outside the reception for a worker to take us to our room. The chap that picked us up was probs ily the friendless person we came across in the whole time we were there. He pointed out where everything was en-route to our room, on the other side of the resort (MidWay point).

Rooms The first room we were given (5063 I think) wasn’t great. The room was filthy, my 2 yr old daughter ran around the room in her socks for literally 2 minutes and her socks were near black. The whole place was quite disgusting. Faces around the toilet and the waste pipe was horrid, curtain broken, air con sounded like it wanted to take off.. The rooms are really basic and dull. Literally just beds and fitted furniture. We asked the chap who dropped us off for a cot, when that arrived I was gobsmacked. It looked like it had been dragged out a jumble sale from 1950, wobbly & splintered. In the end we decided to go to reception. I showed them the pictures I had taken, they were aggressively helpful (if that makes sense), the first response was to clean the room, however, my daughter had fallen asleep in her pram by this time and there was no way she was sleeping in the cot provided. I explained to the guy at reception, I wasn’t staying in that room.. In the end, they agreed to move us to another room (2144). Got to this room, and the cards didn’t work, so had to wait another 10 minutes to be let in. The room was better kept, cleaner, however, still had dirty floors and a bit dusty but by this time it was 23:45 and we didn’t have the energy to go back and complain. The room was better suited for my daughter, as it had a single bed we could sleep her in, with a makeshift barrier so she didn’t roll out. The mini bar was empty, I asked reception to bring some water and milk, which they did. The only bits you get on a daily basis is water. Milk has to be obtained from one of the bars, if you’re not close to one, you’ll have to walk for ages to get a carton of milk. None alcoholic drinks (apple/orange juices are not provided for the rooms and are an “extra charge” according to bar staff at the front of our room, even though we were all inclusive.

Staff As mentioned earlier, the only person who was friendly was the chap who took us to the first room, bar him every other member of the staff in the bars, the restaurants, the reception, pools were pretty miserable, they just looked unhappy. Many times I’d go to get a drink and a staff member would be on his phone, which I found to be a bit rude.

Restaurants Not a great deal to choose from in each of the restaurants, however you can pop in to any one of them during lunch/dinner and grab what you want from each. Would be better if there was a bigger selection of food to choose from. The burger place (Rocking Burger) was good and the Indian restaurant at the top of the reception building was also really good.

Toilets The hotel mainly employed men, so when females go to the toilets make members of staff can also be in there cleaning, which I find a bit disturbing. One staff member on the first night we were there asked my daughter’s mum who she was there with. Creepy.

Pools The heated pools would have been good if they were actually heated. Whisky we were there, it was pretty windy for a couple of days, so going in the pools was a no go. Some pools with water slides don’t have any sun loungers around the pools, just plastic chairs and umbrellas stuck in the ground.

Facilities The facilities were great. Plenty for kids of all ages to do. No...

Disgusting experience I have ever had . my extreme dissatisfaction with the experience my family and I had at the Pickalbatros Jungle Neverland Hurghada Resort during our recent stay. We had booked a holiday for 4 guests, including 3 adults and one child, through the Stay for Long website and had paid in full prior to our arrival. This holiday was especially important to us as we were celebrating my 3-year-old son's birthday, for which we had saved for over 6 months.

However, upon our arrival on the 10th of June after a gruelling 2-day journey involving a flight from London to Cairo and a car ride to Hurghada, we were met with humiliation and embarrassment. The hotel staff informed us that due to my brother holding a Syrian passport, he would be required to pay an additional fee of 270 euros, citing this as a policy of Stay for Long. We promptly contacted Stay for Long, who confirmed that they do not require any additional charges and have already received the payment in full. Therefore, any additional charges were solely at the discretion of the hotel.

Despite our attempts to reason with the hotel receptionist, Umar, and subsequently the manager, Mohsen, we were met with rudeness, dismissiveness, and outright lies. It was unacceptable to be treated in such a manner, especially on such a special occasion for our family. We were made to feel unwelcome and humiliated throughout the entire ordeal, which lasted for hours on end. Additionally, my son threw up twice that morning from exhaustion, and the staff were unsympathetic to his condition.

In addition, I noticed that our passports and passport printouts, as well as those of other guests, were left visible to all at the reception desk. This is a clear violation of GDPR regulations regarding the handling of personal data.

When we raised this issue with the receptionist, Umar, he dismissed our concerns by stating that this is how the hotel operates. I had to insist that he turn over the documents to ensure that they were no longer visible to other guests.

I trust that you will take immediate action to address this breach and ensure that all staff receive proper training on GDPR compliance. Our privacy and security should be of the utmost importance, and such oversights cannot be tolerated.

We were already distressed when a man representing Alliance approached us, demanding an additional fee for my brother. It became clear that Mohsen had asked this third-party member to handle our situation and then disappeared for three hours. This lack of professionalism and communication, along with the continuous demands for payment, left us feeling humiliated and frustrated, particularly on my son's birthday and when my son threw up twice that morning from exhaustion, the staff were unsympathetic to his condition. Such behaviour does not meet the standards of professionalism we expect from a hotel.

Furthermore, we were told that if we did not pay the additional fee, the room would no longer be available as they were fully booked. This added pressure and stress to an already difficult situation.

After hours of back and forth and being misled by the hotel staff, we were coerced into paying the additional fee that we did not budget for or could afford on a credit card as we were left with no other choice, having not slept for over 30 hours and being emotionally drained by the entire situation. This experience completely ruined what was supposed to be a joyous holiday for us, which we had been eagerly anticipating for months. The lack of transparency, the unprofessional behaviour of the staff left us feeling cheated and...

An Unforgettable Stay at Neverland Jungle Aqua Park – A True Paradise!

I recently had the pleasure of staying at Neverland Jungle Aqua Park, and I must say, it was an extraordinary experience from start to finish! This resort truly lives up to its reputation as a perfect destination for families, couples, and adventure seekers alike.

From the moment I arrived, the staff was incredibly welcoming and professional, ensuring a smooth check-in process. The resort’s atmosphere is vibrant and full of life, with beautifully maintained landscapes, themed decorations, and a tropical jungle feel that adds to the magic.

Accommodation My room was spacious, impeccably clean, and well-equipped with all the necessary amenities for a comfortable stay. The decor was modern yet cozy, and the balcony offered a breathtaking view of the pools and lush greenery. Housekeeping did an outstanding job maintaining cleanliness and replenishing essentials daily.

Aqua Park & Entertainment The highlight of Neverland Jungle Aqua Park is undoubtedly its massive water park! With numerous slides, lazy rivers, wave pools, and water attractions for both kids and adults, there’s never a dull moment. Whether you’re an adrenaline junkie or just looking to relax, this resort has something for everyone. The entertainment team was also fantastic, organizing daily activities, shows, and games that kept both children and adults engaged.

Dining Experience The food at Neverland Jungle Aqua Park was beyond impressive. With multiple restaurants serving a variety of cuisines—Egyptian, Italian, Asian, and international dishes—every meal was a delight. The buffet had an excellent selection, and the à la carte restaurants provided a more intimate dining experience. The quality of food and service was exceptional.

Facilities & Services

The beach access was a great bonus, offering a peaceful retreat with crystal-clear waters and comfortable sun loungers.

The spa and wellness center provided a relaxing escape with top-notch massages and treatments.

The staff throughout the resort was friendly, attentive, and always willing to assist with any requests.

Final Thoughts Neverland Jungle Aqua Park is more than just a hotel—it’s a complete entertainment paradise! Whether you're looking for adventure, relaxation, or a fun-filled family vacation, this resort has it all. I highly recommend it to anyone visiting Hurghada and can’t wait to return for another unforgettable stay!

⭐⭐⭐⭐⭐ 5/5 – Highly...