Omena Hotel Turku Kauppiaskatu — Hotel in Turku sub-region

Room wasn’t cleaned at the time of arrival (dirty bed sheets from the last guests , dirty towels , trashes , plastic package of medications found in the can ,probably the last guests were ill ), contacted the hotel immediately but never got any replies from them . I was aware that there will be no reception. However under such unique situation there will be absolutely no possibility to contact the property at all . Their local phone number cannot be reached . There’s a landline on the 1st floor (entrance )but nobody ever picked up the phone . Had to go another place with all my luggage in the snow . Be aware ! After all these , you will not get a refund no compensation cause no matter what platform you are using (mine is booking.com) they just kicked the problem to the hotel which never will answer you . Be prepared to be the next unlucky one with all the tiredness and the...

I stayed at this hotel for four nights. For the one firts night my rating would have been horrible, because yes, some people use the entrance to the hotel to relieve themselves and it was cleaned up next morning at 4 am, followed by washing windows of the building over the street at 6 am. You can imagine what a night sleep it was… However, for the next three nights, the stay was perfect. No outside noise whatsoever, excellent bed, minimal but well designed room, darkening curtains, decent shower gel, gluten and lactose free breakfast available at Sokos hotel over the street. Location is also very good with bus stops around the corner and restaurants like Nomad and Tinto within the walking distance. If I’d stay on the budget at Turkku next time, I’ll be...

If you book the hotel through Agoda, go to the hotel official website, under FAQ, you will see their 24/7 contact number , and contact through 'here', click on the 'here', you will be able to submit a form. Contact the hotel, request them to send door code and room number to your personal email address. If you don't do that, it will be sent to Agoda's dummy email address. Without the door code, you can't enter the main door, and the hotel has no reception. All details will be sent to your personal mailbox a day before your check-in date. We have 2 separate bookings for some reasons, I also informed them to keep me in the same room, so I don't need to check-out at 12pm, and check-in again at 4pm, there's no luggage storage in this hotel since there's...