Hôtel Le Grand Cœur & Spa — Hotel in Albertville

We stayed at Le Grand Coeur for the first time after many years of visiting Meribel and having drinks in the bar there, always thinking what a great place it would be to stay. How disappointed we were. ||||Two things stand out as fabulous at this hotel. The location is superb, directly above the town center and easily accessed by stairs at the back of the hotel and also at the bottom of the Doron piste, so it really is ski in, ski out. The second positive is the public space, a lovely bar and restaurant to spend the evening hours. ||||Unfortunately the hotel bedroom that we were given was shocking. One of their 'Classic' rooms at €540 a night, it was very old, very small and very disappointing. We gave the hotel the opportunity to put us in a different room but they were unable to do this (understandable if they are full). Despite making it very clear that we were not happy with the room to the reception staff, who seemed a little embarrassed at its 'Classic' status, at no point were we approached by hotel management to talk about it, or offered any sort of goodwill gesture, such as a reduced rate or even a free drink. Poor show.||||The hotel website mostly shows their renovated rooms, which are probably much better, with just one photo showing a classic room that looks much nicer than ours. ||||The room had outside access to the large terrace which we thought would be a treat to sit on in the afternoon sun. Unfortunately, the terrace is dangerously full of holes in the wooden planking (see photos) and has not been adequately maintained. ||||The ski room is good, the small spa area is very pleasant and the staff are a mix of pleasant and helpful (bar) and indifferent (breakfast & reception). We felt a bit like we were privileged to be allowed to stay there at times.||||That isn't to say we didn't spend some lovely hours in the bar, listening to the live piano music and watching the world go by. ||||If you get a decent room, then you'll probably love it. Unfortunately the room spoiled our trip and we tried to spend as little time in it as possible and we aren't minded to give them...

What a wonderful hotel! I travelled with my family to Meribel for a ski trip. We had the best stay at Le Grand Coeur. The staff were extremely friendly and helpful, the food was incredible and the location was perfect. The hotel is just above the centre of Meribel and there are steps outside allowing you to easily reach the town centre in just a few minutes. However the hotel is so quiet you would have no idea the centre is so close! The hotel is ski-in-ski-out which is perfect and is easily accessible via a blue run.||Our rooms had a lovely terrace that got the sun and great views of the pistes above Chaudanne. The beds were extremely comfortable and the bathrooms were a good size and equipped with all the amenities you could want (including robes and slippers). ||We ate dinner at the hotel one evening a long with breakfast daily. The evening food was spectacular and very inventive. The breakfast selection was delicious and covered everything we could wish for. The bar area was very relaxing and we were well looked after every evening by the lovely bar staff. ||The spa was great at the hotel, especially the jacuzzi. There is also a games room with a table football table, pinball machine and PS5 if you have kids.||Highly recommend this hotel for anyone wanting a luxurious and relaxing stay in the heart of Meribel. Thank you to all the wonderful staff who looked after us during our stay. We will...

What we liked?|Kitchen is fine, variety of room choices for family stay, good location close to slopes, room service is good!|What we don’t liked?|Concierge service full mess up and mis-coordination with ski instructors, unprofessional, not accurate and tried to convince not to go to other places, don’t know what to offer to the guests with local entertainment, always refer to Courchevel rather than to own resort...the biggest disappointment from Hôtel! |Probably it’s better to call them as simple reception staff, not R&C concierge service! |Even tried to charge 3% from all external transactions, like ski instructors! |I can’t imagine this in any Relais and Chateau hotels! | |Very small and dirty spa area, staff is not disciplined: not much caring about guests, busy talking to each other.|Rude restaurant staff at breakfast and very pleasant staff at dinners...different personalities drives the customer experience here.|Game room ventilation system is broken.|Finally charged for taxi minivan transfer but made the airport transfer by small car. |It’s not real Relais and Chateau hotels chain! |We are not recommend to stay here: always need to watch about any mistakes of the...