Hôtel La Villa Cannes — Hotel in Grasse

My family and I came from the US and stayed at La Villa Cannes Croisette for 4 nights in two comfort rooms (they are small but can accommodate 2 people and luggage). We really did enjoy the location (close to the action but quiet) and the pool was great – my two kids (10 & 14) loved swimming and relaxing in it, as the nearby beaches were super crowded.||Despite the positives, there was one overwhelming factor that stood out – it seemed there were slightly different rules applied to us vs others. Two examples:||1. We celebrated my daughter’s 14th birthday during the trip and decided to open gifts around 10:45 am, so I picked up breakfast from a coffee shop down the street. We had done the same thing the day before and ate outside before heading to the pool. No one said a word. On this day however, as soon as I came back with coffee and croissants, one of the staff came over to me and told me I was not allowed to bring in outside food. I explained we had done this the day before without issue, and we had seen others eating and drinking food that wasn’t from the hotel. Also, breakfast ended at 10:30 according to the hotel website and signs, so even if we wanted breakfast at the hotel, we were too late. The staff explained we could only eat outside food in our rooms. I didn’t see any signs or information on the website that substantiate this claim. She spoke to her manager and told us we could eat our food if we paid an additional 5 Euro a person. This seemed arbitrary and inconsistent with how others were being treated. As it was my daughter’s birthday and she was getting upset, we agreed. We continued to see others eat and drink outside food at the hotel without any staff saying a word.|2. There was a very clear ’no food and drinks’ signs posted outside the gate to the pool. We asked and were told to leave food and drinks (even water) outside the pool. But then we saw other people being served drinks poolside. Again, different rules for us vs others.||As this is a small hotel, I am pretty sure we saw all the guests staying there at one point or another, and we appeared to be the only Americans (and maybe the only non-native French speakers). I don’t know if there was a deliberate bias or not, but there was a pretty clear pattern of different treatment. So if you are coming from the US or even outside of France, you may want to consider what happened to us when you book your next...

My family and I came from the US and stayed at La Villa Cannes Croisette for 4 nights in two comfort rooms (they are small but can accommodate 2 people and luggage). We really did enjoy the location (close to the action but quiet) and the pool was great – my two kids (10 & 14) loved swimming and relaxing in it, as the nearby beaches were super crowded.||Despite the positives, there was one overwhelming factor that stood out – it seemed there were slightly different rules applied to us vs others. Two examples:||1. We celebrated my daughter’s 14th birthday during the trip and decided to open gifts around 10:45 am, so I picked up breakfast from a coffee shop down the street. We had done the same thing the day before and ate outside before heading to the pool. No one said a word. On this day however, as soon as I came back with coffee and croissants, one of the staff came over to me and told me I was not allowed to bring in outside food. I explained we had done this the day before without issue, and we had seen others eating and drinking food that wasn’t from the hotel. Also, breakfast ended at 10:30 according to the hotel website and signs, so even if we wanted breakfast at the hotel, we were too late. The staff explained we could only eat outside food in our rooms. I didn’t see any signs or information on the website that substantiate this claim. She spoke to her manager and told us we could eat our food if we paid an additional 5 Euro a person. This seemed arbitrary and inconsistent with how others were being treated. As it was my daughter’s birthday and she was getting upset, we agreed. We continued to see others eat and drink outside food at the hotel without any staff saying a word.|2. There was a very clear ’no food and drinks’ signs posted outside the gate to the pool. We asked and were told to leave food and drinks (even water) outside the pool. But then we saw other people being served drinks poolside. Again, different rules for us vs others.||As this is a small hotel, I am pretty sure we saw all the guests staying there at one point or another, and we appeared to be the only Americans (and maybe the only non-native French speakers). I don’t know if there was a deliberate bias or not, but there was a pretty clear pattern of different treatment. So if you are coming from the US or even outside of France, you may want to consider what happened to us when you book your next...

We found everyone in the hotel extremely kind and eficient excepting one person: the lady in charge of the breakfast. She is almost rude, super noisy, she doesn't respect the people having breakfast in the "restaurant" by throwing the dishes in the kitchen in a manner that made impossible to speak between the 3 of us. It would be so different to wake up to breakfast with a smile and some normal operational noise. Also, she was training a new girl and she was horrible with her. We thought this was absolutely unacceptable. What ever problems there are in the staff, guests shouldn't notice this. To treat in that humiliating way a colleague in front of the guests was a shame. We even thought that that girl was not going back to work because of her. She had our check out information wrong and she almost treat us like liars by asking in a very unpolite tone why where we there that morning... Maybe she is a good employee in other aspects but, she shouldn't be in contact with guests. A second tiny thing was that we didn't had our room cleaned one of the days. We left to the beach at 9am and came back at 16h and... surprise. Also... first day no soap in the bathroom, only 2 towels and no pillows for the third guest. For all the rest, thank you so much, we had a...