Cour des Loges Lyon, A Radisson Collection Hotel — Hotel in Lyon

The good news: We took notice of the parking instructions and called concierge and took advantage of the detailed instructions negotiating the pedestrian thronging tight streets of central Lyon we were slightly nervous but on meeting our parking valet our spirits were lifted then when we walked into the atmospheric hotel, the double doors opened making us laugh.. like walking into a haunted house ... the staff were friendly and showed us around the place welcoming us and our dogs. NOW THE BAD NEWS: We were told the room we booked had been given to someone else but they had upgraded us. We were shown into room 58 by the friendly guy who said it was one of his favourite rooms in the hotel - I have a big imagination so thought wow it's gonna be amazing. We walked in and it was dire. There was a dirty and dingy grey toilet in a cupboard followed by a master bedroom that with a bit of imagination could've been magnificent if it had been opened up with the adjoining living area. The walls between were obviously fake so why not open the place up? Instead it was like two corridors with the most depressing brown paint and a fake fireplace in the living room which bizarrely had Perspex round it ! It only added to the feeling of confinement. The sofas felt cheap and uncomfortable for anything but the most briefest of sittings. Another thing was we stay in lots of hotels that welcome dogs ... in every other place they provide dog beds - there were none - but we were supplied a bowl of water. The bathroom also could've been amazing but it was lacking. It had a nice industrial feel dressing area with seat and hairdryer but no mirror above. We couldn't understand how this had been an upgrade! We rang reception and they said it was impossible to go back to the room we'd seen online because they had already, before we arrived, given it to someone else. We were really disappointed so went out for a couple of drinks then, because we had a early start in the morning decided to order room service. We were told there was only one option ... mash potato and I think it was duck. It was emphasised this was all that was on offer so I'm at a loss to how ppl have posted good reviews about the food! It's a shame coz this could be an amazing place . The location is great the staff friendly but please please please sack the interior designer and give us more options on room service ! If it wasn't for the friendly staff I would've given...

The historic building is stunning, especially on the inside, and it is one street away from the main tourist drag of the Old Town yet managed to feel separate from it.||||The downside of the location is that the taxi refused to take us to the hotel and we had to drag our bags for a few hundred meters through the throng of tourists to the hotel. Not the fault of the hotel, per se, but an inauspicious start one might expect a 5* hotel to have planned for or advised about.||||The hotel itself is thoroughly disappointing. It’s is not finished - spa isn’t ready yet, building work during the day. The bits that are finished are poorly executed. Every expense has been spared. The plastic button-press shower doesn’t work properly, the water oscillates from cold to hot, the finishes are half-arsed, the materials cheap.||||The bed was wonderfully comfy - on the hard side of firm - and the aircon was quiet and effective. The room was very quiet, but that was because it had no outside windows - instead having bizarrely toughened glass windows that faced into the corridor, which was itself the walkway of a private covered traboul, which is a delightful design touch but leads to a very dark room. The always-on corridor lights combined with the fact the curtains don’t close properly and no blackout blinds gave it a ‘student halls’ feel and quite how you can build a hotel in 2025 and not put plugs by the bed for phones is insane.||||The staff were lovely and friendly, but unwilling or unable to do anything about the flaws of the hotel.||||At the end of the day it is a standard Radisson hotel (derogatory) - that are obviously used to doing new-build designs - squeezed and compromised into a beautiful old building with little planning or thought into the consequences of this, which is then billed like a Mandarin Oriental. As a historical building with lovely friendly people in it, it’s a success. As a hotel, it’s an absolute failure. It would be fairly priced at a third...

The historic building is stunning, especially on the inside, and it is one street away from the main tourist drag of the Old Town yet managed to feel separate from it.

The downside of the location is that the taxi refused to take us to the hotel and we had to drag our bags for a few hundred meters through the throng of tourists to the hotel. Not the fault of the hotel, per se, but an inauspicious start one might expect a 5* hotel to have planned for or advised about.

The hotel itself is thoroughly disappointing. It’s is not finished - spa isn’t ready yet, building work during the day. The bits that are finished are poorly executed. Every expense has been spared. The plastic button-press shower doesn’t work properly, the water oscillates from cold to hot, the finishes are half-arsed, the materials cheap.

The bed was wonderfully comfy - on the hard side of firm - and the aircon was quiet and effective. The room was very quiet, but that was because it had no outside windows - instead having bizarrely toughened glass windows that faced into the corridor, which was itself the walkway of a private covered traboul, which is a delightful design touch but leads to a very dark room. The always-on corridor lights combined with fact that the curtains don’t close properly and no blackout blinds gave it a ‘student halls’ feel and quite how you can build a hotel in 2025 and not put plugs by the bed for phones is insane.

The staff were lovely and friendly, but unwilling or unable to do anything about the flaws of the hotel.

At the end of the day it is a standard Radisson hotel (derogatory) - that are obviously used to doing new-build designs - squeezed and compromised into a beautiful old building with little planning or thought into the consequences of this, which is then billed like a Mandarin Oriental. As a historical building with lovely friendly people in it, it’s a success. As a hotel, it’s an absolute failure. It would be fairly priced at a third...