hotelF1 Paris Porte de Châtillon — Hotel in Paris

Let me start by saying MY LUGGAGE WAS STOLEN. Only good thing about this place is the location. We checked in - fully aware our room wouldn’t be available - the only reason we booked this was they provided us with a ‘secure and trusted’ luggage storage room with CCTV. After dropping my bag off and spend the day enjoying the tourist attractions we headed back to the hotel to collect our belongings and to go to our room. Once we handed our cloakroom tickets back, they did not check the numbers and for the staff to tell me my things were gone. As it became very quickly visible they were allowing customers to enter the locked room unattended to help themselves. Once I reported this to the reception they then began to tell me there was nothing I could do until the next day so they could review CCTV. This was extremely distressing for me as I had no clean clothes or any toiletries anymore. The following day they then checked CCTV and told me they couldn’t do anything but tell me to go to the police. At this point I was disgusted at the staff for lying to me saying they could do something and then fobbing me off for all my luggage. After requesting multiple times to put in a formal complaint about the team member who allowed the thieving customer take my items without checking the cloakroom tickets I went back to my room crying AGAIN. After an hour of nothing but heart ache of having nothing I had a knock at my door from the hotel staff. They had my belongings with them and began to tell me they ‘found in the storage room’ but asked me to check if all was there. As I checked my hand luggage, I was missing my pyjamas and I had also had a handbag of the person who had taken it. I handed this bag back in so they could return it to the said thief. After telling them the female had also taken my pyjamas (why I don’t know) and then gave me th le back the following day. Not to also mention my Dr Martens Sinclair boots were also taken and had been returned unlaced - not how I left them. Her belongings were in my bag so she clearly had intention of taking them until I mentioned at high volume police will be involved. Staff DO NOT care about your things and are only there for the money. Disgusting company and poor quality staff. Should be shut down if I’m honest, I will now NEVER return to Paris. Our corridor also STANK of body odour and the shared showers were also unclean with used plasters on the floor. WOULD NOT RECOMMEND - use somewhere else or lose your stuff. It’s as simple as Ps our room had a beautiful view of a mile long grave yard with active grave digging, so enjoy waking up...

I have tried to base my review on the factors which the hotel (hostel) does have control of and ignore the views of other guests. ||The staff we encountered were all friendly and helpful speaking fluent English. We got some free towels (normally chargeable) and a room to store our luggage on our last day. The public areas are clean and tidy with a classy uniform wallpaper design throughout. We didn’t take any food instead opting to use the nearby Lidl for croissants and baggets although I think it was an option. The rooms were small with a sink, blackout blind, opening window, functional bed and an uncontrollable vent. There were four showers and three toilets per floor for communal use. The flat roof outside the window was strewn with rubbish (condom packet one of the more unpleasant), the bed was comfortable without being anything more there was no mattress protector (so I can understand the basis for other reviews) and the vent was continuously noisy - good job we were tired! The showers were clean and powerful if not a little too hot, the toilets however were often reduced to one as they were blocked and unsanitary. ||The area outside is the bottom end of pooville (I can’t use other language) arriving my heart sank although I was aware the outskirts of Paris are often questionable for tourists, it isn’t an area I’d want to be alone in at night. The reason for us booking here was the availability of a car park. The parking is two basement levels immediately below the hostel (not clear on booking) accessible by foot through a number of (broken) QR code security doors with nobody answering the intercom. The car exit had a metal gate and the entry a barrier so overall I guess very secure! but it is disgusting which doesn’t give you a feeling of security. Leaking pipes and a stench of urine in the stairwell complemented with walls covered in I don’t want to know what! ||It’s not luxury, it’s functional. You are in an (expensive) capital city and you pretty much get what you pay for, you’ve got to adjust your expectations. It was a good base for our two day trip in the city via a twenty...

I’m not even sure where to begin, but I’ll start with the main issue. The man at the reception desk, Christoph (or so I heard) — a black man wearing glasses — is absolutely unfit for his position. He seems to be there just to collect his salary rather than assist guests. His behavior was extremely rude and dismissive.

When I asked him a simple question about breakfast time, he told me it would be on the “zero.” I tried to clarify whether he meant the ground floor or something else, but instead of helping, he became visibly irritated and responded in a disrespectful tone, implying I was asking something stupid. I was simply a guest asking for basic information, and I was met with rudeness.

But unfortunately, this wasn’t the only issue. When a girl from our group asked him for a hairdryer, he flat-out said there were none in the hotel. The next day, however, another receptionist gave us one without any problem — clearly, hairdryers were available all along.

Christoph also claimed there was no hot water, even though we later discovered a free hot water machine that worked perfectly. All this information, which should have been offered proactively or upon simple request, was only revealed once he was off duty.

It appears that Christoph either deliberately misinforms guests or simply refuses to help them. This kind of behavior is entirely unacceptable, especially for travelers unfamiliar with the country and relying on the hotel staff for assistance.

Because of this one staff member, I cannot recommend your hotel, even though other aspects may have been satisfactory. I urge you to take this feedback seriously and take appropriate action, as such unprofessional conduct seriously damages the reputation of your...