Holiday Inn Paris - Cdg Airport by IHG — Hotel in Sarcelles

The check in staff (he was tall white man maybe local) was very kind and courteous, thank you so much!

Room was super tidy, loved the amenities etc.

However what I experienced at the breakfast was hard to believe.

I was told the breakfast opens at 6:30. It was already 6:33 when I went there, and saw a family of Korean people waiting in front of the venue, since the gate was still closed with no staff there.

I needed to depart asap to catch my flight so I went close to the venue to look for anyone to open, and a Black French staff came out from the staff room with grumpy face, even no single smile or bonjour but in his own language “wait wait wait “

Then I tried to courteously tell him my room number and he interrupted me and very roughly put a paper and a pen in front of me ofc with no courteously or smile or please, with offensive body language “write your room number here, and just only use those table against the wall, sit straight in 1 line ” he said that in English. It wasn’t even a way to ask for a favor, but literally he gave us an order.

So I asked him “why(knowing he does speak some English)”, because at the venue there are about 100 seats even has so many near nice window with good sun coming in, he ordered me and other Korean/Asian people to only use the straight line sofa seat far from the food and never gets good light in.

I wanted to believe he’s just a moody guy hates his job, but what convinced me was when there was a white midage French speaking lady came in between us Asians, the staff immediately changed his speaking tone to so much happier, big smile and ofc, even didn’t tell her where to sit and just welcomed her in whatever. The French woman sit in the center of the restaurant, ofc the staff didn’t say anything.

I do not have the right to follow his intentional treatment towards us (Asians,) so I took my food and just sit a nice seat near the window. There was nobody before us anyways. I wasn’t obnoxious or anything.

Then the black man staff looked at me with angry face told me to sit against the wall as he instructed.

I said it very clear enough from a distance, “tell me why, I should just sit wherever I want to.”

He ranted in French but gave up.

(and i was very happy to see other Asians also started to sit wherever after me)

Even afterwards I watched his behavior and was so questionable. He’d bring drinks to white guests and chat in smiles but literally ignored all Asians and even acted strangely rough around us with ofc no smile.

To be honest, I was extremely sick of all these micro aggressions in Europe during this trip, and discovered that many (ofc not all! Some are super nice) locals here just think they can do anything towards us because mostly we don’t say nothing back or act we didn’t realize anything(cuz we don’t understand or are fluent in euro language and just so shock for a while when these happens unexpectedly), I just took my courage before I left the restaurant and showed this black man staff a note “French/white/ black/Japanese/Asian we are all the same humans. STOP living in the old world” (I translate that to French using google … I didn’t care if the grammar is perfect but he must need to know WE do not accept that….)

I saw his startled face with no more abusive aura, I asked him “tres bien?” He said no… so I pushed the note in front of him asked again. He never mocked me back so I guess...

This hotel was perfect for an overnight near the airport. They recognized IHG status and pre upgraded us to the room we requested. The restaurant for dinner has a small menu but the food and service were excellent, very high standard for an airport hotel. Reasonable prices too, not really more than the city. ||The best part of this hotel is the location, just a short walk to the historic village of Roissy en France, with a number of restaurant choices, parks and a lot of charm when the planes weren't passing. Speaking of that, the hotel had excellent soundproofing and with the windows closed we heard nothing, though we did have a courtyard facing room||Breakfast buffet was also excellent and above expectations for an airport hotel. I fact, it was noticeably better than the other two four star hotels and one five star hotels we stayed in during this trip to France, because they had hot foods, salads, good selection of cheeses, fresh pastries etc. ||Shuttle ta the airport was free and prompt, but should be prebooked. Just allow enough time because it only drops you at T2 and it took us a good 15-20 minutes to walk and take the train to T1 from there. ||Overall a good choice and good value. Only suggestion for improvement is to start breakfast earlier than 7:00 am (though it was in fact open and ready right on time) and the shuttle earlier than 7:30. Those times worked for us but it was a bit rushed and an airport hotel really should accommodate travelers who need to leave earlier.||Overall a great choice,great stay and...

Booked into this new hotel for one night 21st April 2022, as the hotel that I normally use (Holiday Inn Express CDG) was fully booked.

This hotel is New and this is very clear when you visit. The facilities are good, modern, fresh, clean. There is allot of bright clear space. the rooms are really nicely presented.

The downside and the reason for a low overall score comes down to two issues that could and probably will be improved with a little more time.

The Hotel is 3 miles from terminal 2 and unless you have your own transport its a €25 taxi ride or use the free Hotel shuttle bus service (7:30am to 10:30pm). I arrived at 8pm and therefore chose the shuttle bus. The collection point at terminal 2F is not on the hotels website therefore it turns out that I went to the wrong collection point. On departure 7:30am I was on the bus 10 minutes and then found myself back at the hotel. The driver received a call and turned back to pick someone else up. This really annoyed one of the other passengers who requested an explanation or apology but never received it.

There was a bit of confusion at the bar when ordering drinks, two members of staff, both busy and delegating tasks between them resulted in a bit of a ix-up with drinks orders but this was resolved at no cost to me.

So to summarise:

Needs an improved shuttle service if its going to compete with the holiday inn express and as business improves and staff settle in to their roles I expect the service...