Hôtel Holzer — Hotel in Sartène

Having checked-in to the property, paid the property tax, paid for breakfast the next day, I was subsequently informed that as I’d undertaken some trekking on the island of Corsica, I could not take my bag to my room due to the “risk of it being infected with bed bugs”. I was told I could only take a very small plastic bag of clothes and the rest of my luggage would need to remain downstairs next to reception in a tiny room where the left-luggage was. Not only was this completely impractical (I was leaving early the next day after 3-weeks on the island and needed to carefully pack my bags ready for multiple flights early the next morning), but it was also actually unfair of the hotel to only inform me about this “restriction” after I’d checked in. I voiced my dissatisfaction with the situation to the hotel manager and he offered to cancel the entire booking without charge. I then went to stay down the road at the Tilbury Hotel where no such restrictions existed. In fact, no such restrictions existed anywhere else on the island during my 3-week stay despite the owner trying to claim it was “standard policy”.||||Imagine my surprise when the hotel then fully charged me! I’ve since contacted them on numerous occasions to demand a full refund and thus far they’ve only offered 50%. This, of course, is completely unacceptable as I shouldn’t have been charged in the first place. They're now ignoring all my messages asking them to explain...

Staff was friendly, the location is perfect to visit town at a very close walking distance to the center/citadel with shops, restaurants and bars. Parking is a bit of a pain around the hotel, only a limited amount of parkind spots are available at the hotel (for 10euros per day). You'll need a car to get around or to the beach.||As for the room, for the high price we really expected a bit more. The fotos of the rooms look nice, and even if we got the same furniture as on the fotos in ours, it felt like we got a tiny dark room. The mattress was really bad and should've been replaced long ago. The room was facing the front onto a street that is rather noisy all night long (yea the traffic calms down, but occasional motorcyclists seem to like to roar their motor just as they drive up to the corner there) so we didn't get much sleep.||We felt like for what we got, the hotel was really overpriced, we wouldn't have stayed there if we had known we'd get the room we stayed in. Yea, it was high season but we stayed in much nicer places for less. ||Anyway, maybe we were just unlucky with the room, might be that others are better. ||Can recommend for a short stay in off season when the rooms are more...

We had made a reservation for two rooms for one night and the first time we mistook the date, so the day after the reservation we sent an email changing the reservation to the following day. The hotel sent us an email that we thought it was a confirmation of the change, but apparently they were asking for a new confirmation. The hotel says that the day we first indicated they telephoned us, but we were in the mountain doing the GR20, and the next day when we arrived into the hotel they said that not only we had nor any room for us, but also they had charged us with the full cost of the previous night for not show. So we not only had to find an alternate way to spend the night (after having been trekking for 6 days, so we were really tired) but we had to pay for two rooms we were unable to use. ||This is the first time that an hotel does not accomplish a change of date order asking for a confirmation, and at least they should have considered our email as a cancelation email, not charging for the night.|| At the end, they did not give us a receipt for the 220€ they charged to our credit card.||They are...