Residence Inn by Marriott Strasbourg — Hotel in Strasbourg

As a Titanium member, I am very loyal to the Marriott brand; byt my stay at this hotel quite surprised me. |First thing is the lack of sigane. If you use your GPS to arrive here, you will arrive at a high rise location where there is NO signage on the enterance of the building or around it. The signage is at the rooftop level which is a dozen floor up and unless you are arriving by a chopper, you won't see it. Also, the hotel enterance - again with no signage - blends into the facade of the industrial glass building and is essentially not visible unless you park and walk around to note through the tinte glass that there seems to be a hotel lobby there.|The next thing is the fact that it has no parking: you arrive and unlike any other Marriott property there is NO sign pointing to where to park. I had to call in and even the instructions I was given did not help me. I had to park illegally and walk around to the rear side where the signage is. The city parking, which is around the block, costs you 25 Euros a day, but unless you do your homework before, you will not see it when you arrive.|Lastly, it is really two hotels, an AC hotel and a residence Inn, and they have ONE breakfast area. Imagine having around 200 rooms and expecting them all to have breakfast at what is essentially a Moxy size breakfast area. It was so full at 7:15AM that I grabbed a few items and just left. I would also say the breakfast was just average; I did not expect a Westin breakfast here, but then I have been at AC and Moxy's with better breakfast. Moreover, you could take the wrong elevator from some common areas and end up at the other hotel and be surprised that your room key won't open the door - unless the hallway paint color makes you suspect it is NOT your hotel!!|On the plus side, the staff are wonderful; Anna and Anthea were very warm and helpful; rooms are nice done; and the hotel is very reasonably priced which is why you will see a lot of young backpackers staying there. Overall, a suprising mix of the Good and...

We spent a week at Residence Inn Strasbourg.

On the positive side: The room was clean and the bed very comfortable. There is space, and the kitchenette is useful. The hotel was quiet, we didn't hear our neighbors or any noise from outside. It's well located: there is the B and E tram lines passing nearby to go to the city center. There is also a store for grocery shopping next to the hotel, and a couple of good restaurants.

On the negative side: The bathroom is closed by a tainted glass door, which doesn't isolate sound or light, so if you want to use it while your partner is sleeping, you'll wake them up. The breakfast is not well organized, it's open until 10am and there is kind of a rush around 9am, with no clear line. You kinda have to make your way between people to fill your plate and your cup. Occasionally they would run out of plates or cups or something and the staff wasn't very proactive about it. Some of the personnel can be rude. My partner called the front desk from our room to ask something, the person told her to call the bar. When she pressed the button for the bar, it called the front desk and the person sounded visibly irritated that she kept calling the front desk. Turns out, all the buttons on the phone (bar, front desk, room service) were wired to go to the front desk, and they have no way to dispatch the call somewhere else. Some light switches in the room were not working (the main light in the kitchen, notably), and the switch that turns on the "do not disturb" sign outside wasn't working. The elevators are a nightmare. Breakfast is on the top floor and reception/entrance on the ground floor, but the elevators only have one button to call them instead of the typical up/down buttons, so the elevator has no way to know whether you want to go up or down until you get in it. We were on the 4th floor. I don't count how many times we called an elevator to go up, entered it, and went down because someone else already in it was going down or because someone downstairs had...

This new, modern hotel is in a great location, right by the tram station. |It has wonderful breakfast and rooftop restaurants and bars, but the people who work here are what really make this a great place to stay. |My wife & I stayed at the Residence Inn Strasbourg 21 to 23 June 2025 & had also booked another room for her parents. |Anna at the front desk helped us with check-in and was able to get us two rooms next to each other. |After we settled into our rooms, my wife realized that her phone was missing.  |We went back downstairs, and Anna helped us look for the phone & called it. |We didn't have any luck, so we went to the Police station to file a stolen phone report. |When we returned, we searched the room again & found her phone under the couch in SOS mode, so it wasn't ringing when we called it & couldn't track it with find my phone. |Anna received the request from the Police to review the security cameras & told us she saw my wife put her phone back in her bag at check-in, so it must have fallen out when she was putting her things away.  |We are so grateful for all of Anna's help. |She went above & beyond to do everything she could to help us out. |We decided to stay another night at this hotel since we spent our day dealing with the missing phone. |The night staff was also very nice and made sure we were able to stay in the same rooms. |A big thank you to everyone at this hotel for all of your help! |We thoroughly enjoyed our stay and can't wait to return & spend more time at this lovely establishment that is staffed by incredible people.  |Thank you very much for all your help, Anna!|You turned this stressful day into a wonderful stay for us!|We will definitely stay here the next time we're in Strasbourg!|We look forward to seeing you...