Hilton Strasbourg — Hotel in Strasbourg

If I could have given this hotel zero stars then I would have...|This hotel was a display of poor customer service, poor food quality, disrespectful staff and discrimination. |During our time, we witnessed mice in the Executive Lounge - when staff were informed, they shrugged their shoulders and walked away. Other guests that we spoke to also reported seeing mice, and rodent-boxes throughout the hotel. ||When attempting to eat in the restaurant, there was a table available for 8 people - 6 of us wanted to eat, however was told that the table was only available to hotel guests. We explained we were staying in the hotel however was still told no. 5 minutes later, french-speaking guests arrived, and were seated at the table. ||During a visit to the bar, I was waiting at the bar to be served, only to be SHOUTED at "No, not serving - go away!" ||People within my party were told to ring down for room service, only to find that the phone just rang and rang, and was not answered. On the occasion where we were in the bar, it was clear that staff we ignoring the phone ringing. |When we were able to eat in the restaurant, the chicken burger was raw in the middle, and although I asked for the gluten free noodle dish, I was served a bowl of pasta. I asked the server to check and was assured it was noodles, however I had a serious reaction shortly after despite only eating a few mouthfuls. ||When checking out, I was served by Celine who I can only say was totally rude and in need of serious customer service training. |My card, sadly was declined - despite there being ample funds in the account - she simply shrugged, and said we had to pay. We tried a total of six different payment methods all of which were declined. This was clearly a connection issue, as I received no notification in my banking app that there had been a failed payment. It was our suggestion to try and alternative machine - and the staff gathered very quickly around however did not offer any solution, or attempt to pacify what became quite a frustrating and upsetting situation. Luckily, we were able to gather enough cash between our party to check out, however Celine was deliberately obstinate and slow, and laughed at me on a number of occasions. When I asked for her name to complain, she said "no" and turned her back on me so I couldn't see her name tag - however my friend had already seen her name badge. If that wasn't bad enough, as I walked away after settling the bill, Celine turned to her colleagues, laughed and they began muttering in French. I think she was very aware that I didn't speak French, however my friend who is fluent in French overheard them moaning about the "stupid British" and laughing between them. ||I am shocked and saddened that the Hilton brand can employ such nasty people, and I truly believe that we were discriminated against by Celine, and other staff members during what was a very frustrating stay from start to finish. ||We stayed at the hotel whilst we attended an event at the conference centre next door, and it was very clear that the hotel could not cope with the volume of people staying at the hotel. Staff were continuously rude, disrespectful and unhelpful. ||I would never recommend this hotel to anyone travelling in a group - there is barely any communal space, and the staff clearly cannot cope under any amount of pressure. ||I have attempted to complain directly to the Hilton, however am awaiting...

Hilton Strasbourg has the benefit of a convenient location and the Hilton name, but it is also a property that is clearly showing its age. The building itself feels dated, and while the rooms are spacious and the beds very comfortable, the difference between the advertised deluxe and executive categories is negligible. Both look and feel the same, and the furnishing is functional rather than premium. Another issue is that the air conditioning does not work properly in some rooms, which can make the stay uncomfortable. A further disappointment is the absence of complimentary bottled water. Instead, guests are provided with a carafe and asked to fill it themselves from a dispenser in the corridor, something that feels more in line with a budget hotel than what one would expect from a Hilton.

The Executive Lounge is one of the stronger points. It is attractively decorated with wood panels, leather chairs, and a warm, classic atmosphere, making it a comfortable place to relax. Still, the breakfast served in the lounge is extremely limited—little more than a light snack—so anyone wanting a proper start to the day will need to head to the main breakfast buffet.

The main breakfast, however, is another area where the hotel underdelivers. Instead of being served in a restaurant, it is held in a large conference ballroom. While spacious and bright, with chandeliers overhead and rows of tables, it feels impersonal, almost like being at a convention rather than in a hotel dining room. The buffet itself covers the basics, but the range is limited. The cold selection includes cucumber, tomatoes, melon, and some prepared salads. Cheeses such as Emmental and Münster are available alongside a small selection of cold cuts, including turkey ham and salami.

The bread and pastry section is more varied, with croissants, pains au chocolat, small pastries, baguette, and several types of bread. While this area is a highlight, the presentation remains simple. The juice station offers a choice of orange, apple, grapefruit, and pineapple, displayed in carafes with labels. There is also water infused with lemon and mint, which is a nice touch, though the juices themselves taste like standard concentrate rather than fresh. The hot food area consists of scrambled eggs, bacon, sausages, and a few other basics. Again, it is enough to cover the essentials, but compared to other Hiltons in Europe, the choice and quality feel limited.

Parking is another detail worth noting. At €25 per night, it is expensive for this location, though the hotel does provide recognition of Hilton Honors loyalty. Diamond members receive free parking, and Gold members pay half price, which is a valuable gesture. Similarly, the welcome gift for elite members is a nice local touch: a small box of Alsatian cookies, given to both Diamond and Gold guests in our group. This recognition is appreciated, even if the rest of the experience falls short of expectations.

Overall, Hilton Strasbourg provides the basics for a stay—comfortable beds, loyalty recognition, and a lounge—but the overall impression is that of a large convention hotel that has not been modernized. The rooms, breakfast, and facilities are serviceable, yet they lack the refinement and attention to detail that many travelers associate with the Hilton brand. With investment and updates, the hotel has potential to deliver a much stronger experience, but for now it remains functional rather...

Today (5 July 2025) was my first experience with the Hilton Strasbourg Hotel. And it was not a pleasant one, if not to say stronger. After a 2-day trip from a country tortured by the war, after all trains, buses, planes, trains and trains, and finally having arrived at the place of destination, during check-in to the Hilton Strasbourg, I was literally unpleasantly affected by the Hotel system/staff. After I paid the requested deposit in the amount of 200 Euros for a 4-night stay with my bank card, upon having come to the room, I checked my card account and realized that from my cart account, there were withdrawn two amounts: the above 200 Euros and 639 Euros as a separate payment. I have not been asked for any second payment; I did not use my card for the second time, and I did not enter my card PIN code for the second time. The room cost is covered by my employer. I ran to the lobby immediately. The receptionist who checked me in just refrained from talking to me after the disclosure of the situation and immediately disappeared. Instead of her, Ms. L.H. (let me call her so) tried to help, and she cancelled the transaction.

By now, I have not received my money back. The same evening, I approached Ms. L.H. and tried to figure out when I would have my money back. The brief answer – sometime, in a week, maybe. And the amount in question is 839 Euros. Then I wondered how it could have happened, and if it happened to me due to the Hilton Hotel system error, then the same could happen to anyone who paid with a card in the Hilton Strasbourg and entered the card PIN code. And yes, it could happen to anyone who paid in this Hotel with a card, so please double-check your card accounts and change your PIN code if you have ever used your card/cards in this Hotel.

Who can guarantee that tomorrow the same error would withdraw any funds from the card accounts of those who used their card in the Hilton Strasbourg Hotel, tomorrow or on any other day when this so-called system error occurs …

I think it is needless to say that the rest of my day was spoiled completely. I feel completely helpless, devastated, and frustrated. I would not recommend this Hotel to anyone.

P.S. Dear All,

Thank you very much for your support.

I have received my money back and it was a real relief.

With this brief feedback, I want to express my immense gratitude to the Hilton Strasbourg Hotel. Your support and family approach is indispensable.

I want to highlight Pierluigi Trotta (thank you very much), Khadija (breakfast fairy), Dragosh (made me feel as if at home), Sith.

I hope to visit your hotel...