Hilton Dusseldorf — Hotel in Dusseldorf

Staff at reception overall friendly. No bell staff though.

Rooms are somewhat dated, especially the (tiny) bathrooms. Bathtub, with shower curtain, sink and toilet, all in just 36 sq ft or so. Bathroom door is extremely narrow and when I stand up in the bathtub, my head touches the ceiling, definitely not fit for tall folks.

Rest of the room decor is fine, just a lack of USB or power outlets at the right side of the bed. Automatic minibar in-room with a warning sticker that all items are automatically charged, but no price list to be found, neither on paper or online. Small area for personal items. Good single serve Lavazza coffee machine and a seperate water kettle. Complimentary still and sparkling water. TV's are small (32") and somewhat outdated. but they suffice. Not a lot of channels though, most non-german channels that were pre-programmed just had a "no signal" or "signal error" message. HDMI input available, so we just plugged in the laptop and Netflixed.

The major issue with the room though, which made me give it just two stars, is the fact that the AC doesn't work. It just recirculates air, but doesn't cool at all. That made for a very hot and stuffy night with a room about 22 to 23C (outside temperature about 13C). After a room switch, we were able to open the window, but that doesn't do a lot and generates loads of traffic noise. The aircon still didn't cool. So not a lot of sleep, woke up soaked. As both rooms had the same issue, I suspect the issue to be present for the whole hotel. Maybe some bean counter decided to cut power to the condensers during winter season to save some money?

Anoither disappointment came at breakfast: no-one to greet and seat guests, you just had to fend for yourself and conquer a table. The big disappointment though was the fact that there were no made to order omelettes. I asked two different staff members and even walked over to reception, but the kitchen staff didn't feel like it today because they were busy. Come on folks, I've seen hotels with at least double the amount of people at breakfast have an egg station manned by just one person. You can't just stop serving something that is an integral part of your brand standard just because "it's busy". I really looked forward to my omelette and you let me down here.

So egg wise, breakfast just had (powdered) scrambled eggs, pre-made heated powdered omelettes (the ones you find at a US Hampton Inn), as well as boiled eggs and a few very, very charred sunny-side up eggs. Basics folks, basics, those burned eggs should have been tossed, not put out for customers to eat!

The 2 coffeemachines had lines about 5 to 7 deep, and took ages. The third machine was out of order. Got into breakfast just prior to 10 and took over 15 minutes to get seated with coffee, leaving just 15 minutes for the actual breakfast. Orange juice was not fresh and truly one of the worst pre-packaged juices I ever tasted. Bitter, tangy, artificial.

The hotel has ample parking, with two garages, a lot in front and a lot at the back of the hotel, but everything is gated and they charge EUR 3 an hour or EUR 25 a day. As this is an commercial area outside of town, that feels a bit over the top. The effect is that a lot of guests use free street parking down the street, which quikly fills up. I'd rather see a slighly higher room rate and complimentary parking at the hotel, whicjh would also free up the parking spots further down the street And my guess is that the tenants in neighbouring properties, mostly offices, will appreciate not having hotel guests fill up the scarce free street parking.

We didn't get a chance to visit the executive lounge during service hours (6pm till 9pm), so I can't say anything about that.

Overall, a dissatisfying stay because of the non-working aircon and dressed...

Edit: I originally posted a 3-star rating without a review, but the property reached out and asked for details—so here goes.

Let’s start with the parking, which felt like a comedy of errors… minus the laughs. The hotel is situated in the middle of what I can only describe as a corporate nowhere—think “offices and asphalt” with no nearby attractions, restaurants, or even viable street parking. So if you’re coming by car (as most sane people would), you’re basically forced to use the hotel’s underground garage. And for that honor, you’ll be charged 25€ per day. Yes, twenty-five euros. Per day. For a garage that isn’t exactly bursting at the seams with demand.

You’d think for that price, the experience would be seamless. You’d be wrong.

Exiting the garage turned into a recurring battle of wills between me, a malfunctioning gate, and a complete lack of staff response. The first time we tried to leave, our prepaid parking ticket was rejected. Reversing back down the narrow ramp wasn’t an option, and the call button summoned… absolutely no one. After a long, mildly humiliating walk to the lobby, I was told—incorrectly—that I hadn’t paid for parking. (My reservation and the stamped ticket said otherwise.) The receptionist “fixed” it, but surprise: the same issue happened again the next day. Turns out, the gate itself was faulty. So maybe don’t gaslight your guests when the tech is clearly broken?

Thankfully, we were able to use the small surface lot where our cursed ticket somehow worked. Go figure.

Moving on, the room was fine—but noticeably missing a basic amenity: a coffee machine. At any other Hilton, this would be a given. Instead, we were offered instant coffee sachets… all decaf. It’s like the hotel assumed our only plans involved sleep and disappointment.

The gym? Let’s just say I now understand why there are no photos of it online. It’s basically two utility closets: one with some questionable cardio equipment (half of which didn’t work), and another with a few dumbbells and a lonely bench.

And then there’s the mystery auth charge. Trying to get a straight answer on the credit card authorization amount was like playing a game of financial Clue. Even after checking out—and settling the bill in full—the hold lingered on my account for two weeks, just long enough to be a nagging inconvenience while in transit and trying to manage credit limits.

To sum it up: the stay wasn’t awful, but for a Hilton-branded property, there were enough issues to knock it firmly into the “meh” category. If management truly wants to understand the 3-star rating, they should start by spending a few hours trying to escape...

I only started to read the reviews after my husband booked the hotel and we checked in. I thought we were completely up to a terrible experience, only to be pleasantly surprised with all things experienced and would highly recommend this hotel!

It was raining when we arrived and we decided to eat in at Philosoph the hotel restaurant. The restaurant supervisor Madin was super nice and attentive. We liked the meal so much and decided to eat in again the second day! I heard the chef was from Vienna and definitely put his special touch on the cuisine. Everything was delicious, other than the side salad which was ok.

We also tried the hotel bar and had a nice chat with the manager Fadi. He’s only been here two months and was super friendly. I told him I didn’t understand all the negative reviews I read and thought it was a shame since we did enjoy our stay. He shared the hotel was going to do some major renovation the next two months. That would probably change things.

Someone wrote the shower was super awesome and that’s absolutely true. We stayed on the 12th floor and the water pressure and temperature were perfect! I also completely agree the breakfast was really good, and better than the other Hiltons we stayed at during this trip, including Nuremberg and Frankfurt.

The beds are absolutely comfortable and room Is very spacious.

I think part of the negative comments probably had something to do with first impressions upon arrival/checkin. We didn’t know our way and parked at the back garage and had to walk through some dim lit conference hall area. It did feel a bit shady going across. But once we saw the lobby area from the front entrance during the day next day, it was much encouraging looking.

We had a car so navigating in town was very easy.

Madin shared that COVID did change quite some bit and the hotel is just re-ramping up: he’s been here for almost 10 years, That speaks to me the core of what hotel operations are about, its people. I root for this hotel to be more successful in the future , with its outstanding staff!

The hotel was awesome where it mattered to us and we will definitely check it out again next time we are in town!

PS- my husband booked three days and we thought we would exit after one night upon reading the negative reviews and very quickly ended up deciding to stay here for the whole trip. Speaks volume to the favorable...