Hotel Berliner Hof by Coffee Fellows Hotels — Hotel in Kiel

My Personal Experience

We were looking for a simple overnight stop to rest before continuing our trip home. We found this hotel on Booking.com, where the rooms were advertised with newer photos as “modern and new,” priced at €94. By the time we arrived, however, the price had gone up to €100 — and that didn’t even include breakfast.

The real disappointment came when we saw the room. Instead of the sleek, modern space shown in the photos, we were given one of the old, outdated rooms. Yes, it was spacious, but far from the standard advertised. It felt misleading — showcasing stylish, renovated rooms online while assigning guests the complete opposite is simply unacceptable, especially at €100 a night.

On top of that, we had to pay extra for parking. I’ll never understand this: you’re already paying to stay at the hotel, yet you’re charged again just to park your car on their property?

Breakfast wasn’t included, which only added to the sense that the price-to-value ratio was way off. And then, the irony: the hotel is named after the well-known coffee chain “Coffee Fellows.” You’d expect at least easy access to good coffee. But the branded coffee machine in the lobby was broken, so the only option was to enter the breakfast hall — where I was immediately asked for my room number and whether I had booked breakfast. All I wanted was a simple takeaway cup of coffee. After asking the staff, they kindly provided one, but the fact that I had to push for it in a coffee-themed hotel is absurd.

To be fair, the breakfast staff were very friendly and helpful — but friendliness can’t make up for the overall shortcomings. For €100 per night in an outdated room with no breakfast, extra charges for parking, and obstacles to getting a coffee, the experience simply wasn’t worth it.

I’ve stayed in many hotels, both cheaper and more luxurious, and almost always the experience matched the price. Unfortunately, this hotel fell far short.

Important to note: none of this is the fault of the staff, who were consistently friendly and welcoming. The issues lie entirely with the hotel’s management and misleading...

We stayed in Berliner Hof in Dusseldorf for 3 nights, courtesy of Booking.com.||||Our room was described as a Double "DeLuxe."||Two very old beds with 4 separate mattresses, one of which was badly soiled and covered with a cheap sheet.The pillows were rock hard.A proper night's sleep was impossible.I was bitten by bed bugs and have pictures to prove it.||||The lighting was very dim and one bedside lamp was inaccessible due to the bed , which was too heavy to move, masking the switch.||||The small safe which we would never have used , was lying in a box in the so called wardrobe .||||The television was broken .We insisted that it be fixed.||They spent about 3 hours in our room over 2 days , running cables up the walls and outside, and eventually got us about 7 channels, all of which were pretty much useless.No national news channels which you expect in a place called " hotel"||||The bathroom, which was described in reception as new , did not live up to that description.The shower panels were filthy and I would suggest, a health hazard.One small dispenser of cheap liquid soap was on the shower floor.There was no shampoo .The towels were also cheap and worn.||||The back of the toilet was very dirty and likewise the radiator in the bathroom.||||There were no glasses in the room.We had to go to reception to get them.||||The WiFi was at best, intermittent, but really a waste of time.||||We were allowed only one pass key which made our stay difficult as we were doing different things during the day, and reception was not manned 24 hours.||||On our third day , the room was not visited, no rubbish removed, no cleaning, and no towels replaced.||||The noise from the street prohibited the opening of a window.||I would not describe the area around the hotel as particularly safe.||||We have pictures to support the above.||||All for the princely sum of 448 Euros.||||I have given 1 star to enable me to write the review., otherwise...

I was one of several crews of Mein Schiff 1 who stayed here for one night prior to embarkation at Kiel in early December. I stayed in room 103 which is single bed room, and for a room for only one person this is a pretty good room. The desk is very wide so you can put lots of your stuffs in there. They also offer you two bottles of water in the mini fridge but I didn't try them since it cost a money. The bathroom is quite spacious and has a heater as well just like in the room. The wardrobe is a little bit small to hang your clotches, but I think that's enough for one person. Wifi was excellent and very stable, so no complaints about that.

The on-site restaurant where they provide us breakfast, lunch and dinner was nice. There are not many choice available for us but I have no complaints about them and that's just enough for all of us; overall the food tasted good. The staffs in there were also quite helpful.

The lobby area isn't that big but it's comfortable enough. They also provide coffee and tea next to the front desk, but unfortunately the hot water wasn't available because the machine wasn't working during our stay. There is also a bar upstair but I didn't look at it since it was closed.

Staffs were very friendly and helpful, and they always remind us to wear mask at all times everytime we were in the public areas, since it was mandatory due to the pandemic.

Finally, the location is strategic. It is just within a walking distance to the train station and the Sophienhof shopping center which is just right behind it. Further walking down about 10 or 15 minutes you can reach the town center where there are lots of shops like TKMaxx, Saturn and a Galeria Karsdt Kaufhof department store.

Overall it was a great stay here in the Berliner Hof Kiel Hotel, and I'd...