Romantik Hotel Kieler Kaufmann — Hotel in Kiel

It was the worst hotel stay of my life. The place was nice and some staff was exceptional but the overall philosophy and whiff of desperation of cash flow issues was palatable. I was asked to pay up front. Obviously, paying a guarantee is normal but to pay up front for a stay was new to me and immediately made me feel unwelcome. The reason given was ‘that they did not know me’ and ‘we had bad experiences before’ did in no way reassure me. When I refused, the management let it be but summoned me to reception a day later at a time when I was dressed in black attire and on a way to a funeral with the taxi waiting. Please mind, I was not checking out and had intended to stay two further days. This shows lack of respect, business sense, customer courteousness and frankly poor taste. The experience disgusted me to the point that I checked out there and then on the day of my mother’s funeral. One additional shocking fact is that the hotel claims to only clean rooms every second day.

One the return of my first day my bed had not been made, there were dirty coffee cups and glasses. Not something you expect from a good hotel, never mind romantic hotel. The answer: ‘many hotels do this now and it had been marked on a tiny sticker, half peeled off on the bathroom mirror in the hotel room. Again, cost managements to have outweighed the customer experience.

The whole experience left a bitter taste and overshadowed what should have been a calming and pleasant experience. The worst hotel I ever stayed in and I travel a lot for both work and pleasure.

I now received a response that misrepresents me entirely and the frustration for my treatment as a personal attack on my character. It does not comment on the condition of the room and states upfront payment is indeed common practice. Rather than addressing the hotel’s shortcomings the management tries to disrespect and belittle the guest. Customers beware of this...

I stayed in room 230 in Park wing, we asked another room. We were told hotel is fully booked. During breakfast or in 1 hours SPA visit we saw only a few people. The "fully booked" comment was strange for me. We paid 169 EUR for one night, the room we received was terrible. No ventilations, madras was hard as concrete and the view to the park was not to mention to bring up (you can see it from picture). The bathroom was outdated. Every time we took a shower, we had a pool on the floor. Also the water pressure was really low. Temperature during the night got really low in the room, I had to put extra clothes and socks to stay warm (I did turn on the heating). In the morning somewhere before 9 started renovation. We asked from reception what is going on... this is ridiculous. They said that no work was done in the hotel. So we are with hearing problems or the hotel has really bad communication between themselves and to customers. There were some good things also. We were just two of us in sauna/pool area almost 1 hour in hotel that was fully booked. The breakfast was good, one of the best I have had. The service was also good. Surrounding area is nice (the park and the neighborhood) and it is not so far from train station or from harbor (on foot ca 40 min, by bus 20 min). So 169 EUR per night is ridiculously high price to pay for the room we received. I will not stay there anymore.

Thank you for your comment, but these are not ok. Our windows were not to street but to the park (no construction nor roads, but sanctuary for owls). And if the customers have issues with room, 4* hotel should find solution and not to...

This is my 2nd visit to this hotel in less than 3 months. I liked it the 1st time and thought of this place as a lovely base in Kiel, no more. ||I was allocated a room on the ground floor/basement next to the pool. One has to go up some stairs then down many more stairs and there is no elevators so beware if you have a big suitcase.||The room looks fine and is of decent size. There is no AC but one can’t open the windows cause it is the ground floor.||Now the worst is that around 6 o’clock we were awaken by a pounding sound, it stopped and then it started again on and on and on. I walked out and realized that it was probably from the treadmill in the gym, literally next to my room.||I go up to reception and explain that there is a pounding sound and the nice lady at reception looks all surprised and has no idea what this can be. I tell her it is probably the treadmill, she goes asks a colleague and he has no idea. Well nice hotel people if a guest suggests something maybe you can believe me and do something about it. The lady at reception asks what she can do. I thought I am the guest why are you asking me how to fix something you are responsible for. She then asked if she could maybe remove the cost of breakfast from my bill but I declined. The thing is I don’t go to hotels for a hand out. I stay for peace and quiet and this time around you failed miserably. There is no way I am the 1st guest to complain about the noise so if you don’t have a decent room please don’t allocate a bad room, it’s not fair. The healthy guests are entitled to their workout early morning if they want but I am also entitled to a...