Residence Inn by Marriott Munich City East — Hotel in Munich

This was my first time to Munich so I didn't know the city well. I read positive reviews on this property and I'm glad I stayed here. The location was very convenient as it was just 2 blocks to the train station (Munchen Ost) and there is a tram that passes by literally right in front of the hotel.

I was coming with my wife and 3 kids so it was essential that I get a connecting room. The rooms that I got (5007 and 5009) were very spacious and connecting. They both had a king size bed and also a sofa bed in each room. My kids said the sofa bed was very comfortable. The rooms were modern and very quiet. Even though we were on the front of the building facing the street it was very quiet. It was very very hot during my stay and I can honestly say the GREAT and strong Air conditioning really was wonderful. Sometimes at some hotels the AC doesn't get too cold but the AC worked great here.

The lobby area is nice with lots of room to sit and there is also a kids play room if you have young kids. Our 3 year old daughter really enjoyed it. My older kids loved the outdoor ping pong table. The breakfast in the morning was good and had a lot of variety.

I definitely recommend the hotel. The front desk staff were mostly friendly. The male (with glasses) that worked the late afternoon/evening shift was especially always friendly. I forget his name but he was the friendliest that always had a smile on his face (something that is rare for Germans in the hospitality industry) sadly.

If you are on the fence on booking this don't hesitate. It's not in the heart of all the action but most things are a quick 10...

Rating:3.5/5

We have been staying at this Residence Inn for about five years, the latest being last week for Oktoberfest.

Breakfast: The breakfast offering has been consistently very good throughout the years. They offer a large number of hot and cold breakfast options.

Rooms: Rooms are a decent size, North American standard. However, they are showing wear and tear and need a refresher. Air conditioning (basically acts as a fan) is non-existent which is normal for many European hotels. You can open the windows but if you have a room at the front or side of the hotel, you will hear traffic noise and the nearby tram. Bring ear plugs if you can’t sleep through noise. Kitchenette is convenient if you want to cook (fully stocked) or warm up meals. We just used the fridge for our beverages.

Service: Rooms are cleaned every three days unless you request it more often. We preferred it when the Residence Inn had a dedicated front desk, but since Covid they now share the front desk with the Courtyard Hotel which is attached to the Residence Inn. It feels like the staff is spread thin within the two establishments because service is spotty. Use the Bonvoy app to communicate (text) with the front desk. It’s more effective than calling because at times they do not answer.

Location: The hotel is close to trains, busses, and trams so you can get around easily. However, there is not much in the neighbourhood such as...

I was looking forward to spend my holiday at Munich in Residence Inn by Mariott. Checking in was smooth and staff was friendly. I have received a room on the second floor. The corridor's carpet was dirty and the odour was very unpleasant. Our room was nice, it's a bit thight with the sofa bed open, however otherwise comfortable. The amenities are good, kitchenette is well equipped, even has a dishwasher. The washoroom was nice and clean, unfortunately the same can not be said for the room. The floor was disgusting and the pillows were dirty with hair and mascara smudges. I have requested for a change of bedding, which I had to wait for 2-3 hours late into the evening, while my kids couldn't go to bed. Finally I get the new bedding by an unfriendly housekeeper, but it's only a single set, had to wait another 30 minutes for another one. In the morning the breakfast was a chaos. There is no cutlery, napkins and even had to wait 15 minutes for water. The buffet was not refilled at a good pace and it was very messy. The water fountain at the reception had dirty glasses placed as clean. I picked up a glass, it had red lipstick on it. In the morning I requested for a cleaning. When I returned to my room at night the floors were still not cleaned. Decided to check out and continue my holiday in another hotel. Ruth at the reception desk was really helpful in the checkout process, otherwise I had an...