Best Western Premier Grand Hotel Russischer Hof — Hotel in Weimar

No respect for privacy.

I stayed for two nights for a concert I was giving in Weimar and the first morning was woken at 9:15 by someone ringing on the door. They rang again, putting keys in the door and asked if the mini fridge had been used. The second morning I ensured I had ‘Do not disturb’ hanging on the door so I could rest and was woken by hotel staff unlocking the door to my room whilst I was sleeping! At 9am! The reception said that their hotel staff had found the ‘please clean my room’ sign hanging, so I don’t want to put blame on someone in case another guest in the hotel played a joke. However as general hotel policy it is not acceptable to be sending staff to ring on doors still during breakfast hours if they haven’t checked out. This is completely unacceptable and disturbing. I have stayed in a lot of hotels of different stars in different countries and have never been disturbed before check-out time (11am) during my stay. This is a basic courtesy to guests’ privacy and need for rest. Unfortunately when complaining to reception I just received a ‘es tut uns leid’ and then she tried to make it seem like it was my fault for not putting the chain on. It is a pity as otherwise the hotel is well-equipped, clean and fantastically located, however this was overshadowed by the...

The Best Western Grand Hotel Russischer Hof is centrally located in the small city of Weimar. Once the great center of German high culture inhabited by such notables as Goethe and Schiller, Weimar is now an adorable survival of the Enlightenment saved from self-satisfied complacency by being a university town. | The Best Western Grand Hotel Russischer Hof looks like an appropriately eighteenth-century classical structure – imposing, white, pedimented, symmetrical – though it was constructed in the early nineteenth century. It is stately with claims to 5-star status. Robes are offered but hidden so you don’t see them. Comforters and towels are luxurious, but the air-conditioning isn’t. It was suggested that we open our windows to cool our space, which worked out reasonably well. Rooms are small, but the public spaces are generous. Breakfast is lavish not only in the variety of what is offered to eat, but also in its baronial setting, with tapestries, white table clothes, china, and attentive service. The staff are knowledgeable and very helpful. | The Best Western Grand Hotel Russischer Hof is an excellent site from which to familiarize yourself with Weimar: the hotel is a small-scale version of the city in which...

The Best Western Grand Hotel Russischer Hof is centrally located in the small city of Weimar. Once the great center of German high culture inhabited by such notables as Goethe and Schiller, Weimar is now an adorable survival of the Enlightenment saved from self-satisfied complacency by being a university town. | The Best Western Grand Hotel Russischer Hof looks like an appropriately eighteenth-century classical structure – imposing, white, pedimented, symmetrical – though it was constructed in the early nineteenth century. It is stately with claims to 5-star status. Robes are offered but hidden so you don’t see them. Comforters and towels are luxurious, but the air-conditioning isn’t. It was suggested that we open our windows to cool our space, which worked out reasonably well. Rooms are small, but the public spaces are generous. Breakfast is lavish not only in the variety of what is offered to eat, but also in its baronial setting, with tapestries, white table clothes, china, and attentive service. The staff are knowledgeable and very helpful. | The Best Western Grand Hotel Russischer Hof is an excellent site from which to familiarize yourself with Weimar: the hotel is a small-scale version of the city in which...