NovoHostal — Hotel in Guatemala City

My wife and i didnt enjoy our stay...our room on the first night didnt have any toilet paper and there are so many signs on the walls of how to act or behave and the room was boiling. The woman who owns the hotel was very focused on money and it being in cash. Overall really uncomfortable vibe being there.

The shower is horrible- its only freezing or turns boiling hot. There are no other modes.

We also noticed someone stole 60 USD from our suitcase. We stayed here 2 nights, my wife kept the money in her suitcase in a special wallet. When we came back the last day, the wallet was in the suitcase, closed but all the cash was taken. We can't prove WHO of the staff it was but I would avoid this place!

In response to the manager- On our last day of the theft, we left at 3am. You were helping a senior lady load her suitcase into the truck, at what point would we have told you about this? The whole car ride you were talking in Spanish to the senior woman and when we were at the airport, you were helping her with her suitcases. If you read our review, my wife and I were so uncomfortable staying here, and then the theft happened. Not sure how you can "investigate" as you have no idea what suitcases we had or how we left things in the room. But to suggest we're lying is a bit sad and wouldn't be surprised if its happened before but people also felt too uncomfortable to...

Okay so with 62 countries under my belt I should know better.||||Guatemala City Airport was closed so I followed the advice of a local and walked along a side road at 7pm to find a hotel in the dark. Bad move.||||Thankfully I found the awesome and above all safe Novohostal just 2 minutes from the airport.||||Whilst it is the most expensive hostal I have ever stayed in at $40 it was more a Hotel in my view than a Hostal and far better.||||Stay here without a shadow of a doubt in my opinion.||||The absolutely beautiful daughter got up at 03.30am to give me a lift to the airport and was making sure I had eaten and had had tea.||||Hot bath and a shower and big double rooms, super fast wifi and safe, did I say safe.||||After almost being mugged by walking to the place 100% take a taxi, this is the second most dangerous yet beautiful city there is.||||Stay...

If you’re looking for a home away from home while you’re in Guatemala City, I highly recommend you stay at Novo Hostal. It’s a beautiful bed and breakfast, owned by a mother and daughter team, located in a gated community a few minutes from the airport. The bedrooms are spacious with comfortable beds and nice bathroom. Lucita took great care of me during my stay. I was beyond thankful she spoke English, because my Spanish is limited to hello, please, thank you, water and bathroom! When I left Guatemala City to head back to the U.S., I felt as though I stayed...