Hotel Historia Malomkert — Hotel in Veszprémi járás

I would like to express my disappointment regarding my recent stay at Hotel Historia Malomkert Veszprem. We booked suite (No. 224) for three nights, based on the description on hotel website which stated: “Our suite has a living room and separate bedroom, minibar, telephone, air-condition etc.” Unfortunately, the actual room did not match this description in any meaningful way.

What we received was a small attic room with tiny skylight windows and a non-functioning air conditioner. The “separate bedroom” intended for our child was in fact just a child’s bed placed behind a low partition wall, approximately one meter high—not a separate room by any standard.

I repeatedly asked for the air conditioner to be repaired, but each time I was told that the issue would be fixed soon. Eventually I was informed that the air conditioning system in the entire hotel was not working. During the day, even with windows open, the temperature inside the room rose to 27.5°C, which made it very uncomfortable.

In addition, the bathroom did not have a bathtub or hair conditioner, and the latter was not available from reception either.

I requested a 50% refund to reflect the absence of the advertised second room and working air conditioning. However, the reception staff responded that “air conditioning was present, just not working” and that “two rooms can be considered one if there is a partition wall.” I was offered a maximum of a 10% discount, which I declined, as it did not reflect the scale of the shortcomings.

As a result, I paid the full price for a suite that did not meet the advertised standards or our expectations. I am therefore submitting this formal complaint and hope that appropriate action will be taken to prevent future guests from facing similar...

Very nice hotel. Unfortunately there is ongoing construction just besides, making the area noisy and bit dusty, but it must be considered it is just a temporary situation. In general the hotel is very good, friendly staff, tasty local beer. Definitely a place to recommend. We come back with pleasure. Update 2023: construction completed, new rooms...

Nice and cozy hotel situated close to the Veszprém castle. The rooms are clean, staff is super friendly and the restaurant has delicious food. I have not taken pictires of the rooms unfortunatelly, but here are...