Hotel Crimson Palace — Hotel in Agra

Recently, I visited the Hotel Crimson Palace in Agra and had a mixed experience.

Rooms: The rooms are spacious and clean, providing a comfortable environment. However, some maintenance issues were evident, particularly in the bathrooms, which could benefit from better upkeep.  

Restaurants: The on-site restaurant offers a decent selection of dishes. While the food quality is satisfactory, the breakfast spread is somewhat limited. 

Location: The hotel’s proximity to the Taj Mahal is a significant advantage, making it convenient for guests planning to visit this iconic monument. 

Nearby Activities: Beyond the Taj Mahal, other attractions like Agra Fort are accessible, though transportation arrangements may be necessary.

Staff Behavior: The staff is generally cooperative and polite, contributing positively to the stay. However, some guests have reported instances of unprofessional behavior, indicating inconsistency in service quality.  

Amenities: The hotel features a swimming pool, but its maintenance appears to be lacking, limiting its usability. 

In summary, Hotel Crimson Palace offers a convenient location and comfortable rooms but requires improvements in maintenance and service consistency to enhance the overall...

It is a scam.

This hotel is listed as a 4 star property on makemytrip. But on reaching we were told it is a 3 star property.

There was no one to assist guests at entrance who had reached hotel after a long drive. The entrance was in a mess. Some sort of construction work was being done. Whole entrance was full of mud and construction material.

No place to park car. We had to leave the car on other side of road and cross whole mess of mud and construction material to talk to the front desk staff.

There was no guard on duty. When we told the front desk staff about this they started searching for guards who were supposed to be on duty by calling names.

The whole place was smelling of sewer.

The lobby had a shabby and worn out look. One could clearly see the wall decoration and installations had been dismantled. And naked wires hanging out.

We asked for cancellation and refund because this as we had clearly shortlisted only 4 star and 5 star properties before making reservation on makemytrip. We were made to wait endlessly. We were so embarrassed in front of our parents whom we had invited for a holiday with us. We had to finally walk out and check in another hotel. Still no visibility on request for refund.

Pathetic...

The train was a little late, so we reached Agra Fort at 7:00 and reached the hotel by 7:30 in the evening, the hotel is 7 and a half kilometers from the railway station, here you will find hotels of every range very easily, The reception of this hotel is very beautiful, the white marble floor is white sofa and the spa center is on the right inside, the restaurant is inside right in front of the main door of the hotel, where the morning breakfast is also served, the name of the restaurant is Chili Chatkara, the staff is very Well, at the reception, we met Mr. Wilson, who received all the payment from us before checking the room, and then allowed us to go inside. I was with my family, two small children were troubled in the heat, yet due to the strict rules, we had to wait at the reception, both veg and non-veg food is available, the food is well prepared, the price of the food I am attaching the photo of the menu, you will get an idea of the price after seeing the photo of the menu.||The size of the deluxe category room is normal, it feels a lot of trouble to accommodate 3 people, so we booked the family suite room, in which a small room is given...