Novotel Guwahati GS Road — Hotel in Assam

I've stayed at Accor properties like Sofitel, Mercure outside India and I booked this hotel with those experiences in mind. Check in was satisfactory - no welcome drink. The room itself was adequate. But there were no bathroom slippers, milk powder sachets were torn open, there was no coffee either. These were remedied with a call to housekeeping. The room phone was defective and had to be replaced later. No smart TV, which in this day and age, frankly, is simply unbelievable. But I did connect my laptop to the TV using the HDMI cable. Buffet dinner was really good though. Large variety, with special mention for the Khaosuey which was really well made. Buffet breakfast was chaotic and I had to wait 15 minutes for my order of eggs and coffee. Variety too was lacking. Breakfast at Taj Vivanta a couple of kilometers away is far superior. Upon checking out, I asked if an airport drop could be arranged. The female at reception simply said that it wasn't. I saw a couple of hotel cabs later on my way to the airport. I guess they didn't have spare cabs available or whatever. An explanation would have been nice. The housekeeping staff were really nice too. In fact, one of the gentlemen from the team who brought me extra water spoke better English than some of the people at reception. All in all, this is a decent hotel and it's location served my needs on this trip. And it was the first time I've ever booked directly with the hotel via the accor website. I usually use MMT, Agoda etc. An underwhelming experience frankly, compared to other Accor properties I've been to. Lots of improvement needed especially regarding amenities in room, general disposition of certain front facing staff. Would I return?...

Heartfelt Thanks to Novotel Guwahati – we stayed here for two days..Special Mention to Mr. Anand and Team, Our stay at Novotel Guwahati was nothing short of exceptional, thanks to the warm hospitality and personal care shown by the staff. A very special appreciation goes to Mr. Anand, the Security In-Charge, who played an unforgettable role during our visit.From the moment we arrived, Mr. Anand guided us with great care — helping us navigate the hotel, recommending the best places to visit around the city, and even arranging transport for us. His calm, courteous, and proactive nature truly made us feel at home. It’s rare to come across someone in a security role who goes beyond duty to ensure guests are truly cared for. He is a gem in the Novotel team! We were also touched by the lovely gesture of being served a delicious dessert plate with “Thank You” written on it, which made our day feel even more special and personalized. These small acts of kindness show how deeply the Novotel staff values their guests. I would also like to thank the friendly staff member Khushida❤️ for her welcoming smile, graceful appearance, and helpful nature. She made us feel special and added to the positive vibe of the place. Kudos to Novotel Guwahati for having such dedicated and guest-focused team members. We look forward to returning and highly recommend this hotel to others.Thank you, Novotel Guwahati, for such a heartwarming and memorable stay. We’ll...

As a cabin crew member, I have had the opportunity to stay at several hotels across the country, but my experience at Novotel Guwahati truly stands out for its exceptional hospitality and warmth. The professionalism and courtesy extended by every staff member make this property feel like a home away from home.

What truly impressed me the most is the in-room dining department, which deserves special recognition. Our crew schedules are often unpredictable and we tend to wake up and dine at odd hours, yet the team here handles every request with remarkable patience and efficiency. The service is not just timely but always accompanied by a genuine smile and willingness to help.

A heartfelt appreciation goes to Mr Ramesh Pandey, who took my order today. He displayed outstanding professionalism, genuine concern for guest comfort, and an admirable attention to detail. Despite my specific requests, he handled everything effortlessly and ensured I had a pleasant dining experience. His polite demeanor, dedication, and proactive service truly reflect the spirit of Novotel’s hospitality.

I sincerely thank the entire team at Novotel Guwahati for maintaining such high standards of guest care. Every stay here has been consistently comfortable, pleasant, and memorable, a true testament to the hotel’s commitment to excellence. I look forward to returning soon and highly recommend this property to anyone seeking warmth, efficiency, and...