Agonda Shell Beach Resort — Hotel in Goa

I generally don't put bad reviews but this one demands it. Issue : while booking I gave the exact number of people who would be staying at property. I beleive the property should make necessary arrangements for stay of mentioned people in booking. If bed space provided isn't sufficient then they should make extra mattress arrangements without additional cost as they took the booking knowing the exact number of people but this property charged me for extra mattress which we asked for 8year old child as bed space wasn't sufficient to accommodate two adults with one children.

This charge is unfair and uncalled for. I have previously stayed in Zuri Resort Goa through Booking dot com where I booked a room for three adults. I was provided an extra bed without any charge. This is the norm everywhere. For any travel websites when you make booking, the property takes care of bed and accomodation for all the people whose details were mentioned in booking. This is first of a kind case where property charged extra money for the guests whose details were mentioned in the booking. Really disappointed

The property manager is saying that I assumed extra mattress would be provided at free of cost. No... I assumed that property manager will make sufficient room and bed arrangements for all people who are mentioned in booking.

It is like (explaining through analogy) - I made booking for two people in one room and if bed provided to me can accomodate only one person then it is onus of property owner to make extra bed arrangements without any extra charge. Shouldn't it be obvious?

Also when my booking clearly states that booking was made for 6 adults and two children then why Mr. Prabhat at your restaurant kept denying complimentary breakfast to the kids. For everyday he said juice etc. Won't be provided for two children. And the lousy services would take ages for orders to arrive.

Property is scenic and has very good vibe to it. The location is very scenic and cottages are beautifully designed. I liked cleanliness at the property, cleaning staff was very courteous and diligent in their work. Got to know that they have to dismantle the entire structure during high tide months and reconstruct it back in low tide months. Can understand the pain and hardwork these people go through. Food taste is awesome, most of the staff is Nepali so you can expect scrumptious dishes albeit it takes lot of time to bring the order even when restaurant isn't crowded. Got to know from property manager that place is understaffed right now because of COVID. Gerard I know how difficult it must be for you to keep the show running in such turbulent times. I totally appreciate the efforts. My only discontentment has been mentioned above. I hope booking dot com puts transparent conditions while making the booking. Would have given the full five if above incident...

I had booked 2 Deluxe garden view rooms for 4 people as this was supposed to be a lovely trip with my friends.... Alas it was not the case here!!||We had stayed in a lovely Airbnb in Calangute beach and headed for a 2 day stay at this place. The rooms were not well maintained...and the bathrooms specially were stained and smelt bad. Understandably it was during the monsoon and they had covered the open bathrooms from the top but looks like they did not do a great job. ||We did not like the place at all and decided to not stay there and ruin our vacation. We kept trying to call the person (Gerard) who had actually communicated during the booking, which btw was done a month ago, but he was hardly available/responsive. When reachable he kept telling that he needs to talk to the reception and then can confirm if the money could be refunded...which btw took around 5 hours.||I kept on trying to call, and kept on sending him msges asking to confirm, as we had to arrange for the night stay and as we were a ladies group, did not want to delay on the same....but he hardly seemed bothered!!!||As I had done the booking a month ago, and as the property wasnt well maintained, he could have very well told us the same and let us decide if to go with the booking...but you can't really expect honesty from people like this!||Lastly after a lot of follow ups and calls, we headed to the reception(we were sitting at the restaurant in simrose all this time, waiting for him to respond), to check as to why he was taking so long to talk to the reception and respond. Turns out that the reception was not even called as they were only employees and obviously did not have a say on the refund.||After number of follow ups,as well as calls from the reception guy, he finally agreed to refund the money, which after coaxing, was mentioned over email from him.||In this digital world where you can pay in a matter of seconds, he asked for 7 working days...but we were ok to wait and give him the time.||The email wherein he had asked me to send my account details, was sent to him on 06th Aug and today is 20th...he still hasn't refunded.||Such audacity to not honour his words, being in a service related business is laughable and cheap.||We are still waiting for his response over my follow up email this morning, and considering his track record...will not be replied anytime sooner||I have given him another 2 days to fix this issue after which I will surely raise an official complain against the property and specially against Gerard, based on the email communication we had. ||Again...not at all...

I had booked 2 Deluxe garden view rooms for 4 people as this was supposed to be a lovely trip with my friends.... Alas it was not the case here!!

We had stayed in a lovely Airbnb in Calangute beach and headed for a 2 day stay at this place. The rooms were not well maintained...and the bathrooms specially were stained and smelt bad. Understandably it was during the monsoon and they had covered the open bathrooms from the top but looks like they did not do a great job.

We did not like the place at all and decided to not stay there and ruin our vacation. We kept trying to call the person (Gerard) who had actually communicated during the booking, which btw was done a month ago, but he was hardly available/responsive. When reachable he kept telling that he needs to talk to the reception and then can confirm if the money could be refunded...which btw took around 5 hours.

I kept on trying to call, and kept on sending him msges asking to confirm, as we had to arrange for the night stay and as we were a ladies group, did not want to delay on the same....but he hardly seemed bothered!!!

As I had done the booking a month ago, and as the property wasnt well maintained, he could have very well told us the same and let us decide if to go with the booking...but you can't really expect honesty from people like this!

Lastly after a lot of follow ups and calls, we headed to the reception(we were sitting at the restaurant in simrose all this time, waiting for him to respond), to check as to why he was taking so long to talk to the reception and respond. Turns out that the reception was not even called as they were only employees and obviously did not have a say on the refund.

After number of follow ups,as well as calls from the reception guy, he finally agreed to refund the money, which after coaxing, was mentioned over email from him.

In this digital world where you can pay in a matter of seconds, he asked for 7 working days...but we were ok to wait and give him the time.

The email wherein he had asked me to send my account details, was sent to him on 06th Aug and today is 20th...he still hasn't refunded.

Such audacity to not honour his words, being in a service related business is laughable and cheap.

We are still waiting for his response over my follow up email this morning, and considering his track record...will not be replied anytime sooner

I have given him another 2 days to fix this issue after which I will surely raise an official complain against the property and specially against Gerard, based on the email communication we had.

Not at...