OYO Elevate Residency Near Bestech Central Square Mall — Hotel in Gurugram District

To start with i was really disappointed to book a room with Elevate hotel from site like goibibo.com. I have been booking hotels on this site for such a long time but never had such a terrible experience. Upon my arrival the hotel team offered us a standard room which was too small and dirty. Walls were dirty and the whitewash was coming out from them. The room is located on terrace right next to the kitchen area and whole pantry staff use to go here and there and use the terrace as sort of small storage area. Bathroom/washroom was too small with bare minimum space to take a shower and with no geyser. Washbasin too was so small that you cannot wash your hands without touching the dirty basin. Coming to the bed, the mattress was very hard and i could barely sleep on them whole night. Best part ( Scarcastic ) the person incharge of that hotel, upon sharing the problems he went rude and said this is what they have and can offer. Since it was too late now, i couldn't do anything and had to stay. I really want the management to look into this problem and do something so that others...

I booked this hotel after seeing pics at Goibibo. ||||when I arrived it was a shocker to me when I saw the room. There were: 1) Room was on terrace.. 2) It was stinking like hell. I could not believe washroom was a part of room.. washroom was inside d room n was separated by just a tin door. So that you can smell the potty of your room mates. Surprising.. isnt it? 3) Linen was dirty just like the walls. 4) AC was v noisy. when we complained to Mrs Ritu Soni the hotel owner they asked for more money to give us the other room. Hotel staff also misbehaved with me n my wife. I had to leave the hotel without refund because it was impossible to stay there. That's a case of complete FRAUD by...

No exhaust fan in the bathroom, no change of toiletries for 5-6 days as the person who is supposed to supply hasn't come yet, lights and switch boards don't function as the electrician will come late, 5 days for laundry, insects and mosquitoes in the room, refused admission since the booking was made through clear trip and they had not received a confirmation from OYO - took 4 hrs everyday to discuss this issue. Electricity off for at least 2 hrs a days and they dont switch on the generator for at least 40-45 minutes. At the time of exit - cards not accepted as there is a problem with the airtel landline. This is a horrible hotel run by the most incompetent...