Olive Downtown — Hotel in Kerala

So, this is from last week. I was on a business visit & stayed there for 4 nights. The hotel location was nice, check-in was smooth, breakfast was nice on all days, and the restaurant staff was courteous and caring. Giving 2 stars for these reasons. But had quite some unpleasant experiences during the stay which makes me take away 3 stars and are the reasons for me to never choose this hotel again.

Room facilities need to be proper, need improvements, probably the teams need better training. There were only bath towels in the room, no hand towels or face towels were there. In spite of repeatedly asking them for the same, requesting on the intercom and at the reception, I was able to get the hand towels after 3 days. My wife helps me pack well and luckily I had my hand towels with me, so that I could use them.

Room facilities need repairs/maintenance. * Room 409, the wash basin was blocking, the water was draining out very slowly, it would take many minutes to drain every time I used it. I informed the reception, showed photographs, I am sure they must have taken care of it.

Some of the staff and senior/managers need to be more polite and caring for customers, good customer experience should be their top priority and not the ego of any particular staff(s). On the last evening of my stay, I had some important business visitors coming to meet me. We were to have the most important business discussions for 40-50 minutes before I left after a successful exhibition participation in Kochi. What followed was something that I have never seen or heard or experienced before in my life. It will be too long to write or explain here, but the crux is that first they checked the IDs, confirmed with me on intercom, and duly allowed them to visit my room and after that 3 people came knocking on my room saying that they aren’t allowed. 20-30 minutes or maybe more, that were supposed to be the most important for my entire trip, turned out to be the worst. These hotel people, including their senior manager, were talking to my visitors in a loud voice, unprofessional, rudely, without speaking to me at all, in their Malayalam language (which I don’t know), never bothering to speak to me even for a minute. Is this correct? Not speaking to your honoured guests, but to the guest’s visitors? Disturbing peace and calm of not only your valued guest, also disturbing all the guests on that section/floor/gallery of the hotel. Really shameful. My visitors, who had recommended this property to me and booked a room for me, raised the issue in email to the hotel and their top managers, and their replies left more questions than any answers. I didn't want to waste more time of my guests, so I did not reply to any of those emails, but I hope my review is being treated as a reply to those emails. What I understood from the entire incident was that some person, one of their staff, had some ego issue with one of my guests, in which case it would have been better on their part to contain it in any other appropriate way than causing so much damage to everyone, most importantly to your worthy guests.

Suggestion: I submitted the “feedback form” at the reception. I have a picture of it, just a suggestion that you need to have a system where the customers can submit it in sealed covers so that it directly reaches senior level managers or the top management, and not just give the open paper/letter/form to the reception staff.

Attaching some pictures, can share more if required. All the best Olive Downtown and Olive hotels/properties, I am never going to visit or recommend it to any of my friends or...

I am writing to express my heartfelt appreciation and gratitude for the exceptional experience I had during my recent stay at Olive Downtown Hotel. I believe it is important to share my wonderful experience with others, as it truly exceeded all my expectations.

From the moment I stepped into the hotel, I was greeted by a warm and welcoming staff who made me feel right at home. The check-in process was swift and efficient, and the front desk personnel were incredibly friendly and accommodating. Their attention to detail and willingness to assist with any requests was truly commendable.

The room I stayed in was nothing short of luxurious. It was impeccably clean, spacious, and beautifully furnished. The comfortable bed and plush linens ensured a restful night's sleep, and the thoughtful amenities provided added a touch of convenience and elegance to my stay. The attention to detail in every aspect of the room's design and functionality was remarkable.

The hotel's dining options were equally impressive. The breakfast buffet offered an extensive selection of delicious dishes, catering to various dietary preferences. I was particularly impressed by the quality and freshness of the ingredients used. The attentive and courteous staff in the restaurant were always available to assist and provide recommendations, adding to the overall dining experience.

The hotel's facilities were top-notch. The fitness center was well-equipped with modern machines, allowing me to maintain my workout routine. Additionally, the spa provided a serene environment for relaxation and rejuvenation. I took full advantage of these amenities and left feeling refreshed and invigorated.

What truly sets Olive Downtown Hotel apart is the outstanding level of service provided by the staff. Throughout my stay, every staff member I encountered went above and beyond to ensure my comfort and satisfaction. Their genuine warmth, professionalism, and willingness to assist at any given time made me feel valued as a guest.

Furthermore, the hotel's central location was ideal for exploring the city's attractions. It was convenient to access nearby shopping centers, restaurants, and cultural sites, which enhanced my overall experience in the city.

In conclusion, my stay at Olive Downtown Hotel was nothing short of exceptional. The impeccable service, luxurious accommodations, delightful dining options, and convenient location all contributed to an unforgettable experience. I would highly recommend Olive Downtown Hotel to anyone seeking a truly remarkable stay. I am already looking forward to my next visit.

Thank you once again to the entire team at Olive Downtown Hotel for making my stay...

If you love mosquitoes, noisy nights and unprofessional, incapable front desk staff- go ahead and book this 5 star rated hotel. I always post positive reviews, so what happened here?( Notes to owner after each)|1. Entry is swarming with mosquitoes, which follow guests into lobby, lifts and rooms. Our room had mosquitoes behind the curtains and in the bathroom on the 7th floor. I had numerous bites from sitting in the lobby for 10 minutes. | One incense stick at one of the entries is truly pathetic. Serious attention to your mosquito problem is needed to provide your guests with a safe environment. Electrical options?|2. Noise at night. We were kept awake in Room 716 both nights by intermittent loud thumping and trolley (not bag) wheels on a hard floor. No voices. Noise went on until past 1am and started again at 5am. |3. My husband called reception early in the morning on our first day to complain about the noise. He was told the laundry is above our room! He then went down to reception after breakfast and was told there's definitely NO laundry above our room...there shouldn't be any noise and she'd investigate. The second night was worse. We then looked into the window of the door next to our room marked "Staff Only". Sure enough- large laundry trolleys! As we checked out, my husband expressed his disappointment with our stay, with that same female staff member. He asked to speak to the manager- she said she was a manager. (I noticed a male manager - blue shirt did come out of his office and stood to the side, observing and listening) As my husband politely outlined his concerns the female staff member-'manager' repeatedly pushed back as if he was lying. Finally, she said she had wanted to change our rooms the day before but couldn't find us. When my husband said we were back in our room by 6pm...and she could have contacted us as she had our phone number- blank- she had nothing to say. End of story. No apology. The most appalling thing was the senior(?) male manager who heard everything just walked off! |* Management needs a full scale review- training is essential - basic communication skills (including the need to apologise when appropriate), procedural processes erc. Also undertake a review of workplace culture to refocus on guests- that's your business!!! |Finally to the positive...|The restaurant staff were lovely, good breakfast, comfortable bed, bottled water supplied, good hotel...