OYO A J Park — Hotel in Kerala

Here is my booking info for verification. ||||Hotel name: OYO 1890 A J Park||Invoice no.: FSPV4937||Check-in: 2019-06-26||Check-out: 2019-06-29||||I simply wanted to give this information to the management of OYO because I think it’s important for them to know about my experience. Since their email review system only let’s me post a 1-5 star rating with no explanation, I feel I must post this here so that they might actually see it and take it seriously. ||||Last year (September) I used OYO for this same hotel, and paid on arrival. Please know that last year’s experience was good overall. This year (June) I booked the same one, and paid in advance when I booked it.||||First Issue:||||This time, when I checked in, they told me I’d have to move the next day. That is really annoying to have to move rooms so I was already somewhat annoyed. But then I understood why they wanted to move me: There were stains all over the walls, big holes in the ceiling, stains on pillows and sheets, holes in sheets, WiFi was absolutely terrible (it basically doesn’t work on the ground floor unless you’re in the lobby), little insect cocoons were hanging from the bathroom ceiling, and the towel which was clearly supposed to be white was brownish. But then I never even got moved. Nobody said anything to me about it again. ||||Main Issue:||||I realized that the company I was visiting on this trip was out of station and would require 4+ hours of travel each day, so I wanted to cancel my last day of OYO and shift to a new hotel so that I could be closer to my business meetings. I went to the front desk and they literally couldn’t do ANYTHING to help me. They couldn’t even CALL someone for me or provide me with a number to call. Nothing! (What is the purpose of the front desk of a hotel?) They simply assured me of great customer service on the OYO app. I talked to TWO different people on the OYO Whatsapp channel. Even though what I needed was VERY simple, they each made me re-explain my issue multiple times and they weren’t understanding. It seemed like they weren’t even reading what I said. Once they finally seemed to understand, they all told me “I raised an escalation regarding your concern to our relevant team, they will get back to you very soon and provides you the best resolution.” Each of them told me the same thing, and over 36 hours I never got a call from anyone!! The time I tried calling OYO, they simply told me the same thing and assured a call back. It never came!! Of course, in September when I hadn’t paid my amount yet, I received at least 8 phone calls from OYO. It seems that I shouldn’t pay OYO any money in the future to get good customer service - if I’ve already paid the full amount, they don’t care about me anymore! ||||Even when I tried to check out at the front desk, they couldn’t do anything. NOBODY at OYO has the power to do anything to help with anything. No cancellations, no phone calls, no refunds, nothing. So I paid for an extra day at the hotel even though I told FAR in advance that I needed to leave early. ||||Even when I tried using the app to cancel automatically (since nobody was capable of helping me), it wouldn’t work. The app showed my ‘open issue’ (which was NEVER resolved), and below I was able to click “I wish to check-out early/late.” Then, it gave me 3 options: “1. I wish to modify my booking. 2. I wish to check out early. 3. I wish to check out late.” I clicked the second option and the screen told me this, but there was nothing else to click on!! No options to actually cancel. “In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.” Of course, this would have been a GREAT option since I knew far in advance…but how to do it??????? ||All of that said, this hotel has great food and the people are very nice. The AC works great and the location is good. Just don’t expect ANY customer service at all. And all of the issues I described above.||||If you are OYO management and you are reading this, please contact me and give me a refund on my last day!! And please note these flaws in...

Here is my booking info for verification. ||||Hotel name: OYO 1890 A J Park||Invoice no.: FSPV4937||Check-in: 2019-06-26||Check-out: 2019-06-29||||I simply wanted to give this information to the management of OYO because I think it’s important for them to know about my experience. Since their email review system only let’s me post a 1-5 star rating with no explanation, I feel I must post this here so that they might actually see it and take it seriously. ||||Last year (September) I used OYO for this same hotel, and paid on arrival. Please know that last year’s experience was good overall. This year (June) I booked the same one, and paid in advance when I booked it.||||First Issue:||||This time, when I checked in, they told me I’d have to move the next day. That is really annoying to have to move rooms so I was already somewhat annoyed. But then I understood why they wanted to move me: There were stains all over the walls, big holes in the ceiling, stains on pillows and sheets, holes in sheets, WiFi was absolutely terrible (it basically doesn’t work on the ground floor unless you’re in the lobby), little insect cocoons were hanging from the bathroom ceiling, and the towel which was clearly supposed to be white was brownish. But then I never even got moved. Nobody said anything to me about it again. ||||Main Issue:||||I realized that the company I was visiting on this trip was out of station and would require 4+ hours of travel each day, so I wanted to cancel my last day of OYO and shift to a new hotel so that I could be closer to my business meetings. I went to the front desk and they literally couldn’t do ANYTHING to help me. They couldn’t even CALL someone for me or provide me with a number to call. Nothing! (What is the purpose of the front desk of a hotel?) They simply assured me of great customer service on the OYO app. I talked to TWO different people on the OYO Whatsapp channel. Even though what I needed was VERY simple, they each made me re-explain my issue multiple times and they weren’t understanding. It seemed like they weren’t even reading what I said. Once they finally seemed to understand, they all told me “I raised an escalation regarding your concern to our relevant team, they will get back to you very soon and provides you the best resolution.” Each of them told me the same thing, and over 36 hours I never got a call from anyone!! The time I tried calling OYO, they simply told me the same thing and assured a call back. It never came!! Of course, in September when I hadn’t paid my amount yet, I received at least 8 phone calls from OYO. It seems that I shouldn’t pay OYO any money in the future to get good customer service - if I’ve already paid the full amount, they don’t care about me anymore! ||||Even when I tried to check out at the front desk, they couldn’t do anything. NOBODY at OYO has the power to do anything to help with anything. No cancellations, no phone calls, no refunds, nothing. So I paid for an extra day at the hotel even though I told FAR in advance that I needed to leave early. ||||Even when I tried using the app to cancel automatically (since nobody was capable of helping me), it wouldn’t work. The app showed my ‘open issue’ (which was NEVER resolved), and below I was able to click “I wish to check-out early/late.” Then, it gave me 3 options: “1. I wish to modify my booking. 2. I wish to check out early. 3. I wish to check out late.” I clicked the second option and the screen told me this, but there was nothing else to click on!! No options to actually cancel. “In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.” Of course, this would have been a GREAT option since I knew far in advance…but how to do it??????? ||All of that said, this hotel has great food and the people are very nice. The AC works great and the location is good. Just don’t expect ANY customer service at all. And all of the issues I described above.||||If you are OYO management and you are reading this, please contact me and give me a refund on my last day!! And please note these flaws in...

Terrific experience for us and first thing would not recommend to anyone. we were travelling as a group of 13 and had booked 6 rooms well before the check in dates through oyo. we got confirmation mails and also messages from oyo on a daily basis that our booking was confirmed and no need to call and confirm. yet we contacted the facility to confirm our rooms and they confirmed our rooms. we were travelling from Trivandrum for our cousin's wedding on 26th of jan jnd we were to check-in to the facility on 26th late evening. on our way from ambalapuzha temple, we once again called (though they repeatefly said no calls needed for confirming) the facility to inform that we were on our way. but to our utter dismay the told that our booking was not confirmed and due to "OVERBOOKING" rooms were not available and when we questioned this overbooking they started shouting at us putting us in a dilemma. however we decided to reach the hotel. And on reching the hotel they again kept on repeating yhe overbooking statement and after sometime they again changed the statement telling that it was fue to unforeseen maintenance. but after repeatedly questioning their statements finally they confessed the actual reason behind why our confirmed rooms were not available for us. the actual reason was that they have to give our 4 rooms to their MD's guest on the MDs order. Finally after so much of arguing they agreed to arrange us rooms in a nearby property. but during this whole process the attitude of the staff and their MD was never apologetic. and not even once did they accept it was there mistake. And this whole time our family including 6 ladies and a kid was waiting outside. Till now they are arguing with us telling that the mistake is in OYO s part and not them. However after we checked in to the alternate property we got message from OYO saying that we have ch3cked in to AJ Park rooms 101 etc.. so this clearly shows that OYO was not involved in this fraud. Since we were quite a big group and had the courage to fight they agreed to arrange alternate rooms.. we have lodged a judicial complaint against the property owners.. since we dont want any one else to go through the same events that we went thru which...