Rajam residency varkala — Hotel in Kerala

Avoid at all costs. Booked via Booking.com and when we arrived we were told that we have to cancel the booking.com booking or we will be charged more than the rate, which was 2500 inr for a deluxe aircon room with balcony view. It isnt worth 1000inr. The aircon hardly works and the place is filthy dirty and hasnt been cleaned for a year at least. When we complained the owner (who we never met), sent someone, who grabbed one of our towels and dry rubbed a few surfaces, hence we lost a towel. Then someone else turned up and sprayed some air freshener.||||Staff are out of their depth so it isnt their fault, no help or support. Simply rubbish.||||The grot and stink of this place is simply amazing.||||No parking, bar, restaurant which is all stated on Booking.com, no shared lounge.||||No Wifi (Occasionally worked)||||Will report...

Booked via Booking.com, communication was good. Arrived and helpful young guy took bags up to room. At that point things changed. The room was grim. It looked nothing like photos on booking.com. Bedding looked grubby, grey with marks. Curtains hanging off wall, layer of dirt on furniture. Went to see owner but he had gone. Called him to ask for alternative room and he said he would come to discuss. We waited for a while and then decided to find somewhere else. Fortunately there were lots of places with rooms. Went back to collect our stuff and told owner we were cancelling booking. Think he must have asked all his friends to leave reviews because there is no way this is an exceptional property, it is not even acceptable . Avoid at...

So after booking this hotel through Booking.com, back in April, we arrived after a 20 hour train journey to be told that there was no room available for us, and they would put us into a poorly rated hotel for 1 night then move us back.|||The best part was that I have been in communication with them for a while, confirming what time we would be arriving, even the day before.|||They even let us get our cases out of the taxi, even though the taxi driver had spoken to them to see where they were, and he knew after talking to them that there was a problem. No offer of any compensation or even though they were available there, a better room in their hotel.|||Book at your...