West End Hotel | A Heritage Boutique | Marine Lines | Mumbai — Hotel in Mumbai

Well to begin with i had been here like a day before for a family stay, well as expected the hotel looks exterior well maintained, rustic, prime location but with not so great view.. ||As you walk in the place gets that vintage vibe, rustic interiors from victorian era, dimmed lights huge ceiling fans with decorative central.. Old fashioned sofa, a small corridor and small front desk.. The next to your left is this inhouse restaurant sorry the gourmet restaurant.. ||Well invisit view and exterior view 8/10..||The real review is when you enter the lobby to your room... ||You might feel like walking down some old constructed site along the lobby to those rooms.. And when you enter your desired room which was booked directly with the hotel wasn't ready, you enter and that tacky smell hits you hard as of the room kept shut for a long.. So be prepared to have bad sinusitis if your allergic to such aura around.. They runn ahead to put the ac on.. So that it gets cooler and then ventilated but that doesn't help at all let me bring to your notice firstly if somebody has booked with you, its your duty to keep the room well prepared, and ready for the guest.. Not when they walk your so appointed people (housekeeping guys) runn around to make it fit.. When i said we are family of three its well understood they should make third person bed ready, and worst thing is you dont occupy people into two occupancy area when you're charging the family for triple occupancy. . Bad.. ||Well then after calls and making a stern point we were alloted triple occupancy room.. Thats sad.. Truly.. I don't believ even after havng such great review from people i didn't expect such behavior.. Avoided.. ||Then let me come to interior average interiors just painted n kept as it is since ages so don't expect that what you see from the entrance lobby or outside you will be welcomed to something soo admirable.. ||Old furniture that get stuck, bed thats not at all comfortable.. Fully sloggd mattresses soo be prepared for bad backpain.. Pillows i don't think its even changed soo flat as if used since ages and to mke it littl comfortable you are given cushion pillows.. ||Now let me tell you something more horrible.. Washroom.. I mean i paid huge amount to be entering into a washroom thats tacky with leaking tap of jet spray.. Towels just kept on rack.. A single soap and clinic plus shampoo sachets.. Woww.. In times of covid is that wat hospitality you provide??? ||Well avoid.. Then comes the western seat.. Horrible the seats are not even replaced soo dicy and shaky seat covers you wouldn't like to touch them ever.. Annoyed to the core.. ||Had to call house keeping guy and ask them to fix it.. Point is was that my job?? Why was my room not checked on regular terms before handling me the keys??? Disgusted.. More to come wait.. ||If you are staying here and come across the board we are open for buffet break fast lunch and dinner.. Do not expect the buffet you feel like a spread would be served.. I was handed some piece of paper with the menu written on it.. Like||Banana, tea/coffee, mendu vada or idli sambar or mini uttapa, then eggs, then bread toast, juices and so onn... ||N then was said to select and say.. M luke then why woudl i step in here wen i was to be asked to speak from that limited menu in my hand.. Arrgh.. Relax more to come.. I stayed calm n ordered.. When we get served remember even after you include breakfast in your stay you will be served the normal filter water.. Bcoz if you want mineral water remember even after including the bf in my stay i had to pay for a bottle of mineral water bcoz only filter water is included in you breakfast.. Woww... Thats truly unacceptable.. ||We quietly had our breakfast for our two daez stay.. N wer just wanting for it to end.. Bcoz more the hype the kitchen has in its guest directory for room service is way beyond any 5star hotel.. 800 for a simple chicken dish.. As we had no option fr our first day u wants to try on the menu.. So we went for nonveg.. Ordered some naan, roti, chicken tikka masala, n fried rice.. Tally of 1500 woww for something that wasn't tasty except the masala of chicken tilla bcoz chicken was undercooked.. N fried rice was tasted full of soda.. The quantity is poor very bad.. You pay soo much fr just a little quantity is unacceptable no matter its gourmet restaurant i do expect something as i wasn't there for free... Truly disappointed.. ||When it comes to housekeeping you call them n they say wll come after 15-20mins woww.... For the first time in my staycation history i found somebody talking to me in such a manner.. The guy comes.. To sweep the floor and clean the washroom.. N wen i ask him about my makin my bed he says that somebody else wl be coming..great i didn't knew housekeeping has segregation into working.. ||You know what after all this i don't even wana write my next day review.. I just wished my two daez stay ends soon n m out of this nightmare.. Never coming back.. As it isnt as expected.. ||Sorry but no sorry.. You really need to renovate from withing especially plzz get the washroom seat covers changed or...

West End Hotel hosted my former organisation, Ogilvy & Mather, for an organisational general meeting in the early weeks of 1994. That was my second and more involved visit at the establishment. The first visit was perhaps in 1991; for a quick meal at the in-house restaurant named Gourmet.

Considering the hotel's heredity, the rooms are large and well appointed; more importantly, respectable.

The stay is eminently comfortable and quiet; the old building with its thick walls block out sounds of the surrounding concrete jungle; large windows and old styled curtains appeal greatly to those such as I, who expect the dignity and privacy of a vintage pedigree. That the West End Hotel has shown consistent courage in retaining its conservative heritage is an achievement that remains quite unique.

The service stands out because of its quiet efficiency, dignity and promptitude; without a hint of over-familiarity; or the forced friendship that appears to be the norm in many other establishments in the city.

Here, we've habitually tipped lavishly, because no one has ever asked to be tipped in lieu of service provided. This is another unique experience. In short, the hotel is worth the money; and the returns to the patron immensely greater than the cost. The endowment of an ancient experience of dignity reminiscent of a period between the late 1940s and early 1980s is unique; and we're thankful that the West End has retained it against seductions to the contrary.

In the menu at the 'Gourmet', there is to be found old styled Continental offerings prepared more or less as they should be; and served hot. Ingredients appear to be very fresh. Quantities in servings are generous, yet appear calculated to inhibit wastage. This is especially apparent at buffeted meals - where the variety is reasonable and simple; but is hearty, and may be had in plenty.

A beer on hot afternoons at the restaurant is always a unique experience for me. The open floor plan and the consequent feeling of space provides comfort; there is no claustrophobia here.

The chicken & mayonnaise sandwich was to kill for; the fish fingers are to die for. The rest is excellent. I would ask the management at the Gourmet to consider making provisions for Chicken Ala Kiev; and Schnitzel; and a larger offering of cold cuts at the buffet; perhaps a larger range of confections.

As I end, I extend my best wishes to the West End Hotel. It has been our calm harbour. Go on. Live on....

My wife and I showed up here and were greeted by the front desk politely and were shown to our rooms without any issues. Yes, the whole floor was going through renovation, and we walked through a bit of construction zone which i had no problem with as our room was clean and nicely laid out. Unfortunately, as we were leaving our room and waiting for the elevator one of the workers were staring at us and were under the impression my wife didn't understand hindi. He said, "look another one lost to a white guy. What a shame". Surprisingly, my wife kept her cool and told me when we got downstairs. Immediately, I went to the front desk and told them about what had happened. They seemed pretty unfazed and didn't have any suggestions as to how to move forward. We told them since we were only here for 2 hours we wanted our money back in that case. Not only did they want to only give us half or money back initially (they ended up giving the rest back after arguing), as i was leaving i turned around and asked them straight up. "Not even an apology? Nothing? You're OK with all this?" They didn't even care to respond to that.

Front desk needs some training on actual customer service, not just taking money and booking people in. Hopefully, Mr. Awatramani sees this review as this kind of behavior is detrimental for business in this day in age and hopefully can...