Dark Temptations — Restaurant in Mumbai

HORRIBLE SERVICE-SPOILT MY BIG DAY SURPRISE. I had planned a big surprise consisting of 30 people coming for a surprise party for an anniversary and had called for a 2.5 kgs cake from DARK temptations. BECAUSE it was a surprise, the manager named Megha was already informed more than once to ask the delivery guy to call before delivering as the people whom the surprise was for were at home. Inspite of that, they delivered without calling and guess what? IT WAS IN FRONT OF THE PEOPLE I HAD PLANNED A SURPRISE FOR. I called them for the same reason, initially they said the delivery guy was informed when I asked the delivery guy, he said that they never informed me, I put both on conference and the one from the outlet then turned and said he had informed the delivery office and not the delivery guy. I told him my entire surprise is spoilt to that he DIDN'T EVEN APOLOGIZE and said ho gaya ab kya karu? Like it means nothing to them. I asked him for the management head's number since he had such a casual thing to say for such a well planned surprised which was SPOILT by now, he gave me the number of the owner of the outlet, who never even picked up my call and when I again called back and told the guy who gave the number, he said he will call you in 20mins, he is "busy". I have a regular customer since 5-6 years but they have spoilt it for, I was not even given a compensation or a good conversation, all I got was denial, blame games and absolutely...

Ordered a white forest cakes (with white chocolates shavings et all). On cutting the cake - surprise surprise the cake was moist - when placed on serving plates, water(syrup) was seen running out of cake. Humiliating and embarrassing in front of family and friends. In fact water was seen running down the hands of children who were holding the cake in their hands.

Horrible experience. I know a slight amount of water is used to prevent cake from drying, but this felt like an entire pet bottle was emptied into my cake by an over enthusiastic employee.

Or maybe, the cake was old and sprayed with plenty water to keep that freshness going.

This ain't a flower bouquet guys - CONTROL YOUR SELVES.

to end this - the layers were uneven and droopy/sloping at the extremes of...

Thank you Dark temptations for the wonderful cake. This was the first time i took the Nutella classics cake from the usual Dutch chocolate. I will definitely take the same Nutella cake once again soon... Also, Thanks to this wonderful lady who guided me with so much patience and helped me understand the cakes and flavors, plus she helped me decide an elegant design on the cake.... I think her name was 'Elly'... Thank u miss for the great effort u put into designing the cake as per my choice. We all praise the cakes the shop sells... But no one praises the staff who handle the customers so well. She should get an appraisal for her hard work and dedication. Keep it up. Elly. Always the best choice in cakes....